TCU S Post Rd, Indianapolis

TCU Reviews

• B

  Boiler Ken
  4

  Pleasant helpful people, nice place. The bank machine at this Post Road location seems to not work properly. It frequently rejects the last 2 cards I have had-their Debit Card! I can use their Debit Card anywhere in the country, but, my home Credit Union location just often does not work. They have a problem with their machine. They replaced my Debit Card again, which now only takes about 5 minutes-they for it in house. Hopefully, the new Card will perform better!

  Response from the owner

  Hello! Thank you for calling this to our attention. We have notified the team that handles our ATM systems to look into this recurring issue and hope to resolve it as soon as possible. Have a great rest of your week!

• J

  Jina Summers
  5

  I lost my HSA card and called to have it deactivated and get a new card. The girl I spoke to was so nice and helpful! She put me at ease and made the situation easy! Thank you!!

  Response from the owner

  Good morning, Jina. Thanks for taking the time to let us know about your experience. We'll make sure to let our Member Services Team know. They're always glad to hear from members they've helped. Have a great day!

• A

  A Luna
  1

  If only you could give no stars or negative stars! Please save yourself a headache. Do not deal with the stupidity of such an establishment. Since the opening of the bank account up until today, there's been nothing but issue after issue. Ranging from the proper paper work not being turned in to them just not getting anything right or done correctly. I've never had so many problems with a bank. I have no idea how they are in business when I'm sure they can't manage to tie their shoes correctly! If I were you, take heed and bank else where!

• A

  A'via Owensby
  2

  A lot of times, they don’t answer the phone when I have a question or need help

  Response from the owner

  Hello, A'via. No excuses here. If this has been your experience on multiple occasions, we're glad to know about it. We're forwarding your feedback to our Member Services Team. I will say that we have a fairly large Member Services Team at (800) 552-4745 that keeps extended hours (7 am to 7 pm weekdays & 8 am to 1 pm Saturdays). So if this problem is happening consistently for you, they'll be glad to know so they can run down the problem. Have a Happy New Year!

• l

  l marks
  5

  Had a great banking experience today. An issue arose with a check I tried to deposit. LISA handled the situation quickly and professionally, and after proper check verification, had the check deposited in full!! Thank you LISA with T.C.U. Post Road!!

• G

  Glenda Graham
  5

  Always good service! TCU Josh is the best in helping resolve financial issues with your accounts and advice on financing.!!!!! Hats off Josh!!!!

  Response from the owner

  Hello, Glenda. Thanks for letting us know about your experience with Josh and his team. It's great to hear from members like you! We've already passed along your comments to Josh. I'm sure he appreciates your kind words. Have a great day!

• H

  Hannah Scott
  5

  I called customer service and Risha answered she was super helpful today! Thank you again!

  Response from the owner

  Hi, Hannah. Thank you so much for sharing your experience with us! We really appreciate it! We're glad Risha was able to help, and we'll be sure to let her know! Have a great day!

• P

  Paul D
  5

  Outstanding staff and management team. Always friendly, polite, willing to assist.

• J

  Jeremy Booth
  5

  Love this place. Employees are friendly and very helpful.

• S

  Sean Razo
  3

  ATM is frequently out of service, otherwise a typical bank.