Sentinel Federal Credit Union Mule Deer Trl, Box Elder

Sentinel Federal Credit Union Reviews

• H

  HANNAH WATLAND
  1

  Worst bank ever. Fees on top of fees and they don't care about the customer. They are just as money hungry as a big bank. Don't fall for the "credit union" part of the name. I've lost so much money in overdraft fees due to the bank app messing up or just negligence. Save yourself the money and trouble. They will also frequently claim they "tried to call you" to fix a mobile deposit issue even though you have no missed calls or voicemails. Worst. Bank. Ever.

  Response from the owner

  We are sorry to hear about your experience. Thank you for bringing it to our attention. We would love the opportunity to discuss this further so we can resolve the matter with you. We value your continued membership! Please give us a call at your convenience.

• A

  Anthony Tech
  5

  This Credit Union is awesome! They know me by name, not by number. I can get my banking done quickly without having to waste time filling out slips of papers (deposit, etc.). I encourage everyone I know that is looking for a bank or credit union to go to Sentinel. They take care of me and my family. They are like family to me. I cannot praise them enough.

  Response from the owner

  It's always nice to hear from happy members, Anthony. We appreciate your membership. Thank you for the 5 stars and nice review! We look forward to serving you for many years to come. - Catherine

• J

  Jeremy Beckman
  1

  Very low quality, especially considering this is a credit union not a bank. They really have no interest in their members, only their employees and their "policies" no matter how little they make sense. If you join, be prepared for the random pull of your credit every once and a while (and it's a hard pull not a soft pull) I had a $50 line of credit that they were firm that they needed a hard pull to keep open periodically (and even told me every bank does this,which, no, that would only be sentinel, that's why the soft pull was invented.....). Even though I hadn't use the line since 2000. The irony of this policy is it degrades both the credit quality of their members, and hence their own loan portfolio. I did not sign up for sentinel, a credit union I was with merged with them, and boy the difference is shocking how poorly sentinel cares about their members. If you are the black hills area, bhfcu is a much better option. If you are Air Force, check out air academy federal credit union or ent federal credit union. They listen to their members, work for their members, and have a much better experience.

  Response from the owner

  Thank you for bringing this to our attention, Jeremy. We’d like to take a deeper look at your experience. Please email us at [email protected] with any further details you’d like to share, and the best time for a representative to reach you. We’ll make sure this gets reviewed. – Catherine

• K

  Kathy Minney
  5

  I love the branch on Radar Hill Rd. I like the experience of the people know who I am. It's the small town bank feeling. I hope you aren't thinking about closing it. I live in Box Elder and enjoy the fact that I don't have thho go into Rapid City to do my banking when I need to. It's a great place to bank and I have been with them since they merged with Telco.

  Response from the owner

  Thank you for the 5-star review, Kathy! We appreciate the feedback!

• D

  Deb Harned
  5

  We have always had great service at Sentinal Federal Credit Union in Box Elder, the staff are friendly and polite! Trudi has always been there for us, for all our financial needs! We can't thank her enough for all she has done for us in the past and the present!! Thank you Trudi Paulsen!!!!!

  Response from the owner

  Thank you for the 5-star review, Deb! We appreciate the kudos!

• R

  Rob Erickson
  5

  Absolutely love this place. It's not busy. Staff is very friendly. Very relaxed atmosphere. Will diffently stay banking with Sentinel.

  Response from the owner

  Thank you for the 5-star review, Rob! We appreciate the feedback!