Service 1 Federal Credit Union E Sherman Blvd, Norton Shores

Service 1 Federal Credit Union Reviews

• T

  Trevor Hall
  1

  I work all day and can’t ever get their before close, so I use my phone but now I can’t even do that because I can no longer call after 5. They’re useless

  Response from the owner

  Thank you for your candid review, Trevor. We regret that your experience has been less than outstanding. Your feedback will be taken into consideration for any future modifications to branch hours. For your convenience, two of our Muskegon (MI) branches offer Saturday hours and ATMs are available at all branches 24/7. In addition, we're always open online in It'sMe247 Online Banking or the Service 1 FCU mobile app, where you can contact our team, deposit checks, make transfers, pay bills, apply for a loan, and more! Thank you again for your input and we look forward to serving you.

• S

  Sheena Faith
  5

  The lady's always greet when I walk in the door and they do a great job

  Response from the owner

  Thank you for the top-notch review and kind words, Sheena. The feeling is mutual—we enjoy serving you and look forward to seeing you soon. Thank you for your membership!

• L

  Louis Paxton
  4

  Usually very helpful..drive thru reception sometimes "spotty", perhaps they are stressed or overworked. I have heard same from neighbors and friends.overall, no complaints!

  Response from the owner

  We value your feedback, Louis, and we want you to know we hear you. As have many small businesses, we've made some modifications for a safer, low-touchpoint experience with an emphasis on electronic services. We continue to make service adjustments in response to member needs, and we're currently working on a model for better flow in the drive-up lanes. We appreciate your patience as we fine tune the details with the goal of serving you better! We look forward to your next visit...happy holidays!

• J

  Janice Westerhof
  5

  Been part of Shaw Box CU for years and now part of Service 1 - it has always been a great experience.

  Response from the owner

  Thanks for rating us five stars, Janice, and thank you for the shoutout! We grateful that you're a part of the Service 1 FCU family and we pledge to continue providing exceptional service and the best rates in town. We appreciate you!

• K

  Kameryn McClain-Honorable
  2

  At first I thought I was getting pretty good service, however after this last phone call I'm sure these guys don't care about you. I made a bad mistake with choosing a vehicle and was looking to refinance a newer, better, pristine vehicle. Make sure you know what you're doing because these guys don't offer any type of support. Now I'm stuck with a crappy vehicle and no way to refinance (through these "lenders") but according to them that translates to my fault. Choose a different place to finance anything unless you have no where else to turn. Customer service is lacking greatly. Payment options are terrible. This is coming from a guy who just needed a little help and guidance and stepped into the wrong place for help.

  Response from the owner

  Thank you for your candid remarks, Kameryn. Our goal is to provide financial solutions and guidance for a variety of situations, and we regret that the options you were presented didn't meet your needs for the vehicle. Loan and refinancing decisions are made with a commitment and accountability to our entire membership. Thanks again for your feedback. We hope to be able to serve you again soon!

• j

  jaylon mac
  1

  Really rude service pretty much every time i call for help with something about my account this lady name Jamie always answer the phone and treat me like s*it . i called today on 10/17/2018 at 10:00 Am the way i see it if you use them as your Credit Union they should always treat you with respect this credit union opened at 9:00 Am so ain't know way in hell she should start her day with an attitude. maybe next time i'll be rude with her like she's rude with me.

  Response from the owner

  Thank you for your candid remarks, Jaylon. We regret that your experience was anything less than outstanding, and we appreciate feedback like yours that helps us identify areas of improvement. And while we do not have a "Jamie" currently employed at Service 1 FCU, we agree that rude treatment is never acceptable. We hope you'll return and give us a chance to right the situation. We value your membership! We wish you a great day!

• W

  Wanda Gilbert
  4

  ATM is outside. Convenient for cold and snow weather. My brother said he is happy with it. I have been with a bank for over 25 years.

  Response from the owner

  Thank you for your review and feedback, Wanda. Our goal is to provide the most convenient and economical banking solutions possible, and we're glad the ATM location checks that box for you. We appreciate your membership and look forward to serving you again soon. Happy holidays!

• D

  Debra Malenfant
  5

  Very nice and friendly people. They are very helpful and understanding when you ask questions. I'm new to all this banking within the last year and they have been very patient with me.

  Response from the owner

  Thank you for sharing your experience, Debra. We pride ourselves on providing financial guidance and the very best member service, and we're glad we could help you. We look forward to serving you again soon!

• J

  Jenn E
  4

  Been with this institution for years, while there are some things that could be improved on it is generally a great place to bank.

  Response from the owner

  Thank you for your feedback, Jenn! We appreciate your time in sharing your thoughts. So that we can improve future experiences, feel free to reach out to our call center at (800) 879.9697 and let us know how we can serve you better. Our ears are always open! We look forward to hearing from you soon. Have a great summer!

• J

  Jodie Spoelman
  1

  Customer Sevice is sorely lacking at this branch, seems anything you want to do is a hassle from withdrawing funds to fundamental banking issues

  Response from the owner

  We regret that you had an experience that left you feeling disappointed in our service, Jodie. We strive to make you and all members feel welcome and valued. We hope you'll give us the chance to make it right when you stop into either Muskegon branch. We look forward to providing you outstanding service soon!