Southside Bank W Arbrook Blvd, Arlington

Southside Bank Reviews

• D

  Dempsene Lester
  5

  I have been banking with Omni Credit Union which is now Southside Bank, since 1999. The customer service has been excellent. Each employee that I have had interaction with has always been professional and courteous. There was an incident that occurred which required special handling. Ms. Staci went beyond her duties to make sure that I was properly serviced. I bank at the south branch in Arlington, Texas. Ms. Staci, Ms. Dianne, Mr. Mark, Ms. Anna, Ms. Vanessa, and Mr. Jose should ALL be commended for the service they give to the customers that frequent their location. KUDOS to the staff!!!

  Response from the owner

  Hi Dempsene - We're so glad to hear you have received the level of service we aim for! Thank you for taking the time to recognize our awesome Arlington team and for banking with us.

• D

  Diallo Dotson Sr
  5

  I love this bank in Arlington! I love Staci, Diane and Mark! Mark is a great customer service person and banker & he has helped since back in the OmniAmerican days. Thank you for having Diane because her customer service skills are great for me and I like her helping me. She helps me even if I haven't asked her for help. Thank you for having Staci. She is my white mother to this black man. Through her kindness she has helped me learn to manage my finances and not have overdrafts all the time like I used to. This is all coming from a disabled man raising 4 kids alone. Thank you!!!!

  Response from the owner

  Diallo, thank you so much for taking the time to share this! Our Arlington team does a great job, and we love hearing how they go the extra mile. We're very thankful that you trust Southside to support you and your family.

• l

  lisa lisa
  1

  It was my first and last time. Customer service was very rude and the wait to open a bank account was 25 minutes and I was the only person inside. No good Customer service.

  Response from the owner

  Hi Lisa - Thank you for sharing this feedback with us. Taking care of customers is our top priority at Southside, so our leadership team has been made aware and would like to discuss your experience. Please feel free to reach out to us directly at 877.639.3511 and ask to speak to Alma Dear.

• O

  Olga
  1

  Unfortunately for convenience purposes I have to go to this branch. A simple withdrawal took Vanessa 25 minutes!! And no it wasn't a withdrawal over 10k Vanessa simply took her sweet time, once I said I was short on time. I have had other not so good encounters with tellers and give them the benefit of The doubt. To withdrawal YOUR money be prepared to....spend at least 30min. Present your ID and Debit card (typical). The teller will ask you to take off your mask to show it's actually you. (ok, no problem at all) Make sure your signature on the withdrawal slip matches what ever last withdrawal slip they are matching it up to. If not, you will be asked to redo your slip. Even though your drivers licenses signature matches the 1st and 2nd slip you just signed 🙄. (I also showed my passport card and another signature ID yet this didn't suffice authenticating) Make sure you know the exact amount of your last deposit (I have a percentage deposited not my entire payroll amount goes into this acct.) aaand NO the exact ACH withdrawal amount for your utility that was your last actual transaction is insufficient. If not for mentioning my employer, I would still be there. I didn't catch the managers name, but she as well needs to brush up on her Customer Service. She asked me "well did you answer her question?" Uhmmmm yeah and then some. I get it you do your job get paid go home, repeat. But do you get paid to give people a hard time??? I've been a customer well over 15yrs. (Since Omni) And have given this branch plenty of chances but today did it for me.

  Response from the owner

  Hi Olga, Thank you for sharing this experience with us. While we do require multiple steps of identity verification to protect our customers, we also strive to provide an efficient and positive experience. We have emphasized the importance of this to the team and hope you will give us the opportunity to continue to serve you!

• W

  W W
  1

  The person who was in charger of my car loan was rude. All they want it was my money and didn’t even bother to help. I’m glad I paid off my car. Employees at this location when they took my payment like o was bothering them.

• G

  Gary Stewart
  1

  One of the strictest policies there are do not use this bank they will screw you everytime not to mention they do not cash checks in drive thru only lobby

• e

  eric feldt jr
  5

  Been banking here for years. Great place!

• R

  Robert Stoops
  5

  Really great service and they really go the mile and I mean mile for you!!!!!!