STCU: Silver Lake Branch N Government Way, Dalton Gardens

STCU: Silver Lake Branch Reviews

• D

  Dick JOHNSON
  1

  Walked in there's got to be at least six seven employees in there stood there for 5 minutes nobody helped me they really are not going to be like the courtesy and the service of banner Bank they look like a bunch of preoccupied lack of service given people, didn't see any of the old tellers used to work there so it's obvious STCU replaced them with these people that give s*** service

  Response from the owner

  Sorry to hear this, Dick. All of the employees that you worked with at Banner Bank will be back at the Hayden Branch, they’re just in training right now. Our Silver Lake Branch wasn’t one of the former Banner Bank locations, but we will pass this feedback along to their manager. Please feel free to send an email to [email protected] if you have any other thoughts or still need help.

• J

  Jane Doe
  5

  This is the best, most efficient, most helpful STCU branch I have ever been to. When I walk in the door, I have no doubt they will help me with my finances with honesty and good customer service. Each teller is kind, quick, and does what I need correctly and they always look out for their members. The managers and other staff members truly do everything they can for you.Their hours are sufficient and I really feel like this company is the best company around. This branch is always cheerful, clean, and just astounding. They are trustworthy and overall a wonderful credit union. Thanks STCU!

  Response from the owner

  Thank you so much, Jane! We're so glad to hear that you've enjoyed coming in to the branch, and we look forward to seeing you again.

• C

  Cody Aery
  5

  I've been with STCU for about nine years now or so I believe. They have came a long ways in the technology world and I still notice improvements from time to time. Never had a bad experience with a teller or a loan agent. Now living in Colorado, I continue to bank through them with their mobile app. Only thing that I didn't really like (not enough for lower star) is that, as a business owner, they wouldn't finance equipment for me. They passed me on to what I'm assuming is just an agency they recommend. Overall though, I'm happy with the simple banking.

  Response from the owner

  Thank you so much, Cody! We are glad you are still a member from afar!

• T

  Tanya Fessenden
  5

  Every experience I have had with STCU has been a good one. Great customer service and the people at every branch I have gone to has been kind and helpful. I much prefer the student union over a typical bank. Thanks STCU!

  Response from the owner

  Thank you so much, Tanya!

• C

  Chelsie Simpson
  5

  STCU member for life! I have always loved STCU, but recently I had trouble with a different financial institution and Katie, my loan officer, helped me from start to finish. If you need any type of loan, go see her. She will go above and beyond for you.

  Response from the owner

  Thank you so much, Chelsie! We will be sure that Katie gets these kudos, and thank you for taking the time to leave this review. 💜

• B

  BRice MUnsey
  1

  Their drive through is not open. It would be nice to have an honest bank.

  Response from the owner

  Sorry, Brice! All STCU branch locations and offices closed at 3 p.m. today for our annual staff gathering. You may be able to complete your transaction online, on the mobile app, or at an ATM.

• K

  Karlicia Berry
  5

  Amanda Darby was my loan officer. She was professional, friendly, helpful, knowledgeable and made the process smooth and easy. I appreciate STCU with providing such excellent customer care professionals such as Amanda. :)

• S

  Sam Gage
  5

  I switched my checking to STCU years ago because I got sick of my other bank hitting me with fees. Then this year I needed a car loan. I assumed some corporate bank would have better rates so I did a lot of comparing and STCU was able to beat them all by more than a full percent. These guys rock.

• A

  Amy Allen
  5

  Love this branch of STCU! They are always friendly, courteous and helpful. I can get in and out quickly with complete confidence that everything will be taken care of.

  Response from the owner

  Thank you so much, Amy! We love having you as one of our member-owners and appreciate you taking the time to leave a review 💜

• H

  Hannah Patten
  5

  Mallory Phillip was extremely helpful! She was responsive and helped me with what I needed to the best of her ability. She made me feel important and she was informative and understanding. I couldn't have been helped better! Thank you again for doing what others didnt have the time for Mallory, it means alot to me!! You're the best😊

  Response from the owner

  Thanks, Hannah!