Sonesta Simply Suites Phoenix N Black Canyon Hwy, Phoenix

Sonesta Simply Suites Phoenix Reviews

• P

  Patty Smith
  2

  The in sides was very nice and clean. Some of the front desk people was nice . But one was not. And the security deposit does not come right back on to your card win the say . And the area is not a good place.

  Response from the owner

  Sorry that you did not enjoy your stay with us, unfortunately the deposit return is up to the banking institutions not to the hotel. We apologize again that your stay was anything less than perfect.

• C

  Charles Heiden
  3

  Had a few drinks with some buddies that are staying there. The hot tub was tepid, not sure if it's a winter policy, didn't bother checking. Room was nice, full kitchen, fridge, and stove.

  Response from the owner

  Hello Charles, Thank you for leaving our hotel a review. I do hope that you let the front office staff know that the hot tub was perhaps not as hot as it should have been so we were able to correct that right away.

• K

  Kayla Martin
  4

  The suite was beautiful. Very accommodating. They even make the store in the laundry facility open 24hours. Strictly based on the honor system. Only reason for a 4 star was checking out was very unaccomadationg.

  Response from the owner

  Thank you for taking the time to leave us your feedback regarding your stay. Sorry to hear that your checkout was not seamless and apologize for any issues that caused for you. Our guests are our top priority and we hope you give us another chance next time you are in the area.

• P

  Pete Holmes
  5

  I've stayed here many times and this hotel is always great. Very well maintained and clean. Good water pressure and lots of hot water. Be aware some rooms are rather close to I17.

  Response from the owner

  Hello p h, Our team thanks you for your continued patronage to us. We value you as a guest and greatly appreciate you taking the time to leave us this wonderful review.

• N

  NUNYA Damn Bizness
  5

  Home away from home feeling with the kitchenette, separate rooms for privacy, good sized bathroom, comfy plush beds, soft bed linens, over all a wonderful experience! Will make sure that candlewood suites is our first choice for hotels!

  Response from the owner

  Our team loves to know that you enjoy all the things that make a Candlewood special! Thank you so very much for taking the time to leave us this great review.

• L

  Leslie Jaye
  5

  Top notch establishment. Prices are excellent and premises and rooms are very clean. They do require higher incidentals at check in, but that is the very reason the hotel is maintained and kept at a high standard.

  Response from the owner

  Thank you for acknowledging your great stay with us Leslie. We hope to see you back again soon.

• T

  Torito
  5

  Nice rooms for the price, the front desk was very nice in explaining everything. They have DVDs to rent which is awesome. They have a fully functioning mini kitchen with a big frige.

  Response from the owner

  Hello Humberto, thank you very much for taking the time to leave our hotel and our staff this great review. It is much appreciated and we sure hope we see you again next time you are in the Phoenix area.

• A

  Angela Mcthias
  1

  They gave us a dirty room and the person at the front desk was not berry nice when we complained about it the worst experience ever at a candlewood it was discussting we probably will never stay at a candlewood again

• P

  Paul F
  4

  Solid suites type hotel. Signs everywhere asking for a ten star rating. Friendly folks but more like a 7 out of 10. Designed for the longer stay guests with kitchen and living room, couldn't really test out the place based on the one night stay.

  Response from the owner

  Hello Paul, Thank you for taking the time to review our hotel, we appreciate all feedback.

• A

  Amy Phillips
  5

  Solid staff very helpful. Easy access to the 17 north and south via access road. Tons of great food walking distance. Huge patio with 2 grill and a dog park area. Would recommend

  Response from the owner

  THANK YOU Amy for this great 5 star review. Our team really appreciates it and happy that you were able to enjoy the hotel and our local area.