SouthState Bank S New Hope Rd, Gastonia

SouthState Bank Reviews

• A

  Anitra McAuley
  5

  I have banked here for almost 2 years now! The customer service I receive here is UNMATCHED!! Everyone is ALWAYS friendly and very helpful. The branch is absolutely beautiful inside and out. Anyone looking for friendly reliable, knowledgeable services, should definitely bank here! I actually NEVER go to the ATM seeing that the indoor and drive thru service is impeccable! I AM MORE THAN SATISFIED WITH THIS BRANCH!!! 😊

  Response from the owner

  Thank you for sharing your kind feedback, Anitra.

• D

  Daphne St. Bar
  5

  I have had accounts at 3 different banks besides South State and they are BY FAR the best bank. They always greet you when you walk in and ask about your day. I had fraud on my debit card after using it at a gas station, and they cancelled it immediately and printed me a new debit card to use that same day. I love all of the ladies there. The drive thru sometimes has a line, but just like Chick fil A, they get you in and out and it’s always their pleasure. I was sad when the Martha Rivers branch closed. BUT they moved those ladies over to New Hope and now you have all of them together at one location and it’s amazing. They seem like family there and it seems like they know all of their customers really well. And the mobile banking app is the best because I still have an account at a credit union, and I can see all of my accounts and credit cards under the app at the same time. The ATM goes down here and there at this location. But I don’t mind seeing the tellers for my deposits.

  Response from the owner

  We are very glad to have you as a customer, Daphne. We appreciate your patience with the drive thru line.

• C

  Candice Bishop
  2

  Now I'm not one to Go to the ATM, rather see a Teller and Engage with the folks handling my cash but HERE I just got to the ATM for everything... The service lacks the basic customer skills, I want my Teller or Banker happy to see me. The mood in there is never very cheerful. Welp, there are two Tellers there that Smile and are welcoming. A African American woman often has her pulled up and a Asian gentlemen! Other then That...... ATM I Go at My Own Bank😌

  Response from the owner

  We appreciate this feedback, Candice. If you would like to share more details about your experience at the branch, please email us at [email protected].

• J

  Jessica Russell
  1

  Never In my life, have I seen a bank with so many issues with their online banking. It’s almost everyday, there is something wrong with online banking. This is so aggravating 😡 Thinking about switching banks.

  Response from the owner

  Thank you for reaching out, Jessica. Online Banking was temporarily unavailable due to a network outage at one of our service providers. We are working to resolve this issue as quickly as possible. We apologize for any inconvenience.

• C

  Chengxi Li
  1

  Very bad experience!!! Arrived there 20 min piror to the close and the banker, Micheal, said "she will be right back with me". However, after 15 min formulae with the guest before me, she finally invited me in the office and told me that she will be off and she can't do overtime. I have to go with nothing done! She was so confident that made me feel like I did something wrong... I happened to visit a Chase branch in New York not long ago. What did they do? They locked the door at the close time, finished the business for every guests and escort us out. They are serving people okay? The service of South State Bank feels like a North Korea bureal. Yeah, they are slow and always say we are closed, come tomorrow.

  Response from the owner

  Hi Chengxi. We value you as a customer and can understand your frustration. Can you email your full name and contact information to [email protected] so we can have a banker contact you about your experience?

• D

  Donna Miller
  2

  Needed some cash Saturday, September 12. Went to the ATM and this location apparently was out of money as it told me it was unable to process my transaction. Went next door to BOA paid $6.00 but was able to get cash from my account. What Bank doesn't make sure the ATM has cash going into the weekend?

  Response from the owner

  Hi Donna. Thank you for letting us know there was an issue with our ATM. We apologize for the inconvenience and will have someone look at it as soon as possible. If you’d like to speak with someone directly to voice your concerns, we are happy to have a banker reach out. Please email your name and contact information to [email protected].

• s

  sanjayra99
  1

  I have account with SCBT, Rock Hill, SC since 2004. Not a single check that I have written of deposited to this account returned unpaid. Yet, when I went to this branch to deposit a check from my business account with PNC to my checking account with south state bank, first, I was made to wait for a long time by the teller while she discuss about this with someone in the office. Later she came back to announce that funds will be available after 7 business days! They do not care as to since how long and how good the account has been. The teller advised me to rather go to PNC bank to cash that check as if I do not know how to do banking!

• T

  Taylor Pelzel
  5

  I love South State so far. Have been with them for close to 6 months. I switched all of my accounts from BB&T and Capital Bank to South State. I've been very very pleased with the service and I highly recommend using them.

  Response from the owner

  Hi Taylor, thank you for the kind words. We are happy to have you as our customer and grateful for you recommending us. We will share your comments with the branch staff.

• B

  Bill Hodge
  5

  Excellent service every time, in branch or drive through.

  Response from the owner

  Hello, Bill! Our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

• J

  John Hunter Houser
  4

  Well built bank and they have nice employees