Service Credit Union Veterans Sq, Laconia

Service Credit Union Reviews

• G

  Gayle Harris
  1

  Worst banking experience I have ever had. Only 3 months ago I opened a checking with overdraft protection (to catch any Bill's that may have "crossed in the mail"). The overdraft didn't kick in and I wound up with a late mortgage payment, I went to the branch and was told it was my fault and that's not how their overdraft protection works. As if today I will NEVER do business here again, I immediately closed my accounts and took my business elsewhere. Very disappointed in every aspect. My credit score went down over 50 points and I was refused a refi for my house because of this and you appreciate my time and hope you get another chance? This is insulting beyond words ..

  Response from the owner

  Hi Gayle, we appreciate the time you took to leave us feedback. We sincerely apologize for the frustration you experienced. Member happiness is important to us and we hope you will give us another chance in the future.

• J

  Jonathan Joy-Pagliarulo
  5

  Excellent service. Refunded 4 fees over a 1 week period, which I was charged unexpectedly for issues that I was unaware would result in a fee. $95 total. 24 arm in Laconia did not accept deposits today for some reason related to maintenance, according to the call center. The rep sent me 45 minutes away to Manchester to make my late night deposit, all the white there is one 7 miles from me in the next town which the rep was unaware of because she made her search criteria too narrow.

  Response from the owner

  Hello Jonathan, We appreciate the time you took to give us 5-stars! We are glad you were able to receive a refund, and apologize that you were given instructions to drive to an inconvenient location. We look forward to serving you again.

• B

  Bruce Paul
  4

  Been with SCU for few yrs now and haven’t had any issues they are better then most other banks with there hidden fees scu has none an that is what’s great about them thank you yer services

  Response from the owner

  Bruce, thanks so much for taking the time to share your positive experience! We are happy to read that our team has been able to provide exceptional service for you. We truly value your recommendation, and are confident we can continue to provide excellent service in the future. Happy New Year!

• J

  Jeff Beane
  3

  I have been banking with SFCU for two years for my personal and business, the people are friendly and professional. The online banking portal has it ocassional glitch here and there, only disappointment is their call center, anything service related expect and plan for hours of waiting on hold.

  Response from the owner

  Thank you for your feedback, Jeff! We appreciate having you as a member. Our contact center has been unusually busy due to COVID-19, and we apologize for any long waits you may have had.