TCU Portage Ave, South Bend

TCU Reviews

• C

  Carl Fuller
  1

  I've been with this bank over 11 years. Never have I been so disappointed but feel like I should get my lawyer involved and sue. Tired to get a loan with tcu they said all I need is a Co-signer to get my loan. I get a Co-signer, run their credit, I call back the next day to this bank and they said "Someone should of told you you were a 30 late pay on your last loan that I paid off so we're not going to accept this loan" Thanks so much tcu for Dinging my credit along with my Co-signers... DO NOT RECOMMEND THIS BANK FOR NO LOAN DONT WASTE YOUR TIME...

  Response from the owner

  Hello, Carl. As we try to do with all reviews, we relayed your comments to our local and regional management teams to follow-up internally about your experience. We regret that we were not able to meet your loan needs, and that we were not able to reach a mutual understanding.

• K

  Kara Kelly
  5

  The Portage branch team provides exceptional service. Asst. Manager Margie Reith has been especially helpful over the years. She's easy to get ahold of and quick to assist. There isn't a friendlier or more helpful bank in the area!

  Response from the owner

  Thank you, Kara! 😊 You can be sure we’ll share your kind words with Margie and the rest of the Portage team. Have a great night!

• N

  Nick Byrd
  1

  Worst branch! Need smarter people! Update… Portage said they would have to put a 5 day hold on my check… went to Cleveland rd and they took care of it! Complete waste of time! But don’t believe me look at all the bad reviews they have! Need smarter people! BIG SHOCK!!! Cleveland rd has 3.9 stars

  Response from the owner

  Hello, Nick. Just wanted to make sure you knew that we shared your experience with our Leadership Team for follow-up. Thank you.

• G

  Gregory Cook
  5

  Oneof the friendliest Banks in the area Great Customer service very Caring Tellers my main banking go to in the TCU system

  Response from the owner

  Thank you for your kind words, Gregory! We're passing them along to the Portage Ave. team. It'll make their day! All the best to you!

• S

  Steve Liskey
  1

  Planned a critical bank trip to this location, and gave myself 45 minutes. Waiting 10 min for one car in front of me and then sat waiting for them to talk to me through the speaker. After close to 20 min waiting at the speaker I pressed the button and was told I needed to wait my turn after 4 cars on the 2 lanes next to me had already gone through. All 4 were after me. Car behind me was able to back out and go through and finish. All told 7 cars were taken care of ahead that were behind me of me while I was at the speaker. Fortunately customers did not impact their ability to have a good time inside. Being in the close lane you are able to clearly see them having a good time while they don't pay attention to those taking lunch breaks to try to bank. After 30 minutes at the speaker with no help I was fortunate enough to now have to come back over the weekend. Thank you TCU for the opportunity to attempt to get through your drive through again on a special trip over the weekend. I am glad you Employees got to enjoy their holiday earlier during business hours.

  Response from the owner

  Hello, Steve. We sincerely apologize for your experience and assure you that we have forwarded your comments to our Leadership Team and Branch Manager.

• G

  George Bourouni
  1

  I got lied to by TCU. This is the worst bank for an entrepreneur They told me I wouldn’t have a problem getting a loan Till I tired to get a small business loan for my business They gave me a bunch of run arounds Even missed making a payment on my visa I asked them to make. But we’re quick to report to the credit bureau. Please double check them. When you bank with them Worse then McDonald drive-through

• M

  Marlon DeLonis Deleon
  5

  Just opened an account with TCU a couple weeks ago (after being with Chase for nearly 10 years) and made an in person appointment to get my debit card and ask few more questions. First off, it was super easy to make an appointment. And when I got there, it was easy to find and park. Walking in...this has got to be the nicest bank lobby ive ever set foot in. Stained wood accents, polished safety deposit boxes, it was really remarkable! I met with Pauletta and she was fantastic. Answered all of my questions and helped me out with all the warm and fuzzy things i didn't get when opening the account online. Definitely doing more banking here in person when we can! Yay bank switching!

  Response from the owner

  Welcome to TCU, Marlon! We're so glad that you're a member and equally happy that you're enjoying your banking experience. Thank you so much for taking the time to write such a nice review. We'll make sure to share it with Pauletta and the rest of our Portage team. Don't hesitate to book another appointment whenever you need us. Until then, all our best to you!

• D

  Dawn R Stitzer
  1

  if i could give them a zero i would i was a victim of mil tarty romance scam they did not tell me for 3 months. i had saving account with them the man stole over 8,000 i found out when i applied for credit. teacher does not hold any direct deposit for any days thy do not check routing number or checking account number before going into the bank they put the money in the guy tried to take out a loan on my house three external accounts. i went filed a police report the fraud team and the manger lied to the police. from the avon bank it was geek squad that found where the money came from. they were told by the police and cid that i was not held accountable for the money the bank stole the rest i had in there. they refused to give it back they refused to listen to the cid and the police now suing me for the money. ive been with them 17 years

• B

  Brian Emmons
  5

  eh, just offsetting the weirdly low-star reviews here. TCU as a whole is fine. I'm sure this branch is fine too.

  Response from the owner

  Ha! Thanks for taking the time to rate us, Brian. We're glad your overall experience with TCU has been a good one. Have a great day!

• L

  Luke Hellsinger
  2

  I just feel that it should stay open later but other than that it's amazing