TD Bank Pines Blvd, Pembroke Pines

TD Bank Reviews

• J

  Joseph Lopez
  1

  Been with td for years.. came into the bank and was told by Jacqueline that I couldn't deposit it my check (which ive been waiting over a month to cash. She said she seen this before and couldn't do anything. Called td and said they'd have no problem spoke to the assistant manager which can't remember his name and he told me the same thing BUT instead of shoeing me away he explained and told me his policy but still gave a solution! Jacqueline you have no idea what people are going through and it matters to them even if you don't care. It would also be smart not to arguing in front of clients about who's taking the next client. Reading through the comments this isn't a first for you. I'd work on your customer experience because of our business you have a job. You're also located near 5 other banks on the same street and a chase next door. I know for a fact that this experience was a one off because again never in my years have I dealt with someone so rude and unprofessional. I will avoid this branch at all cost and drive the extra couple of miles. Td is a wonderful bank just not this one.

• M

  Miss Liz
  1

  Yen was nice to take me in at first and verify all my info. Then he made me go to jaqueline who was rude. I am dealing with the bank who has had me on hold forever and then she tells me if I want I can leave and come back. The bank is empty. All the other employees have no one. Why are you rushing me. You can wait. I have to be dealing with BOA trying to get back rewards I lost when I closed my account. And I’m already in a bad mood. Yen was nice but she was awful.

• K

  Karma Karmel
  4

  Very spacious, open design, no trash cans inside or outside of the building, clean inside however the kids zone wasn't working when I was there. Greeted me upon entry and helped me as soon as possible.

• N

  Nancy Walker
  1

  Jasmine is very rude and unwilling to work. She made it clear the only thing she was able to do was the same thing I could do on my mobile app. She did not view any items provided including my ID. I was better assisted by calling the 1800 phone number and speaking to someone. No point in having a branch if you are directed to use a smartphone, and are better serviced remotely.

• E

  Eleazar Hernandez
  1

  The bank officials that was working on 11 April 20121 was very rude. She told us to wait outside in a very hot weather for over 2 hours while she was inside in the air conditioning. My wife need to use the bathroom and she told us that the bathroom were off limits. City ordinance states that all businesses that are open to the public should provides access of bathroom to their customers unless they are out of service. I will no longer use this particular TD bank branch for my banking. Bad customer service!

• G

  Guillermo Chez
  1

  If you want to waste your time. This is the place to be. Customer service is the worst. One inside cashier that is working the drive thru and the vault and one customer service rep. Two employees working on Saturday.

• S

  Sam Z
  1

  TD bank used to be very good and efficient. However recently, customer service is terrible. This branch is under stuffed. Jasmine was rude and not helpful. TD bank's phone support is also useless , very long wait times. It is time to move the account to a better bank.

• P

  Peter USA
  5

  As their slogan goes: Americas most convenient bank!

• R

  Rita Rita
  1

  I went there today to withdraw $46 from my checkings. First, I'm very annoyed by the fact that they open at 9:30 am and closed on Sundays to begin with. Second, I pulled in the drive thru and they had me me drive around to the 3rd lane as they want the 1st lane to be for ATM transactions only. They should have thought about that when they were building the bank. Lastly, and most irritating is that this teller guy wanted to interview me of why I don't have my debit card on me blah blah blah. I came to withdraw the measly $46 - just shut up and give me my money. Please don't aggravate me or lecture me like a child of why I don't have a god darned debit card on me! It left a bitter taste with me.

• Y

  Yami Padula
  1

  This bank and all other td banks have to be the worse banks ever . So I closed my deposit box because I’m moving far. and the girl working there tells me I get back 123 so I told her to just deposit into my savings . I get a call two days later telling that she made a mistake and that she need it to get the money back plus that I still owe the 165 like what ? Is not even about the money is about the principle . She couldn’t even explain it right. The assistant manager calls me telling me that she explained it wrong that all I owe is the 123 and the balance only either way I told her the balance should be waved she’s got the audacity to tell me that she had to speak to her manager in order to do that . Are you kidding me . Every TD Bank I been to the employees all seem confused and don’t know what the heck they are doing . They need to train the people they hire better. Like a hardcore training . They have to get it together. You are not only messing with people’s accounts but also their time and patience. The only reason I stayed here is because their hours being convenient. I’m going to start looking for another bank . All their banks employees need better training period . They suck . Get it together people .