Summit Credit Union Frances Ln, Beaver Dam

Summit Credit Union Reviews

• D

  Dana Gillett
  1

  I came in the Beaver Dam branch on Saturday as I was instructed to. The lady behind the counter attempted to get everyone with a "transaction" to use the automated teller. My issue required one on one customer service. Once she reluctantly took care of my issue and I had already waited at least 15 minutes I asked if she could also deposit a check and she said no use the automated teller. I left and went thru the drive thru. Thanks for not realizing my time is valuable too. If this is the customer service you want to provide your members, I will be looking elsewhere for my MANY financial needs.

  Response from the owner

  Dana, thank you for bringing your frustrating experience to our attention. We’re committed to making sure this issue is addressed and we’ll work with the appropriate staff to resolve it. The branch manager is reaching out to you to discuss your experience.

• K

  Kiefer Davis
  1

  Went in to deposit money and tried using the automated teller no one answered but the teller behind the counter was just standing there. So I asked her if I could just have her do it. She said she can't accept cash inside. I had to go to the drive through. So she can take my dirty money that I touched in a drive through but not when I'm already inside. What idiots write these policies??

  Response from the owner

  Kiefer, thank you for bringing your frustrating experience to our attention. The branch manager is reaching out to you to directly so we can address this situation.

• K

  Kurt Bohn
  5

  Awesome place to save your money. This credit union helped get my credit back on track by taking a chance on me when so many others would not. Now a few years later and my credit score is in the very high 700's nearing that 800 mark.

  Response from the owner

  We’re so happy for you! We work hard to deliver great member service and we’re glad we met your expectations. Thanks for the feedback!

• B

  Bryce Remy
  1

  I really hate the new video teller system inside the credit union. First of all, I walk in for face to face contact and that isn’t what I got. The manager stood next to it and showed my fiancé and I how to use it. The video teller we got was nice, but extremely unprofessional looking. The background appeared to be his bedroom, he was extremely unkept looking. Not impressed at all. If we didn’t just start up a mortgage through summit, I would be cancelling my membership.

  Response from the owner

  Bryce, thank you for taking the time to let us know. Excellent member service is important to us. Can you please call please call 800-236-5560 x1502 to talk with Alyse?

• B

  Bridget
  5

  They are all so friendly and very helpful. My son and I both opened saving and checking accounts with Paula Daniels. She walked us through the entire process and helped set up the online banking and mobile app. Paula was fantastic to work with. Their website is very user friendly. My 18 yr old son and I were very impressed with their services.

  Response from the owner

  Thanks, Bridget! We appreciate you sharing your great experience with Paula in Beaver Dam, and we hope you'll be back soon!

• j

  joshua goetsch
  5

  I highly recommend this dealership. Their staff is professional, courteous, and they go out of their way to help land you in the deal you want. In particular, salesman Mike Jole does a fantastic job putting you in the vehicle that not only meets your needs but, fits your budget. Two vehicles later we are very happy. Thanks again guys!

  Response from the owner

  Thanks for taking the time to share your review, Joshua. While we'd love to take credit for your kind words, it sounds you had a great experience with Summit Ford in Beaver Dam.

• J

  Jason Frankfurt
  5

  Great experience! The best accounts I could find in town! The staff is SUPER helpful and always willing to go the extra mile to make sure I am satisfied. Great products and easy to bank from home if I want to. I would HIGHLY recommend banking here!!

• P

  Parriwinkle3 Flower
  5

  I have been banking with them for years! They always have my back and online banking is so so easy!

  Response from the owner

  We’re thrilled you had a great experience at Summit – thanks for letting us know! We work hard to deliver great member service and we’re glad we met your expectations.

• W

  Wendy Rupnow
  5

  Everyone here is super nice & helpful. If you want a great place to bank, this is the place. Want to get a loan this is the place to go. If u go see Jose, tell him Wendy sent ya.

• C

  Cheryle Pederson
  5

  Always helpful I had a stroke and have some memory issues and they are always kind and patient

  Response from the owner

  Thanks, Cheryle! We're so glad you're happy with Summit!