SouthState Bank N Courtenay Pkwy, Merritt Island

SouthState Bank Reviews

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  Jason tyler
  1

  BEWARE!!! I started a bank here with my wife when I lived in the area. Work moved me to SC, which they do not have branches. They mailed me a form to close the account, which I filled out. Afterwards, I got a letter saying that account charges made it go delinquent. I figured it must be a mistake and called them. They reassured the account was closed and to ignore the latter. I got another one with MORE charges. I called them and spoke to the manager who again assured me the account was closed and I didn't need to worry. I tried logging in online, which didn't work so I figured this time it was closed. 6 months later I get a collections letter saying it went to my credit. DO NOT START AN ACCOUNT HERE. Now I have to fight this and spend more time trying to figure this out. Horrible experience.

  Response from the owner

  Jason, we are so sorry to hear about your experience with your closed account and would like to help. We have reached out to the local Management in Merritt Island to research this issue for you. Can you please reach out to us at 855-863-2265 or our website at https://www.centerstatebank.com/contact-us/ and provide your contact information? We hope to hear from you soon.

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  Stephen Moule
  5

  I've never had a friendlier, more helpful bank. I've been working with the Melbourne branch for my business and couldn't be happier. The tellers there know me by name and do anything they can to make each visit there a pleasant one.

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  Jeff Daniels
  5

  Over the past few months business banking has been challenging at times, but Centerstate has been great in helping my business thru these times. Chris Pavey and his team do a great job.

  Response from the owner

  Jeff, thank you so much for your kind words. We appreciate you sharing your experience. We will share this with Chris and his team in Merritt Island.

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  Sarah Codding
  2

  My neighbor is overseas and asked me to take a check from her mail to her bank to deposit. I wanted to go inside to a teller because I didn't know the account number, or even for sure what name was on the account. SERIOUSLY??? I couldn't enter the building because of the metal detector and vice-like security system at the door??!! I took out my phone, my altoids, my little mace canister, my keys... and my purse still set off the detector?!! It's friendlier at TSA than at this bank. In the end, they wouldn't let me in the door. What do they have inside that bank?? Gold bars? Hundreds of pre-school children? Do they employ the President of the United States?? Or is it that they are a target of Al Qaeda? Do banks in Merritt Island, FL get held up a lot...? Or EVER for that matter? Maybe they get free insurance if they NEVER let anyone in the building. I've never been so put-off by a place of business. If I was a customer, or a prospective customer, I would run away screaming. It wasn't even close to "un-friendly". It was vile.

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  Jake Whitmeyer
  5

  Was helped by Doug H. recently and I’ve never had a more helpful experience in my life. Very informative and personable helping me find a solution to my specific problem. I’ve banked here for years and all of the staff are great! Thanks!

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  Judy Turner
  5

  Great customer service,. I love working with these people. They are always to ready to help me with anything I need.

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  Terri Pentz
  5

  They are so accommodating and helpful. Banking here has been a wonderful experience!

• R

  Richard Webb
  5

  Small office with flexible community lending.