South Texas Federal Credit Union W Dove Ave, Mcallen

South Texas Federal Credit Union Reviews

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  Eva Martinez
  3

  I have been a member for a while but their service seems to get worst and worst. As you walk in there’s is no one to welcome or help you the front end reps Were all talking amongst each other. I seating for over 15 min without being helped and another man walked in and sat down next to me at the same time with not being helped. A young lady passed right through us without even saying hi or question if we have been assisted, this girl was wearing WHITE SEE THROUGH PANTS. how unprofessional!!!!!!! I walked to the teller line and at first no one seem to be there to helped but another young girl from the back came with short curly hair very friendly and helped me with my online banking problem. No name tag so I could not see her name and did not ask! Turns out I was there longer waisting time when it could been solved faster and I tried calling but was not getting anyone on the phone ether. The young girls are not professional and do not care about there job, or your customers, not dress professionally and no makeup on and sometimes don t know that they doing.

  Response from the owner

  Hi Eva, we appreciate your feedback as a longtime member of our credit union. We strive to be professional at all times and we apologize that you had a bad experience otherwise. We are continuously and constantly working to exhibit a professional business environment for our members. We will take your feedback into consideration to provide a better experience moving forward. Thank you for being a loyal member.

• j

  j l
  1

  I agree with the 1 star reviews. It's very difficult to get a hold of someone, I've just been hung up on by the system 3 times, the ladies are unprofessional, i could go on & on but i won't. I believe my 1 star review along with the others says a lot already!! Can't find who to talk to & express my dissatisfaction because service seems to be the same at all levels 🙄 If only someone cared enough then maybe issues would be solved but no one does so improvement seems to be out of reach I guess.

  Response from the owner

  Good morning J, we apologize that you have not had the best experience with us. We would like to discuss the situation with you further to see if there is any changes we could implement to make it up for you. Please email us your phone number to [email protected].

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  Ambarina Hernandez
  1

  Went in to get issue resolved regarding my master card; girls were sitting together and gossiping. I asked for Janie to help me but was told she had just left for a 30 minute lunch but would return. I left and came back only to be told she had gone home ill (how convenient). Since I got upset, Daniela says she’ll take my info and try to help. She goes to a back office behind closed doors, comes back and says she wil be calling the company to straighten out the problem and then changes the whole story by saying she will pass info on to Janie. I feel she lied to me !!!!!

  Response from the owner

  Hello Ms. Hernandez, we understand your frustration since there was an issue on your account that was not yet resolved. Nonetheless, we strive on always finding the most convenient solution and I apologize if you perceived it otherwise. Unfortunately some processes require more steps and manager's authorization/access. This is the reason Daniela had to relay your information to Janie since she did not have access herself. Again, we apologize for the inconvenience this may have caused you. We know now the issue in your account has been resolved, and we hope to regain your trust in us.

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  paola lopez
  5

  STFCU, Thank you so very much for all of your help in securing our loan for our new vehicle. The customer service is second to none. They always go above and beyond of our expectations. Rocio, our loan officer, was highly professional, knowledgeable and extremely accountable. She proved to me that she will look out for my best interests at all times. We highly recommend their services and will definitely do business with them again.

  Response from the owner

  Paola, thank you for your generous review. We appreciate you taking the time to share on your experience with our Manager, Rocio. We are glad to have you as our loyal member!

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  ARNULFO CRUZ
  5

  I refinanced a vehicle within the last 2 weeks via STFCU, and the experience was excellent. Jackelyn helped us in every step of the process. She was the epitome of professionalism with the highest degree of customer service. I am proud to be a member of this quality institution since 1997. Please, let them take care of all of your banking needs, they know what they are doing!

  Response from the owner

  Hello Mr. Cruz, we believe in working hard to keep our interests rates low and our members happy, so we are really glad that has come across for several years now. Thank you for your positive review. We will let Jackie know of your kind words.

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  Melissa Rey
  5

  My family and I were affected by hurricane Hanna and we thought that we weren’t going to be able to fix the damages, but when we went to STFCU Mrs. Rosie Uc gave us the best customer service that we have ever received in any bank. She was so nice, professional, dedicated, understanding of our situation and she understood that we needed the loan as soon as possible. Mrs. Rosie Uc made the process of the loan so smooth that in less then a day our loan was approved. She answered all our questions from how we could apply for the loan, the signing process and how to make the payments. Mrs. Rosie is the best and we are definitely going back with her for any of our loan needs. If I could I would give her more than 5 stars, I really recommend Mrs. Rosie Uc from STFCU she’s the best.

  Response from the owner

  Hi Melissa, thank you for taking the time to share the experience you had with Ms. Uc. I will relay your review to her as I am sure it will make her day to hear she has made a small difference in someone else's life. That's what we're here for. Thank you again for sharing!

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  Elena Betancourt-Delgado
  5

  I appreciate how I am always treated like a valued customer at this credit union. They make everyone that walks in feel this way. If you are are not getting this experience from your bank, it is time to look into this one.

  Response from the owner

  Thank you Ms. Delgado for recommending us. We truly appreciate your loyalty to our credit union since 1979! It is always our pleasure to assist you.

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  Erik Sanchez
  5

  I really enjoy the customer service and professionalism at South Texas FCU because they really care about anyone who walks in that door. I even overheard an agent helping out another client with step-by-step instructions on how to access their account online. That's what you expect from a place like this, and I'm glad to be in business with them! Thank you, Mr. Paz and all your staff for a wonderful experience every time!

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  David Saenz
  1

  They never answer the phone. Theres about 5 girls behind the counter doing nothing. You ask for a supervisor and they tell you she or he is not there. It's the only bank with the lobby closed. I thought we were all good now that we have vaccines. Terrible business!!

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  luis mendoza
  1

  There never seems to be anybody available to pick up the phones. I have been trying to log on to my online to reset and no one answers. Went thru drive thru gave me a temp password that would expire in 15 mins and needed to have a computer on hand yeah right.

  Response from the owner

  Mr. Mendoza, we apologize, at the moment we are experiencing higher than normal calls volume. I will have our Manager, Jessica contact you to check if the issue was resolved. Do not hesitate to also contact us via email at [email protected] if any further issues arise.