SIU Credit Union E 5th St, Metropolis

SIU Credit Union Reviews

• H

  Helga Aviles
  3

  You need to put on the marque that your ATM is down. It is down quite a bit and people get charged up to 5 dollars to use Another banks ATM. It's not right.

  Response from the owner

  Helga: Thank you for your feedback, and we're sorry you've run into some problems with ATM availability at our branch. We have an ATM locator button listed at the bottom of every page on our website at www.siucu.org or from our mobile application where you can locate over 85,000 surcharge-free ATMs in the nation and skip those fees. If you'd like to bookmark it for future reference, the direct link is https://siucu.org/contact-locations/#atms . Thank you for your membership, and you can reach out to our call center with any questions at 618-457-3595.

• J

  Jamie Kent
  1

  Watch your banking account daily, within a couple days after signing up for overdraft protection they took a $29 overdraft fee out of my account when I had money in it. Their response was sometimes the system makes errors. This happened several more times over months and their response was well we gave it back when you called didn't we? I did actually overdraft my account and they charged me the $29 twice, same answer. We gave it back when you called. If anyone else has had this problem post it please.

  Response from the owner

  Mr. Kent: Thank you for sharing, and you're right to track your account balances. If you ever see anything listed that you have a question about, please feel free to contact us at 618-457-3595.

• C

  Courtney Tabor
  1

  Keep a CLOSE eye on your account. They will cause you to overdraft your account and then not even tell you that it happened til it was already almost 30 days into being overdrafted. Then you can ask about reopening your account and get told by one person that you can and you need so much then get to the bank and get told something totally different. WORST banking experience of my whole life

  Response from the owner

  We're sorry you had a bad experience. We recommend members always keep track of their accounts and read all correspondence to make sure there's no confusion as well. We also suggest that members periodically check to make sure they have up-to-date contact information listed on their accounts.

• c

  clark blasdel
  1

  Crooks took my saving for inactivity fees without notifying me! A letter,email , courtesy call or some type of heads up would have been nice but i guess this is how they treat their customer! Not a very good business moto!!! Hope it helps you sleep better at night!!!

  Response from the owner

  Our policy, like many financial institutions, states that if the account remains inactive for a set amount of time, then there would be a fee assessed. Once this time of inactivity was reached, these fees were assessed and the account was closed in September of 2019. This was shared by mail to your last known address on file, email and/or text, if you supplied us with that information. It was also shown on your quarterly statements, as well as our Disclosure statement you signed when the account was opened.

• T

  Tim Davis
  1

  Please provide a phone number for members using the Metropolis branch. I bank locally, I want to easily speak to someone at my local branch! Why would this not be possible?

  Response from the owner

  Mr. Davis: Thank you for reaching out. We channel all of our call volume through our Call Center, in order to best serve our members. Specific employees may not be available when you're requesting to speak with them. If needed, a call center representative can redirect your call after dialing 800-449-7301 or 618-457-3595.