Suncoast Credit Union Chamber Of Commerce Dr, Bonita Springs

Suncoast Credit Union Reviews

• M

  Matt Loveall
  1

  This location is way understaffed or poorly operated. Every time I go in there is only one teller and it takes 20, 30, 40 mins. One long line. What’s worse they have an individual welcoming everyone in front at a stand up desk. They just stand there instead of getting behind the teller desk and helping reduce the line.

• P

  Paula Sarmiento
  1

  The worsttt bank.... only one cashier... so rude and bad disappointment.. go away this bank

  Response from the owner

  Dear Paula - We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interactions with us. We value you as a member and would appreciate the opportunity to speak with you. Please send us an email with your full name and contact phone number to: [email protected]. Thank you.

• Z

  Zach Goddard
  1

  Opened a savings account so I could get an auto loan. It is a good rate, but trying to pay it is a nightmare. It must be payed by one of your accounts with them, I only put $5 in the savings just to open it. They say they accept cards inside for payment only if it doesn't ask for a pin, none of my credit cards worked (all with no balance on them), my debit card didn't work, so now I have to open a checking to somehow pay my loan.

  Response from the owner

  Dear Zach, Customer service is a top priority for us and we are sorry to hear that you did not experience the level of service that we strive to provide our members. Can you please send us an email to: [email protected] with your contact information so that we may learn more about your experience? We would appreciate the opportunity to assist you. Thank you.

• R

  Ricky Missal
  1

  It took over 30 minutes for the staff to scan my documents to finalize the loan I had already been approved for. The staff brought the branch manager Micheal into the room when there was an issue on the computer. The brach manager Micheal became very sassy and defensive when I suggested a more customer friendly loan finalization process. It was very clear that my suggestion as an 11 year customer was not appreciated, nor welcomed.

  Response from the owner

  Ricky, we are sorry to hear this as we aim to please members by offering the best service possible. Please contact us at 813-961-8388 to further discuss the situation. We take your feedback seriously and have passed it on to our team.

• A

  Adam Gibson
  1

  This place is seriously under staffed. They have 1 teller & 1 person standing at the door for no reason, instead of being a teller & helping a customer you have to wait in line for 30 mins. Really really bad experience at this location.

  Response from the owner

  Dear Adam - We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interactions with us. We would appreciate the opportunity to speak with you. Please send us an email with your contact information to: [email protected]. Thank you.

• R

  Richard Davies
  4

  I like this place, very friendly people, very helpful when you have a problem. Not as busy as other branches I've been too. Will be going back

  Response from the owner

  Thank you for your positive review, Richard. We appreciate it!

• J

  Jasmine Peralta
  5

  I love all Suncoast great rates great checking account services the only thing I don't like about it is there ATMs they're still so ancient so sometimes we have issues when we try to deposit checks or cash

  Response from the owner

  Hi Jasmine. Thank you for sharing this experience with us. We will pass this message along to our team.

• R

  Robert Murray
  5

  SCSFCU is my banking institution and has been for 20 + years. The branches are conveniently located and professionalism is a common denominator. Google search and Google Maps made finding this branch very easy.

• K

  Keely Clark
  4

  I am so far pretty happy. There on line CSR..is the best. Tellers inside need some better customer service training.

• M

  Mike Galdine
  1

  Closed our account. Said it was dormant. Yeah, we didn't use it much but how about letting us know that you're closing the account. Stand in line to make a deposit & start using this account more & I'm told that the account was closed 3 months ago.

  Response from the owner

  Dear Mike, we apologize for any frustration this may have caused. Unfortunately, when an account does not have any activity for two years, we will begin the process of closing the account. We do send a notice to the last address on file alerting account holders that their account is in jeopardy of dormancy. We also provide steps on how to reinstate the account. Again, we are truly sorry. If we can assist you further, please do not hesitate to email us at [email protected]. Thank you for your understanding.