South Carolina Federal Credit Union Trade Ct, Florence

South Carolina Federal Credit Union Reviews

• A

  Alicia Gregg
  5

  Courtney J. In the Florence office was wonderful!!! She walked my father and I through the entire loan process and made it very seamless!! She promised us the best rate and that’s exactly what we got!! Way to go SC Federal, we will forever be customers!!

  Response from the owner

  Hi Alicia, thank you for the kind words and we are happy to hear about your positive experience with our Florence location. We appreciate you taking the time to write a 5-star review and value your membership. Thanks again!

• C

  Chastity Cooper
  1

  So my ATM/Debit card will not work at the David McLeod Blvd ATM. Keep in mind that it NEVER worked, everytime that I tried, I would get a decline. Long story short, I called today to advise that my card don't work so that has forced me to use other ATM machines that charges a fee. So I stated, since it is not my fault that I am forced to use other ATM machines and pay their fees. As a common courtesy, I should be refunded the fees that I paid because the staff knows that some customers cannot use their debit cards in the SC Federal Credit Union machines. I states that I was at the ATM today and the he should be able to see that I visited the ATM today and should see a decline. Craig, a manager (I think his name was) told me that he was not able to see the declined transaction today. That was a lie, funny, cause I called before an the rep told me see saw it right after I tried. You would think that the SC Federal Credit Union staff would give the fees back as a courtesy until the machines are fixed or new cards are issued. When calling them to let them know, they pretty much said that, it is not their fault that the machines are not taking all cards. That they will not give me the fees back and they told me about the Allpoint ATM’s that are located inside of CVS and Walgreens that does not charge a fee and that I need to visit them. They told me that I need to start using the Irby Street location, which is on the other side of town for me. I miss Health Facilities. Sad to say I will be closing my account here and moving my money to a bank after several years of being with Health Facilities. SC FEDERAL CUSTOMER SERVICE SUCKS!!!!!!!!!!!!!

  Response from the owner

  Sorry to hear you are having issues with your debit card. A member of our staff will reach out and see if we can resolve this issue for you. We value your membership!

• O

  Onike Goodson
  2

  Health Facilities just recently merged with SC federal credit union and they have too many fees!!! Theycharge if you overdraft your account in the amount of 34 then a 5 fee for it being overdraft. They are not a shared branch which sucks!! I’m definitely switching banks. Horrible bank!!

  Response from the owner

  There are several ways you can avoid the overdraft fees you referenced. We would be happy to walk through your options by phone or at any of our financial centers. We are honored to welcome our new members from Health Facilities Federal and want to make the transition as smooth as possible.

• S

  Susan McGrath
  5

  Mrs. Twana McRae provided me with the absolute best experience I have ever had with a bank that she inspired me to move all my accounts to South Carolina Federal Credit Union. I even decided to get my new car loan through this bank instead of using the car dealer. Mrs. McRae showed empathy, sincerity, over welming knowledge, enthusiasm, patience, everything one could want in a perfect experience. Coming from the guest service industry and managing Hilton Hotels all over the US I can tell you she would be my number one to advance in top management. I wouldn't have moved all my accounts there if she didn't provide all above said qualities. You surely have a complete asset in her in Mrs. McRae. It has been my pleasure to provide to you this information, should you need more please don't hesitate to contact me. Sincerely, Susan McGrath.

  Response from the owner

  Ms. McGrath, thank you so much for your glowing review off Twana, she is an important asset to our Florence area financial centers! I'll be sure to share your warm sentiments with her. Thank you for trusting South Carolina Federal with all your banking needs, we value your membership!

• N

  Nadine Mcallister
  1

  I have not had a good experience with this bank. I been apart of health facilities for over 5 years. I feel that you all dont care. I open a business account and nobody can give me clear answers on nothing . Then you charge me because you stated that I did not follow thru. Changing banks.

  Response from the owner

  Hello Ms. Mcallister. We are so sorry to hear that you have had a difficult transition to South Carolina Federal. We know change can be challenging, but also hope you know we care deeply about our members and their experiences at our financial centers. To that end, a member of our team will be following up with you to see how we can better meet your needs. We value your membership and appreciate you taking the time to leave your feedback.

• N

  Ned Little
  5

  I have dealt with the folks at the branch on Dozier Blvd for years now. Larue and the others are always friendly, efficient and competent. I appreciate their approach to serving customers.

  Response from the owner

  Thank you for the nice words, our staff is second to none. Florence is such a special community and we are grateful to be a part of it. Thanks for trusting South Carolina Federal with your banking needs.

• B

  Buddy Brown
  4

  Excellent location, professional, courteous, helpful, and friendly staff. Would definitely be a 5 star if the ATM wasn't inoperable so often.

  Response from the owner

  Thank you for your review. I'll be sure to share your kind words with the staff in Florence. Rest assured we are working on improving the ATM!

• L

  Lynne Jackson
  5

  Great customer service and the transition from Health Facilities to South Carolina Federal was smooth and easy... they didn't skip a beat.

  Response from the owner

  Thank you for you kinds words! South Carolina Federal was thrilled to welcome the members of Health Facilities. We hope you enjoy being a member at South Carolina Federal, thanks for trusting us with all your banking needs!

• B

  Brian Hutcheson
  4

  Overall good value. Some limitations on functions but competitive rates and kind staff.

  Response from the owner

  Mr. Hutcheson, thanks so much for your review. We will continue to try to make our member experience seamless to ensure your banking experience is a good one.

• C

  Chris Chavis
  5

  We appreciate how cordial the tellers are!

  Response from the owner

  Thank you for the kind words, Mr. Chavis! The staff in Florence will love hearing you appreciate them! Thank you for choosing South Carolina Federal for your banking needs!