SouthState Bank N Krome Ave, Homestead

SouthState Bank Reviews

• R

  RavenCrest Media
  1

  Never have I ever encountered a bank that makes it so difficult to put money IN to the bank. It took me going to three locations to find an ATM that accepts deposits and the third one was in a really sketchy part of town holy buckets. Yo it’s 2022! Upgrade! Seriously

  Response from the owner

  We understand this was a frustrating experience. We encourage you to visit the Locations page of our website and select "ATM Accepts Deposits" to make your next visit easier. https://www.southstatebank.com/global/locations

• R

  Robbie Mock
  1

  NOT ONE PERSON TO ANSWER THE PHONE!! And none of the other branches will help me. I have been a customer for over 40 years... but as soon as they sold it, customer care went down the toilet.

  Response from the owner

  We value customer feedback, Robbie, and we understand your frustration with not being able to reach a banker. Please email [email protected] so we can connect you directly.

• A

  Andy Toledo
  4

  Sorry for others who had a bad experience with this bank/branch, I was treated respectfully and provided me the information I needed to resolve the problem I had.

  Response from the owner

  Thank you so much for your review, Andy. We really appreciate you taking the time to share your experience with us. We look forward to seeing you again.

• J

  Joseph Aboujaoude
  1

  Worst customer service, manager ( Kathy K.) have the worst Attitude and zero leader ship not sure how she was appointed to be a manager. She is not empowered to solve simple check-cashing issues. Centrerstate Bank is wanna be bank. That’s one of the reasons why I close my account small bank they can only handle small transactions I recommend if you are serious business person and you want to deal with a real bank look for other big bank names.

• R

  Rico OnGod
  1

  I call to try to exchange Quarter dollars and when i got to the bank. They denied me service. Very disrespectful

  Response from the owner

  Thank you for sharing your perspective with us, Rico. If you’re willing, please send an email with more details about your experience to: [email protected].

• J

  James Suarez
  1

  I saw this on the job posting, nevermind haha OTHER POSITIONS: South State Bank reserves the exclusive right to transfer an employee, without their consent or advance notice, from their current position to any other position within the same branch or a different branch.

• J

  Jeff1973 P
  1

  After the change tellers take forever, inside lobby is a mess, and if your card doesn't work on weekends, good luck. The numbers on the card don't work weekends either. I recommend any other bank other than this!

• M

  Maury Herrera
  1

  Went thru the drive through at about 2 pm on 5/12/2020 talked to Kathy because I had an issue with my debit card and asked by Kathy what was happening and I told her and asked for my card to be canceled and issue another one .She came back and told me there would be a $5.00 charge I said it was fine .Then she came back and said we can't give you another because this is working I told her is giving a problem at Public supermarket mind you I'm 65 yrs old and getting stressed out she's changing the story at every turn .Last but not less she tells me to come back around again into the business lane that by then had 8 cars waiting .I told her this wasn't acceptable and Please return my ID and card and I called the corp office and spoke to Jennifer which reached out to that branch to see what happened and came back 15 minutes later that she couldn't reach anyone there because they wouldn't pickup the phone.She canceled my card and issued another .Thats all I wanted to begin with .I would never recommend this bank to anyone and as soon as I can change banks I will .All thanks to Kathy .Maury Herrera Sr

  Response from the owner

  Maury, we are so sorry to hear about your experience at our Krome Ave Branch. We understand how frustrating this must have been and are so glad you were able to talk with Jennifer to get your request resolved. We take customer service very seriously and have shared your experience with the local Management so they can address what you have described. Please feel free to reach out to our customer service at 855-863-2265 if you experience any delays with your new debit card order.

• C

  CALAIRAC .com
  5

  Five Stars for Rita, Excellent customer service. An asset to the bank.

• K

  Karma
  1

  The worst bank of all .. Never go to that bank

  Response from the owner

  Karina, we are so sorry to hear this. We appreciate your review and feedback so we can strive to do better. We would like to understand your situation in more detail. Please call 855-863-2265 or email us by visiting our website, and one of our team members will contact you.