Southeast Financial Credit Union National Ave, Chattanooga

Southeast Financial Credit Union Reviews

• J

  Jimmy Blanton
  5

  Kerry is awesome. I applied for an auto loan, and she made the process very quick and easy.

• m

  manny crumsey
  1

  Terrible communication, I’m a car and atv dealer and I send over many loans no one at the Chattanooga location calls the dealership or the customer to update on the status of the loan. I do a lot of business with customers with great credit. Guess I will find other bank. Very rude when you go there in person.

  Response from the owner

  We apologize that you had a negative experience at our branch. When it comes to vehicle loans, we work directly with members during that process and encourage them to contact us with any questions. We’d like to talk to you to see where we could improve and share some information about how we work with dealerships. Please call us at 800-521-9653 and ask to speak with Edwin, our director of consumer lending.

• T

  Teresa Ball
  5

  We were able to get a great rate on our auto loan and it was approved quickly and easily. The people here are friendly, courteous, and very helpful and knowledgeable. We decided to open a savings account with them as a result. Thank you for your service!

  Response from the owner

  Thanks for your review! We're glad we were able to help!

• J

  Jace Flatt
  5

  Kim, Kerry, and the other great employees go above and beyond to ensure great customer service. I have been in the automotive business for 10 years and would highly recommend SFCU not only for automotive loans but banking as well. I can’t tell you how many times they have gone above and beyond to assist me. I have been a member of this credit union for 10 years. They are winners. Thank you!

  Response from the owner

  Thank you so much for your wonderful review! We appreciate your membership!

• D

  Daniela Villatoro
  1

  I wish we had been helped by Kim because she has such wonderful reviews. Instead we were helped by Sha Terrell who was so unhelpful. It almost felt like she didn’t want to give us the loan just because she didn’t feel like it... my husband has a score over 800 and we have no debt other than our mortgage and a car note and we both work. We asked to speak to a supervisor but she just beat around the bush. After our credit got a hard hit and she had us jumping through hoops for 3 days she said that either we provide her with our taxes from the past two years or we wouldn’t get approved (after she had said we were approved) all because she didn’t think the proof of my husbands paychecks for the past three months wasn’t in the format that she wanted. All of this for a loan for a boat you would have thought we were applying for another mortgage with all the stuff she asked for! If you apply for a loan and get an email from her run and ask for someone else!

  Response from the owner

  We're sorry for the frustration and confusion. Unfortunately, we do have standard operating procedures we must follow that, at times, can seem like we are making members jump through hoops. Our director of consumer lending will be reaching out to you to explain why we needed to obtain the additional documentation.

• M

  MDG
  5

  I have only started doing business with Southeast Financial Credit Union recently for a vehicle loan. While talking with Kim Card (AMAZING), she has helped with other financial ventures and has been so pleasant and patient to work with. I look forward to doing more business with her and SFCU in the future!

  Response from the owner

  Thanks for taking the time to let us know about your experience, Mistie. We appreciate your feedback and your membership!

• M

  M Gotro
  1

  Worst bank I have ever dealt with for an auto loan. Bank says I'm approved over land line. So I call dealer and let the know vehicle is sold. Few hours later Southeast calls back and let's me know I was denied due to working part time. Even though it is not my only income and have a credit score over 700. Will not do business with then again. I then asked for the number to corporate and was told I could speak with the supervisor instead.

• M

  Mary Jane Kevin
  1

  I get theres a "pandemic" but when a 4yr old needs to use the bathroom to CHANGE clothes you'd think they'd allow it. We weren't asking to use the toilet only to change clothes. Shame on you Helen, I hope none of your children or grandchildren are in that situation. Closed out all my accounts with them. Thank you Regions for never being this petty!

  Response from the owner

  We're sorry to hear about your recent experience in our branch. Although the age of our building and location of the restroom increase our security risk, that shouldn’t decrease our compassion for situations like this and we sincerely apologize. We've addressed the issue with our staff to ensure this type of experience doesn’t happen again.

• W

  William Hannah
  5

  Best rates around! No age or mileage limit on vehicle loans. I wish they had a branch in Cleveland, I would probably open more accounts. I always recommend them to my friends.

  Response from the owner

  Thanks, William!

• R

  Rachel Lea Wanders
  5

  MY CAR IS FINANCED THROUGH THIS CREDIT UNION. I JUST WANT TO COMMENT ON HOW HELPFUL EVERYONE HAS BEEN SO FAR. THE PROCESS IS OVER, BUT KIM CARD HAS BEEN JUST WONDERFUL AND STILL SO HELPFUL. VERY PATIENT, AND VERY WILLING TO HELP ME WITH ANY QUESTIONS I HAVE HAD. I AM THINKING ABOUT SWITCHING MY BANK TO THIS CREDIT UNION NOW.

  Response from the owner

  Thanks, Rachel. I'm so glad to hear we're doing a good job for you! Thank you for your membership and for taking the time to share your feedback. We appreciate the opportunity to earn your business and look forward to assisting you with all of your banking and financing needs. --Lisa