Silver State Schools Credit Union S Rainbow Blvd, Las Vegas

Silver State Schools Credit Union Reviews

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  Susan Harper
  1

  I had a very similar experience as other reviewers. I have a car loan and went into the Rainbow branch to cash a check from a very reputable law firm. The manager said I could not cash the check because I had not used my account there often enough. My paychecks go into another bank and I was never told they would not be able to cash a check at good old silver state. The Rainbow manage is awful. no wonder they have had to close 3 branches. They have bad customer service and a horrible website. Bad manager at Rainbow. Get rid of her.

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  Nancy
  2

  I have been with the credit union for approximately 30 years. Recently, I have noticed a decline in customer service. Last time I was in the credit union on Rainbow, some of the tellers were laughing and appeared to be making fun of customers. Today, the employee that assisted me was inattentive. This was never the case in the past.

  Response from the owner

  Hi Nancy, thank you for taking the time to write a review. I am sorry that you did not receive the excellent level of service on your most recent visit as it is our mission to provide Excellent Member Service to all our members. I will share your review with our branch management team so we can ensure going forward, you and all our members receive the Gold Standard of member service. We do appreciate the feedback received. Thank you. - AC

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  ANGEL OLIVARES
  1

  I recently tried to transfer money to another account via the popmoney service offered by the credit union. I attempted to use it. it has been seven days and the money has not yet been received by the other party. The other party is registered to receive money on popmoney. Unbeknownst to me the credit union will send a text to the recipient and they must log on to the popmoney website to complete an entire profile. takes over an hour to complete because of the complications they make to enroll. I prefer to use Zelle with all other lenders as your money will be transferred to the other account within 30 minutes. The credit union said that if after 10 days it has not been cashed by the other party I will get my funds back.

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  Jeff Chilton (StockWolf)
  1

  Have a family account with them for many years. Go in to cash a check and was told by the clerk i was a NON Member. Then proceeded to tell me how they dont help NON Members and yes get this.. People of my race. I immediately asked for the manager. What did she tell me. The SAME EXACT THING!

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  Ami McKinney
  5

  I have been a member of SSSCU for almost 11 years now and never had a problem. Everyone at this branch is friendly and works hard. I even got my husband an account here because their monthly fees are less than Bank of America, Chase, etc. The only thing I do not like about this location is you cannot make a left turn out so you can either go down to the light or the turn before the light and make a U-Turn. Other than that no problems.

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  Rhonda Hylton
  5

  I have to acknowledge Cheryl the manager who responded immediately to my concerns more specifically my Overdraft protection benefit. She was very professional, listened, researched, and provided guidance with empathy, then assisted me in getting my account by on track. I can’t thank you enough for being so kind and understanding.

  Response from the owner

  Hi Rhonda, I am glad that we were able to assist you and address your concerns. Thank you for your membership!

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  Nicolas M Kuznetsov
  1

  Worth one ever I deal with So I came in October 29 and open my family account, same day I request my debit card. I was planning to move my Bussines with this financial institutions, guess what, I change my mind, today November 13 and I still don’t have my debit card, crazy, I never wait that long, but they did charge me already fee for statement( from October 29 till October 31, are you freaking seriously?????) .... Please think twice before you will move your money and Bussines here

  Response from the owner

  Hi Nicolas! Thank you for your review. I am sorry to hear you've had a negative experience and we would like the opportunity to fix it! Please send your contact information (phone and/or email), and best time to contact you to our support email: support at silverstatecu dot com so we can get more information. Thank you!

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  Stephanie Romero
  3

  Great customer service! Hands down to that. When it comes to location and ATM's it is the worst experience with any bank I've had. The last three days, their ONE outdoor ATM has been "temporarily unavailable" and it's inconvenient for those that have a 9-5 job.

  Response from the owner

  Hello, we have been experiencing downtime with some of our ATMs and are working diligently to bring them back online. We do apologize for the inconvenience this may cause. We are part of the Co-Op network, which gives you access to surcharge free ATMs not just locally, but anywhere in the world. To locate the nearest Co-Op ATM, you can visit our locations page or visit the Co-Op ATM locator page directly at this link: https://co-opcreditunions.org/locator/?ref=co-opatm.org&sc=1

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  carol ballinger
  3

  Trying to find this SSSCU location wasn’t easy...thanks to the “next to Carl’s Jr.” In the official directions, I was able to find it. Whew! Only one customer inside when I got there...the lady who was behind the bullet-proof glass seemed nice enough. Several days earlier I’d phoned to see if I could pay my mortgage w/SSSCU with a credit card (my rewards WellsFargo card would have given me $12.00 back ea. month), I was assured it was okay to do...however, it turns out: only a debit card will be accepted [perhaps the word ‘card’ caused the confusion?] the CU would accept my CREDIT card, but use it as a Cash Advance, thereby incurring a $15.00 fee from WellsFargo. When I told my story to the lady behind the glass, she had the typical customer service not-my-problem-blank-stare. When I said, “you should have a button activate flashing sign at your window that says: “S o r r y”. She seemed a bit indignant that I should be so bold as to deserve a quick “sorry about that”. At last (with the other ladies behind the glass listening) she said that all she could do is apologize for the person who gave me the wrong info.....now, really....was that SO difficult? Glad I can pay my mortgage via the website.

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  melinda carman
  1

  Spoke to a lady named Karen In credit services told her lost my job due to covid-19 and starting a new one on the 19th I told her I make a double payment when I got my first check from my new job she didn't care she wanted the payment. And hung up on me RUDE

  Response from the owner

  Hi Melinda, I'm sorry this happened to you. Unfortunately Google does not have a method for us to discuss this matter privately. If you would like to speak to a manager to discuss your experience, please call us at 702.733-8820 ext. 8030 and request to speak with Lucia, Credit Resolutions Manager. Thank you.