TD Bank NJ, Turnersville

TD Bank Reviews

• s

  steve pham
  1

  Took me half hour just for deposit in drive thru , there is only me at the line , always slow and take forever in this drive thur

• D

  Dervishe Kansu
  5

  Mike helped me with opening a new account and was so kind and courteous! He made everything very simple and straightforward and came right out to my car for all the paperwork. Very friendly and excellent customer service! Amazing experience, would recommend this branch to anyone!

• H

  Heather Spangler
  5

  I went to get a new credit card today at another location and they told me to go to another branch and try because their system was down. Came to this one. They informed me that it was a company-wide system error, and offered to take my phone number to call me when the system was back up again, unlike the other branch. They called me promptly, and I was able to get my new credit card with no problem. In addition all of the staff was super friendly, kind, and professional. Very impressed! Thank you TD Bank Turnerville!

• N

  Nik Zak
  1

  I’m from ny. Tried withdrawing 4 thousand dollars to make a purchase. The guy at the bank couldn’t get his story straight and at first said the bank does not have that amount, then when he took my I’d said he couldn’t verify it. I’m sorry but what do you mean verify? I gave a proper drivers license and have been using the bank for a long time. After not receiving my money I tried withdrawing at least some of it from the atm. The machine ate my card and when I tried getting a new one the banker proceeded to ask me what I need the money for. I’m sorry but I don’t think it’s professional to ask such stuff... it’s none of their business. Then he said their card machine broke and they couldn’t get me a new card. Worst experience at the bank I ever had.

• j

  juslookin3
  2

  I went to this branch to deposit an unused non-TD Bank $65 money order, something I'm sure I've done before over my 24 years with Commerce/TD Bank. The rep refused because it was a non-TD Bank money order. I called general customer service, and the rep told me that that rep was wrong, and to return and insist on depositing it. This time, the manager confirmed that he wouldn't accept it. I called customer service and asked for a supervisor to clarify TD Bank policy. She seemed open to my problem til she put me on hold for a while, and when she returned, she used similar irrational language that the branch staff used as rationale to refuse to deposit the money order. I deduced that she spoke with that branch management rather than learn of overall TD Bank policy because I went to another branch and deposited it, no problem. I told the teller of my problem with the other branch, but she acted like it was a routine deposit. Apparently, branch managers set their own policy, so I will avoid this branch for anything not routine, as they don't care whether I've been a customer for 24 years and want to deposit a $65 money order. Also, the general phone customer service supervisor gave false information, so it is unreliable. Maybe next time, insist on elevation to an executive to get correct information--if even they could be trusted. It seems common in such large institutions that few really know answers to anything not routine.

• P

  Phil Scanlon
  5

  Great Bank! Their policies are business friendly and the staff is very helpful. They set up my business bank account in under an hour. Compared to other banks like horrendous PNC, these guys care about their customers and are willing to work with you. I've used 3 other banks and I have to say when it comes to important issues, I trust TD the most.

• R

  Rob F.
  2

  Overall decent staff with the exception of one. I called the general TD customer service to find out how to get some copies of my bank statements. They told me the easiest and free way was to walk into any branch and ask them to print them for me. So I walked in to get copies of bank statements... The man I spoke with (probably in his 50's with glasses) first printed out the wrong statements. Then when I explained again what I needed, he said, "oh, that's a different system and it will take me until Friday to get those for you." It was Tuesday.... so it takes 3 days to print bank statements here. He took down my name and phone number and said he would call Friday. That Friday passed 2 weeks ago and still no call. I called the general customer service after about a week and they told me he was obviously wrong. They put in the request for my statements to be mailed to me and I received them 4 days later. However, I now had to pay $2.00 per statement b/c of this guys laziness. And still no call back...

• F

  Frank Cwik
  1

  T D BANK Lobby is not open you need an appointment ! Hey people go to Fulton or REPUBLIC BANK THEY ARE OPEN FOR BUSINESS EVEN THE LOBBY IS OPEN NO APPOINTMENT NECESSARY! TD BANK says it is to protect the public and the employees that is B.S. It's about them saving $$$

• A

  Andrea Minerva
  5

  I love this TD bank. Danielle B. was an absolute angel. She was so nice and patient she really saved my day and my trip!

• J

  JasE
  5

  Excellent service. The workers were very helpful, and I did not need to wait too long.