Suncoast Credit Union Bee Ridge Rd, Sarasota

Suncoast Credit Union Reviews

• G

  Greg D
  1

  The peak of unprofessional. Tried to open an account online. All worked fine until it couldn't be verified. Called the actually helpful call center and was asked to visit a branch to verify identity. Cool, I'll do that first thing Monday and bring ID. Monday at the branch starts well but ends horrifically. Teller asks me to sign a blank digital screen to close the accounts. A blank screen. Then she shows me her screen and says "you can stare at this all you want but you have to sign the pad". Stare? Seriously? Stay classy Florida. Update: I will not be contacting the reviews@ email address. I have taken my business elsewhere.

  Response from the owner

  Dear Greg - Customer service is a top priority for us and we are truly sorry to hear that you did not experience the level of service that we strive to provide. We would appreciate the opportunity to speak with you to learn more about your interactions with us. Please send us an email with your full name and contact phone number to: [email protected]. Thank you.

• V

  Vibrant Junglist
  1

  I have been with Suncoast for years so when I eventually needed a small loan of a few hundred dollars for an unexpected emergency, it literally took them almost a month to do it. By the time they went through with it, I was worse off than before. I should have just gone to amscot instead but I figured my own bank would be better. It wasn't! I'm closing my account.

  Response from the owner

  Dear Vibrant - We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interactions with us. We value you as a member and would appreciate the opportunity to speak with you to learn more. Please send us an email with your full name and contact phone number to: [email protected]. Thank you.

• T

  Tank Girl
  1

  Ever since that stupid poker room opened next door there is no parking available!!!! Y'all need to reserve parking spots for banking only! Driving around for 20 minutes to stand in line for another 20 min because only one person is working. Go to another location if you can!!! Ridiculous!!!

  Response from the owner

  We value you as a member and would appreciate the opportunity to speak with you to learn more about your experience with us. Please send us an email with your name and contact phone number to: [email protected]. Thank you.

• N

  Nick
  1

  4 people working, 3 standing around talking, 1 teller actually working. 3 customers standing in line waiting. One of the employees then tells us there’s an iteller outside you can use. I’ll go to the Fruitville location that’s out of my way before I return to this location.

  Response from the owner

  Dear Nick - Customer service is a top priority for us and we are truly sorry to hear that you did not experience the level of service that we strive to provide our members. We value you as a member and would appreciate the opportunity to learn more about your interactions with us. Please send us an email with your name and contact phone number to: [email protected]. Thank you.

• M

  Maria S Nasca
  4

  So far, so good. Out of town looking to deposit a check into my account. Fingers crossed 🤞

  Response from the owner

  Thank you, Maria, for your positive review. We truly appreciate it!

• J

  Janet Traub
  5

  Very competent helpful staff. Great service. patiently explained business account vs. Personal account in great detail.

  Response from the owner

  Thank you, Janet, for your 5-star review. We truly appreciate it!

• D

  Denise Schneider
  2

  Not enough locations anywhere. They close earlier on a Friday than most banks. Now it's Saturday all the drive-through foreclosed and I do need to make the deposit I can never get to the bank I'm going to have to switch Banks

  Response from the owner

  Dear Denise - We value you as a member and would appreciate the opportunity to speak with you to learn more about your experience. Please send us an email with your contact information to: [email protected]. Thank you.

• E

  Eugene
  1

  Very unprofessional. Suncoast does a hard pull on your credit w/out notifying you. Half of my member application is misspelled. Its the worst feeling ever when you are in process of opening a financial account and already regretting it. If they cant get this right, how can I trust you with my money? Update: Sent to email address as per response from the 'Owner', sent an email via secure portal ... Nothing ... Sad place to bank :/

  Response from the owner

  Dear Eugene - We value you as a member and would appreciate the opportunity to speak with you to learn more about your experience. Please send us an email with your contact information to: [email protected]. Thank you.

• P

  Punto Medio
  5

  It is for me the best location of the suncoast credit union in all of florida and that is thanks to its workers. I explain to you why I say this, I have been trying to solve a problem with my account through the telephone service for a month and nobody was able to help me and thanks to the fact that the bank was reopened in this place thanks to a young Puerto Rican who attended me in a very professional and very friendly. In just 20 minutes he solved all my problems and I left 200% satisfied thanks to his service. I am still in this wonderful bank because I was very upset by the service they had given me over the phone. This young woman who can't remember her name restored my faith in my bank. thanks to her I give them 5 stars and I would give her 10 stars for her service Es para mi el mejor local del suncoast credit union en toda la florida y eso es gracias a sus trabajadores. Les explico porque digo esto llevo un mes tratando de resolver un problema con mi cuenta mediante el servicio telefónico y nadie fue capaz de ayudarme y gracias a que se abrió de nuevo el banco en este local gracias a una joven puertorriqueña que me atendió de forma muy profesional y muy amable. en tan solo 20 minutos resolvió todos mis problemas y salí 200 % satisfecho gracias a su servicio fue que sigo en este maravilloso banco porque estaba muy molesto por el servicio que me habían dado por teléfono. Esta joven que no recuerdo su nombre me devolvió la fe en mi banco. gracias a ella les doy 5 estrella y a ella le diera 10 estrellas por su servicio

  Response from the owner

  Dear Lester - Thank you so much for sharing your experience with us. We work hard to meet our members' expectations and we’re happy to hear we hit the mark for you. Thank you for being our member!

• S

  Sherry Sumner
  5

  I really like going to this place they're very friendly and very helpful

  Response from the owner

  Dear Sherry - We are always looking for ways to improve. Feel free to send us an email with any suggestions to: [email protected]. Thank you.