Service First Mortgage W Parmer Ln, Austin

Service First Mortgage Reviews

• G

  Geoffrey P
  5

  Jason and his team were professional and helpful at every step. We are first time home buyer’s with new construction using a VA loan. Jason was able to get us approved for the loan we needed, offered credit improvement advice, and left us with money in our pocket after closing. He handled most of everything for us so we were able to be pretty hands-off all the way up to the closing date. I could text him directly with questions and he always called me to get time sensitive problems solved quickly. We felt very lucky that he was in control of the process and definitely recommend him and his team to anyone looking for a house.

• A

  April Sandoval
  5

  After our first lender left us disappointed and hopeless, I'm glad our homebuilder referred us to Service First. With the Austin-area housing market skyrocketing, Jason Moreland and his team understood that we couldn't afford to not buy now. They really took care of us to make sure that we closed within 6 weeks of applying with them. Our initial call with Jason was while he was on his family vacation! Travis Arp and Jenny Parman kept constant communication with us and were very knowledgeable and responsive with our questions. Excellent custom service from start to finish!

• B

  Brenda Warrick
  5

  We recently closed on our new home construction loan at Service First Mortgage with Jason Moreland as our senior loan officer. The name of the company is appropriately named - the service we received from Jason was outstanding, prompt, educated and enjoyable. It's stressful enough building a new home, but the loan process was a breeze, and the terms were very competitive! Highly recommended!

• D

  Deddra Clark
  5

  This was our first time working with Service First Mortgage and our experience was positive. The loan process was quick and easy. We had a loan assistant with us every step of the way. Jason Moreland and his team got us an awesome rate. I highly recommend Service First Mortgage.

• L

  Leanne Barley
  5

  Nash and his entire team at Service First worked tirelessly to get us an amazing USDA loan with an incredible interest rate! We had many factors working against us. My husband is self employed, our credit scores are at the lowest end of the scale possible to qualify and we are first time home buyers. We were grateful for their knowledge, patience and persistence to get us our best possible outcome. Thank you to Service First for making the purchase of our dream home possible!

• J

  Jeffrey Parker
  1

  I made the mistake of using them to refinance after a bad experience when buying my house originally. I thought it would be quick and easy. Unfortunately they lied about not needing my wife's signature which caused the closing to be delayed. Then they were trying to find a solution to my wife being out of town, which took a week with no communication from service first about what is going on. I am not even sure, since the problem was created by them, my wife's signature was not legally required, and the solution that they came up with was one that should have taken no more than 5 minutes, use an online notary. Then they had incorrect paperwork at closing and had to do a correction. And I just found out that something else is wrong, almost a week after closing and they need to do another correction with information that they never asked me for. Bottom line, if I went with a different company I would have completed it quite a bit faster, with less hassle and probably could have gotten a better rate.

• A

  Aerica Carter
  5

  My husband and I are first time home buyers and we are so happy to have worked with Jason, Tom, Bridget and the rest of the Service First Mortgage team. They were all so helpful in explaining the home buying process and were understanding when we had questions. They kept us in the loop during the entire process and updated us very quickly whenever they had news about our account. I highly recommend working with Service First Mortgage if you want quality customer service, quick feedback on your account and friendly, understanding people to work with. Thank you again. We LOVE our new house and are excited to start a new chapter of our lives.

• M

  Mauro Vitullo
  5

  Nash Wisdom and his team have been helping my family and I purchase homes since 2016. They are the most professional lenders I have ever worked with and I always feel that they are taking care of us first, hence the name of the company. As always, a huge shout out to Nash and the Service First Mortgage team!

• D

  David Jones
  5

  Our home buying experience was incredible, from beginning to end. The builders, Pacesetter staff Susan Willeford, ServiceFirst Mortgage staff Thomas Fisher, Jason Moreland, and Jenny Parman, have all made this process so much easier, always kept us informed, answered all our questions and took care of any issue we may have encountered and made us feel very comfortable. Watching our new home go from financing to lot clearing to final loan and title paperwork, was an incredible experience.

• C

  Cory
  5

  My wife and I worked with David Neely who went above and beyond what we were expecting. David worked with us for nearly a year and guided us through cleaning up some old credit issues in order to help us qualify for a mortgage. There was one minor issue with communication that was resolved quickly and professionally. I wouldn’t hesitate recommending David and the rest of the Service First Mortgage team in Austin to a friend looking to buy a house.