Stearns Bank N.A. - Arizona E Shea Blvd, Scottsdale

Stearns Bank N.A. - Arizona Reviews

• S

  Sameer Trehan
  5

  Started working with Zach Noreen about 3 months back for financing 4 Trucks. Right from the beginning, he was prompt, courteous, understanding & supportive. The entire process for closure took us a long time (not because of any fault of Stearns bank or of Zach') & during the entire process, he held our hand, was helping me at every step and worked with me like a partner. I was and I am very impressed with how Zach took care of our company and I will make sure that I give him a call when financing my next truck. Thank You Zach, it was a pleasure working with you.

  Response from the owner

  Thank you for the kinds words, Sameer. We look forward to working with you again in the future!

• B

  Bob Curtis
  5

  Outstanding customer service. It's extremely refreshing to actually speak to someone at the bank instead of an automated attendent or a representitive in another country. Kris was helpful, responsive and honest in assisting us through our loan process. We look forward to working with Stearns in the future, they truly care about our business and were there for us when our primary big bank wasn't.

  Response from the owner

  Thank you for the kinds words, Bob. We look forward to working with you in the future!

• R

  Ruben Viva
  1

  Just like other people are reviewing this bank I’ve had the same problem. I was even able to send in a payment early instead of them applying it towards my monthly payment, they used it for late fees. Therefore I’m still a month behind and are still charging me late fees. They’re more of a loanshark then a bank. Everybody beware. And their so-called manager Colin S. has absolutely no empathy or customer service. In fact, he’s very rude And told me that’s how their system works. I can’t believe that in 2020 there are still banks with such poor customer service.

  Response from the owner

  Ruben, we appreciate your input and will immediately review this situation. We invite you to call 1-800-320-7262 and ask for our compliance department to discuss this further.

• E

  Elder Dragon
  5

  Excellent and friendly customer service. I've banked here for years, was going to move everything into one bank a few years ago, but Stearns gave me the direct deposit number, so i kept it and it has saved me in many bad situations down the road! It's difficult in this day and age to manage money, but Sterns operates on a straightforward basis, which in the business world, is much appreciated.

• C

  Colin R
  5

  I own a tidy small business. 22 employees. COVID-19 is having an effect. My personal and commercial bank, WF, couldn't take PPP loans at first because of their financial malfeasance in the past. My SBA bank wasn't sure how to process PPP loans. With first-come, first-served, limited funds available, speedy PPP applications are essential. I cold-called Stearns at 3pm the day PPP opened and our funds deposited today, less than two weeks later. No overt pressure to open an account, no baloney of any kind, just speedy help for my employees and their families. Jen T., Raeann S., I hope you know this is good work. I haven't done business with Stearns before but when the dust settles, I will be looking to do so. I see in the email signature "We get the job done!" Darn right, you do. THANK YOU.

  Response from the owner

  Thank you for the kinds words, Colin. We look forward to working with you in the future!

• J

  John Twomey, PT
  1

  Beware, I contacted Stearns Corporate regarding SBA financing, 75 days later, delay after delay, 30-40 days to review documents, the final straw: unknown to me, they filed a lien against my business for a loan that had never been completed, funded, or even signed for.

  Response from the owner

  John, thank you for your input. We invite customers with concerns to call 1-800-320-7262 and ask for our compliance department to discuss their situation.

• J

  Jeff Kalina
  5

  The people who work in this bank will change your mind forever about what a banking experience can be!! There is only one in Arizona but cash machines are everywhere and I'd rather pay the occasional inter bank fee than deal with the incompetents employed at all the other banks.

  Response from the owner

  Thank you, Jeff, for being a valued customer of Stearns Bank. We really appreciate your comment and look forward to continued business with you!

• D

  Daniel Levy
  1

  27 equipment loans over 14 yrs. in business, seven remained. Never go back!!!! terrible customer service, all new equipment contracts Will give the competition who values my business. Stay away.

  Response from the owner

  Hello Daniel, Stearns Bank prides itself on providing the highest quality of service to each of our customers. We will immediately look into this and reach out to you personally.

• R

  Ronald Kobs
  1

  I realize that I got behind in my payments I own a small family-owned business and I've had a tough time this year I talked to them to work it out but all they would say is that they would repossess the truck they have no heart

  Response from the owner

  Hello Ronald, Stearns Bank prides itself on providing the highest quality of service to each of our customers. We will immediately look into this and reach out to you personally.

• J

  Jefferson Behling
  1

  Terrible customer service. Very unprofessional. Had 6 equipment loans with them and paid them off early so I didn't have to get their annoying 6 time a day phone calls.

  Response from the owner

  Sorry to hear about your experience. Most of our customers comment on how impressed they are with the extraordinary customer service they receive at Stearns Bank. We thank you for your business.