State Farm: Olivia Lucas, CPCU®; CLU® W St Charles Rd, Villa Park

State Farm: Olivia Lucas, CPCU®; CLU® Reviews

• w

  willy camacho
  5

  Excelente service from Abigail Canchola, she help me out on everything with my car, house and life insurance, Abigail explained so clearly and answered all my questions, I'm happy with my policy. Thank you Abigail

  Response from the owner

  Thank you Willy for the amazing review! Abigail loves helping out new customers. We look forward to continuing to work with you. - Olivia Lucas State Farm

• A

  Albert Wiradharma
  5

  Olivia Lucas’ agency office was able to assist me with the closing of my Renters & auto policies! Guiding me from the start to finish!

  Response from the owner

  Thank you for the awesome review Albert! We appreciate your business and look forward to working with you. - Olivia Lucas State Farm

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  Chelsea Kruse
  5

  Olivia was wonderful! They were able to match my previous insurance provider, at a much better rate!

  Response from the owner

  Thank you so much for the amazing review Chelsea! We truly appreciate it and look forward to working with you. - Olivia Lucas State Farm

• B

  Bobbie Mardi
  5

  Due to a minor accident last year, our previous insurer raised our rates by a ridiculous 300%! Hence, we needed to undertake the arduous task of shopping new insurance. This State Farm office is right down the street from us so we gave them a call and were incredibly surprised (and relieved!) at how reasonable their rates were for identical coverage. Needless to say, we did a switcheroo right then and there. It was such a pleasure dealing with Marlen - super knowledgeable, professional, friendly and efficient. Many thanks to the Olivia Lucas team in Villa Park for saving the day. Give them a call, perhaps they can save your day, too!

  Response from the owner

  Thank you so much for the amazing feedback Bobbie! We truly enjoyed working with you as well. - State Farm Olivia Lucas Agency :)

• H

  Hollis Biggs
  5

  Marisol was extremely helpful in setting up my renter's insurance, especially considering I needed it the next day! She was very responsive, and the team made the process very easy to manage. I would definitely recommend them for any insurance needs you have!

  Response from the owner

  Thank you Hollis! We appreciate the review - Olivia Lucas State Farm :)

• M

  Manny Estrada
  5

  Great group of girls! They know what you need and are very informative when explaining different types of coverages. They always make sure you are covered! As soon as you walk in the door they welcome you like family and that is important when dealing with a Big name Company ! Glad to have my Auto Insurance with The Olivia Lucas Agency!

  Response from the owner

  Thank you Manny for your review! We really enjoy working with our customers, making them feel welcome and giving the best insurance experience! - Olivia

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  Cynthia Madsen
  5

  Abigail has been an absolute wonder to work with! We've had home, life and auto insurances with State Farm for decades. Recently, Abigail helped our son transition his insurance to Nashville, TN when he moved. She found a State Farm agent there, sent information and set up a new account for our son. As a result of their consistent above and beyond performance, they have now established another family of State Farm insurers! Thank you Abigail and Olivia Lucas' office for always being there when we need you!

  Response from the owner

  Thank you Cindy!! Abby is a great asset to our team. We are happy to have your whole family with State Farm and we look forward to continuing to work with you. - Olivia Lucas State Farm

• P

  P3RLZ
  5

  I love @StateFarm management . Marlin was my agent and working with her has made my first time getting insurance a smooth, fun, and learning experience. She truly cares about what you need and she went above and beyond to make sure I had all the information required to make the right decision on what insurance to get. Like A Good Neighbor, Marlin Is There! As professional, knowledgeable, and friendly as Marlin anyone would be lucky to have her as their Agent! I will Highly recommend @StateFarm Olivia Lucas Agency:)

  Response from the owner

  Thank you so much!! Our team loves to hear great feedback like this. We look forward to speaking to you again soon. - Olivia

• J

  Jake Wozniak
  1

  Bad experience after bad experience. Unprofessional responses, non-detailed answers and an overall lack of care for the people who they represent. After being with State Farm since 2016, having 3 different vehicles with them, never missing a payment, never having an at fault claim, never having a ticket I was treated so poorly, no one at this office would give anywhere above the minimum effort to help me with problems or questions I had. Over a year of unresolved different problems spent with the agents at this office, I made two phone calls to different representatives at different offices and learned so much to resolve my own issues. After squaring everything away with them I promptly chose to change what business I support and take my money and security elsewhere. The last call made to cancel my plan, was just so blunt no question of why or how could we help or any form of customer service. No additional information of "your prorated backpay should be received in 4 business days, I had to ask. Nothing of thank you for your payments of six years nothing, really just proved how much I needed to make a long overdue change. Very disappointed. But to the representatives of State Farm at the office of Gus Nadelhoffer in Lombard, Thank you for your honest and realistic informative approach when I called you, and I wasn't even paying your office to represent me. Ps: I just read a few other low rating reviews and can verify I encountered many of the same issues aswell. -Business hours mean nothing to them from a paying customer. -Information or talking to different people was continous circles. -Aswell as rates for coverage given are just not good enough. ------------------ In addition, to the response given; Correct, we did speak several times and I had to try many more times to reach you than times we actual spoke. At no time did I ask you to do any of these things nor expect them, but to the coverage written, after a late review the policy was shameful at best, bare minimum coverages provided for absurd prices, no explanation on the calculations for my quote/policy or the discounts I qualified for, and frankly such a lack of care for the customer or any aid to explain/protect the people who give you business. And with a small office/agent to customer ratio, yes id believe you to expect my call. Which is exactly why i'm so bothered by the lack of care to take care of me as a customer, not just once I have to stir up issues and contact so many people so many times. Taking care of the people you serve and them appreciating your efforts to have a relationship with them. Knowing they're being taken care of would benefit your business. A shame I have nothing to do with this business and I know this well your office blatantly does not, nor strives to improve on. Lastly this post wasn't to be consoled, or argued with, just to share my experience to anyone else that is also having issues, or is looking to set up a policy, or transfer within this agent office, as it currently stands. -Thank you, have a good day.

  Response from the owner

  Hi Jake, we apologize you feel this way. We spoke to you several times and tried working with underwriting to provide any possible solution but unfortunately, we cannot legally change coverages or cancel policies retroactively. We also spoke to the other office who advised the same. We tried to empathize with your situation and we appreciate all of our customers. As far as the cancellation, we kept detailed notes that you would be cancelling and to expect your phone call. We were trying to make the experience a little less frustrating. Again, we apologize that we did not exceed your expectations as this is what we strive for with every customer interaction that is with our agency.

• C

  Chris Blazer
  5

  I had Olivia as my agent for 6 years. Marisol and Joise always took the time to get me the best deals and talked to me like a person, not just a customer. When I totaled my car I had to drive to Villa Park to pick up my claims check. Was an hour drive but so worth it. It not only was nice to put faces to the voices I hear but the girls were so welcoming and I had a good time laughing with everyone in the office. I'm sorry to say I no longer have my policy with State Farm to no ones fault but my own, and miss you girls dearly. If you need an agent or quote I highly highly recommend Olivia.

  Response from the owner

  Thank you so much Chris!