Summit Credit Union Monona Dr, Monona

Summit Credit Union Reviews

• J

  J W
  1

  Can anybody say "train wreck"? Closing both checking accounts and savings. Too many issues since we joined in 2018. Can't stand Summit as a whole. Worst mistake we ever made was doing business with them.

  Response from the owner

  We’re disappointed to hear about your experience. We work hard to meet our members’ needs, and we appreciate you taking the time to let us know about this situation. Can you please call (800) 236-5560 x2202 to talk with Aidan to discuss your experience?

• A

  Anna DiMenna
  5

  I called Heidi in a panic because I needed a loan for a new car in short notice. The process was so seamless and I didn't even have to come into the branch! I love Summit especially the service I receive at the Monona branch!!

• L

  Lynette wiser
  5

  Heidi, at summit was so Amazing, not only realising how stressed and upset i was, she calmed me and told me let me see how i can help. And Help she did... I've been with summit over 25 and they have always been there to guide me. All the people working there are so warm and wonderful. I can't thank Heidi and summit for helping ms when i didnt know were to turn. This credit union is truly there to help you. And i wouldn't trust anyone else. Thank you so very much. God Bless you all. Lynette Wiser

  Response from the owner

  Lynette, we're so happy to hear Heidi and the Summit team has been there for you! Thank you so much for sharing your story.

• A

  Austin H
  5

  I've never had such good experiences at a bank as I have at summit; especially the monona branch. D'lainy is awesome and so is the girl with black hair and the sleeve tattoo (forgot her name). Y'all are doing something right considering banks usually suck and leave one feeling not so great. I recommend summit to many folks when banking comes up in a conversations.

  Response from the owner

  Aw shucks, we're blushing! Thanks so much, Austin. We really appreciate members like you who brighten our days!

• T

  Tami Hammond
  5

  I have received really great service from Justine on refinancing my auto loan. I'm really grateful for Heidi and everyone else in Monona they always make me feel welcome and I receive great service every time.

• E

  Eric Johnson
  1

  Their fraud dept is a joke. Their banking system is so vulnerable compared to other banks. I have major continual problems with their system glitches- None of the links or buttons to confirm that the transaction was NOT authorized work- Everything always says "Sorry, our system is down". No one really seems to care.

  Response from the owner

  We do care, Eric, and we're sorry to hear about your experience. Can you please call our Member Service team at (800) 236-5560 to discuss your situation?

• M

  Mario J Suarez
  3

  There is little or no control to stop fraudulent charges on your part either online or using the app. You are only contacted when a charge is suspected of being fraudulent. Other than that, they provide great service overall.

  Response from the owner

  We appreciate you taking the time to share your feedback, Mario, Both our credit and debit cards have proactive fraud prevention, If you have any concerns or questions, stop by a branch or call us at 608-243-5000 and someone would be happy to talk with you.!

• c

  capitalcityperformance
  1

  these banks and credit unions switching to these machines with people sitting at home as tellers is absolutely ridiculous. i will continue to close accounts and stop letting my money sit at these places

  Response from the owner

  We're sorry you feel this way and we appreciate your feedback. While we encourage members to try our automated teller service, the service desk is always an option as well.

• K

  Kirsten Natasha
  3

  I was so excited because this is way closer to me than any other location, but the drive thru is completely useless. You have to go into the bank to do most things, which is really inconvenient, especially since other locations aren't ran that way.

• L

  Liza H
  2

  Like most Summit locations they are ill prepared to deal with COVID-19. Lines for drive thru 45 minutes + :(

  Response from the owner

  Liza, we’re disappointed to hear about your experience. We work hard to meet our members’ needs, and we appreciate you taking the time to let us know about this situation. We’d like to talk with you, can you please call (800) 236-5560 x2784?