Suncoast Credit Union State Rd, Wesley Chapel

Suncoast Credit Union Reviews

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  Tracy Hinson
  5

  Andrea was very knowledgeable, helpful, and patient when advising us about setting up the best account for our needs. We highly recommend her and the Wesley Chapel office.

  Response from the owner

  Thank you, Tracy, for your 5-star review and for taking the time to let us know about your positive experience. We have shared your comments with the appropriate department so that our team member Andrew may be recognized. Thank you for being our member!

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  Jennifer Byrd
  5

  Being new to Tampa Bay, we reviewed every credit union in the area. This one reported the best rates with the best service and our experience has been no exception. Brendon is amazing, thorough, confident and has the upmost integrity. Highly recommend for all your personal and business banking needs.

  Response from the owner

  Welcome to the Suncoast family, Jennifer! Thank you very much for your 5-star review and positive comments. We truly appreciate it!

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  harold monsalve
  5

  Great customer service. Extremely acknowledgeable and willing to assist their customers with all of our needs. Very patient!!! Super satisfied with opening my business account here!!!!

  Response from the owner

  Thank you, Harold, for your 5-star review. We truly appreciate it!

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  H H
  5

  Great company to do your banking with! Christopher Starling is the manager at this location and provides top notch customer service. He was able to help my mother out with an auto refinance and walk her thru the steps with a process she wasn't familiar with. Suncoast Credit Union is an awesome company to do business with and Mr. Starling is an asset to the organization!

  Response from the owner

  Thank you very much for your 5-star review and for sharing your positive experience with us. We truly appreciate it!

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  Terry Chastain
  1

  I am moving back to Florida for one last Tour ( active military). I went to open a new account. Apparently, my wife had a previous account (I was an authorized user) with a small balance; I thought no problem and paid the small fee. Now, for me to open an account, I need to find a titan arum, take it to the Shores Of Vaadhoo but by route of The Underground City Of Derinkuyu and deliver it to Vaquita. ( I have been told three different things to open a new account.) I guess I'll need a Presidential Order, Papal Bull, or a Proclamation Issued by his Holiness the Dalai Lama, delivered by walking 1300 miles to the nearest branch and deliver it whilst I flagellation myself, but before I leave, required performed a piroueantein into an arabesque and courtesy my way out of the door!! Then and only then might I open a new account. Making it hard to bank is not the way to attract new or old customers..... UPDATE.... It's now the 9th of January; I emailed the link below on the response, and guess what... No response... Suncoast school is a joke, and their so-called customer service does not exist. I would hate to see how they treat members...

  Response from the owner

  Dear Terry - We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interactions with us. Please send us an email to: [email protected] with your contact information. A member of our team will reach out to you to learn more and help you open an account. Thank you.

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  Santiago Escobar
  2

  I tried Suncoast for a car loan because they gave me a very good rate. Better than anyone else. But I currently regret it, I rather pay more a month for a better bank. The mobile application does barely anything, if you compare that mobile app from Chase or anyother bank institution you will see the big difference (cant even take a pic of your checks to deposit them). You go to the branch and they dont want to talk to you even if they are not doing anything, they want you to go talk to a computer I find that as extremely poor customer service and they probably miss on a lot of sales opportunities for the same reason. The bank looks and feels so LAZY on giving good customer service. You come to google to find out the phone number to talk to someone at the branch but the phone number is the regular customer service number that you have to talk to a computer for 15 min just for a simple question that someone at the branch could of answer in 1 min. You have to lower your rates so low to obtain customers but push your customers away with poor quality service. Next time I rather keep doing my business with Chase even If I have to pay extra monthly. (This review has nothing to do with the people working at this branch but with the company itself) your CEO needs to invest in customer service to gain business in return.

  Response from the owner

  Hello Santiago. Thank you for taking the time to provide us with this information. Your feedback is very much appreciated and will be sent directly to our team for further review. We encourage you to send any additional comments or concerns you may have to [email protected] so we may continue to grow from this experience.

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  Annette Ramirez
  5

  Arielle did a wonderful job! Very friendly, knowledgeable and efficient!

  Response from the owner

  Thank you, Annette for your 5-star review. We truly appreciate it!

• B

  Brenda Martinez
  1

  Worst virtual banking experience. Been here 10 minutes waiting for a teller connect and screen restarted 3 times taking me out of line and starting again. I cant deposit at the regular atm and of course no one here on the weekend. Think it was a mistake opening this account might just go to a bank that puts customer service as a priority

  Response from the owner

  Dear Brenda - Customer service is a top priority for us and we are sorry to hear that you did not experience the level of service that we strive to provide our members. We would like to learn more about your interactions with us. Can you please send us an email to: [email protected] with your contact information? A member of our team will reach out to you. Thank you.

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  Mehmet B. Turantekin
  5

  Love working with Suncoast. They are very pleasant to work with and have a streamlined process. Thank you for doing such a good job.

  Response from the owner

  Dear Mehmet - Thank you for your 5-star review and for sharing your positive experience. We are so appreciative!

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  Stanley Lesnefsky
  5

  Good banking has many perks staff is always ready 2 help

  Response from the owner

  We appreciate you taking the time to write this review, Stanley! Thank you for being our member.