Suncoast Credit Union Underwood Dr, Fort Myers

Suncoast Credit Union Reviews

• J

  J Burns
  1

  Absolutely the worst branch I’ve ever been to. Waited 20 minutes with a crowd in lobby. While woman was at her desk put her AirPods in making personal call. They just need to close it and burn that branch to the ground

  Response from the owner

  Dear Joshua - Customer service is a top priority for us and we are truly sorry to hear that you did not experience the level of service that we strive to provide our members. We would appreciate the opportunity to learn more about your experience with us. Please send us an email with your name and contact phone number to: [email protected]. Thank you.

• S

  Scott Despain
  1

  Incompetent. I sold a vehicle to one of their members. Initial impression was when I asked what info they needed a branch employee informed me I would have to go to the DMV and transfer the title first. I told them this was impossible as there was a lien on the title. They were insistent I was wrong until I asked to speak to someone else. Once everything was settled they only paid my bank a portion of the selling price. This is not normal. Generally the entire selling price goes to the lien holding bank and then that bank would pay their member(me). When I informed my bank of this they responded as such and said they would put a rush on it so I could receive the remained of my money ASAP from SunCoast. Finally got the title transfer done and my check was ready. Fiona said she would send it out via fedex. This was stated Wednesday afternoon. It didn’t get sent until three days later and when asked for tracking info I was sent a picture of the bottom half of the receipt, showing no useful info. When I called to get the tracking info, I get no answer and the only number goes to their corporate system, not the local branch, so with Fiona apparently on vacation, my ability to contact anyone in the branch who might have information is nil. I finally received my check THREE WEEKS after the sale of my vehicle. I will never do business with sun coast at any branch again. What a disappointing experience because of poorly trained employees who can’t figure out basic tasks like taking a picture of the tracking number on a receipt. EDIT- what a joke this place is. They asked me to email them with contact info and then never responded to me again after I did. Pretty sure their response is solely to make them look good here.

  Response from the owner

  Dear Scott - We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interactions with us. Please send us an email with your contact information to: [email protected]. Thank you.

• O

  Owen Thompson
  5

  Love Suncoast Credit Union! No way have I ever had such a high level of customer service from a regular bank that I've experienced here at Suncoast! The friendless most helpful folks in the banking industry. Thank you very much for being here! Whether in person, on the phone or at interactive tellers (my favorite) I have always had great service.

  Response from the owner

  Dear Owen - Thank you for your 5-star review and for letting us know about your positive experience. It is our pleasure to serve you!

• M

  Mary Spikes
  5

  Great Service... I will not bank with anyone else. Wonderful staff and they do whatever they can to help you.. Thanks for all you do and keep up the good work.

• L

  Life as Zahir
  1

  Horrible . Rep didn’t have a clue how to assist they kept giving me numbers to call. Also sent correspondence to an address I didn’t authorize . I will never bank with Suncoast again .

  Response from the owner

  Dear Life as Zahir, Customer service is a top priority for us and we are sorry to hear that you did not experience the level of service that we strive to provide our members. Can you please send us an email to: [email protected] with your contact information so that we may learn more about your experience? We would appreciate the opportunity to assist you. Thank you.

• g

  garrett young
  1

  Horrible branch. You can count that the ATM doesn't take your money 100% of the time you want to deposit it.

  Response from the owner

  Hi Garrett. We apologize for the inconvenience and appreciate your feedback. We will send your review directly to our team. Thank you.

• v

  vicki riley
  5

  Great location. Very safe. Friendly people.

• y

  yesenia tovar
  5

  i love this bank its the best

• R

  Roger Theis
  5

  Its where the smart money is

  Response from the owner

  Thank you for sharing this, Roger! We appreciate your feedback.

• A

  Ana Ocampo
  1

  Bad attention in Spanish, only one person serving in my language and it is too slow. It is the second time that I come to this same office and the same thing happens to me with a different representative. I wish I didn't have to go back