Southwest Missouri Bank Home Loan Center E 32nd St, Joplin

Southwest Missouri Bank Home Loan Center Reviews

• J

  Josh Pruitt
  1

  Give them all the paperwork asked for. Then they drag their feet & then ask for more paperwork. Claim I didn't send them requested items, but I have copy of sent email they claim to not have. Told me it would be 2-3 weeks for appraisal but when they discovered that is the only thing waiting to close it magically got done about 3 days later. They cancelled my closing because they needed a document from the title company. Sellers live out of state & thus this has caused even more problems. Talked to title company & they laughed saying they've not asked them for anything. I'll look elsewhere next time I need a loan!

  Response from the owner

  Josh, thank you very much for taking the time to review our Home Loan Center. Providing excellent customer service is a top priority of ours. We always welcome feedback to improve your experience as a customer – on all levels. At the same time, we need to ensure that we have thoroughly met all underwriting conditions. I’ve checked into your experience and have found that everything was completed in a faster than average timeframe. I would like the opportunity to visit with you about how we could have improved your experience. Please contact me at your convenience. Melinda Walker Vice President, Home Loan Center NMLS# 880862 (417) 624-9970

• M

  Myra Carlisle
  5

  In my 40 years of business I’ve never experienced such a lightning speed turnaround of a non-conventional loan--- VA loan given a clear to close only 11 business days from the day the contract was signed. Thank you, Melinda Walker!

  Response from the owner

  Hello, Myra! Thank you for such a wonderful review. We appreciate your business and look forward to assisting you with clients for years to come!