Sun Loan Company E Commercial Ave, La Feria

Sun Loan Company Reviews

• K

  Krystela R
  1

  One of the employees called me throughout the time the pandemic started I talked to her and told her that my payment was going to be late because I was not sure how long we were going to be going through this pandemic, but that I was going to make it on my next payday. She yelled at me and told me off. Even after I kept assuring her that I was going to pay, she continued yelling at me and told me that she was going to continue calling me until the payment was made. Since then she continued barraging me with rude phone calls. If I’m late a payment she calls all my references and is rude to them also, hanging up on them, refusing to leave her name. I don’t even want to answer their calls anymore. Her conduct is unprofessional. It’s employees like her that keep customers at bay.

  Response from the owner

  Hi Krystela R, our customers mean a lot to us. We're sorry this happened and will look into this further. Could you please email us at [email protected] with additional details from your experience and provide us with an email or phone number we can reach you at. Someone from our team will be contacting you shortly. Thank you.

• K

  Karina Z
  1

  A young lady called asking for me and refused to tell me why she was making the call or where she was calling from. I then called her from another number and she did not want to say her name after she told me I called Sun Loans. I asked for her name because in a professional conversation one will reply using the callers name. She was very unprofessional and now I understand why she didn’t want to say her name; she doesn’t do well with customer service and probably saying her name could get her in trouble. * * * She called July 8th, 2020 at 2:03pm (check the work schedule) if someone could PLEASE speak to her about professionalism.

  Response from the owner

  Hi Karina Z, our customers mean a lot to us. We're sorry this happened and will look into this further. Could you please email us at [email protected] with additional details from your experience and provide us with an email or phone number we can reach you at. Someone from our team will be contacting you shortly. Thank you.

• j

  jose garcia
  5

  Love the business, very helpful. I needed a loan one day, they were so patient and helpful during the process. Very nice people always lending a hand out to costumers. Totally recommend if it’s your first time getting a loan. Very easy and efficient👍

  Response from the owner

  Hi Jose Garcia, we love hearing great feedback! We will definitely be sharing your comments with our team at Sun Loan Company! Thanks again for the recommendation! Have a great day!

• E

  Elizabeth Cisneros
  5

  I'm very satisfied with the service. Always very helpful in anyway possible. Mrs. Carmen is very professional and always on point to explain and help in whatever I needed.. Thank you so much for your service.

  Response from the owner

  Hi Down South Cooking With The Cisneros, we love hearing great feedback! We will definitely be sharing your comments with our team at Sun Loan Company!