TBS - Public Accountants & Tax Professionals E Alameda Pkwy, Aurora

TBS - Public Accountants & Tax Professionals Reviews

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  Rashelle Quinn
  1

  I don't like posting reviews unless I feel it is necessary - but I feel it is beneficial for others. Everyone was friendly at this establishment, so by no means is it personal. I needed a CPA to help file taxes for my day job and multiple side gigs. One of the documents I sent via email was password encrypted (my W-2 for my day job) unknowingly. When my taxes were filed, TBS did not include the password encrypted file in my taxes, meaning my taxes did not include my W-2 from my day job - MOST OF MY INCOME. I didn't realize this when I looked over the document before it was submitted - so that is my mistake. However, this is a HUGE error - the business should have let me know the file needed a password to access it. Now I am still waiting on my refund that I was filed in July 2021. There was apparently an error in my amended file as well. I have been calling the IRS but have been unable to get a hold of anyone. I was also told that my refund would be a direct deposit but according to the IRS it will be a check, so I was also told misinformation as well. Unfortunately would not recommend.

  Response from the owner

  Dear Rashelle, You are absolutely correct about your statement. That was an error made of overlooking your W2 when it was sent to us. However, for such instances we review the tax return with our clients and have them sign an authorization after the review before filing the income taxes. We had missed the tax document but we did get an approval from you before efiling your 2020 income taxes. We did/do admit our mistake and apologized for it, which is why we did not charge you for filing an amendment to your taxes. As far as the direct deposit is concerned, when the taxes are amended the IRS sometimes defaults the refund to a check instead of direct deposit for fraud prevention purposes. This is to ensure that it was the taxpayer who really filed for the amendment and would have to cash the refund check without going to someone else's hands. However, we did request the refund to be direct deposited to your bank account. Unfortunately, they are defaulting to a check instead of direct deposit. We hope you accept our sincere apologize. As a good faith, we would like to invite you back for 2021 taxes for no charge to make our wrong right with you.

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  Shane Walton
  5

  Errol and the team go above and beyond for clients. When we needed a quick turn around on a complicated set up for one of our companies, he worked over the weekend to connect with our 401k company and map out the right strategy for minimizing taxes. Multiple emails and phone calls back and forth - all over the weekend! And the only service we have hired him for is annual tax prep - something that the "actual work" on won't start for months. But once you are a client, they are there in your corner for any help you need. Highly recommended.

• A

  Andrew Phillips
  5

  Kelly was awesome. 22 years of filing returns. She was kind, efficient, and knowledgeable. She quickly filed my return (got a good return) and helped me with some questions regarding how different types of income would be taxed. Will Visit again.

• J

  Jordan Elliott
  5

  I worked with Kelly. I'm SO glad I did! The place I went before here said I had a $1,700 refund. Kelly found me over $5,000! I would recommend her to ANYONE! Thank you so much Kelly!

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  Andres Z
  5

  Shae was great super quick and helped maximize my return. Don’t waste your time at any big chain tax service they won’t help you out like they did!

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  Regina Pluta
  1

  Doesn't respond to emails or calls. I guess client business is not important.

  Response from the owner

  Dear Regina, We have not received any phone calls or emails from you. Please ensure that you are emailing us at [email protected] and call our office at 303-695-1100. We are here to assist preparing your income taxes.

• K

  Kyle g
  5

  I've been doing my taxes with them for 4 years now and they are Life Savers :-) very professional I recommend them highly