Sentinel Federal Credit Union Triple Crown Dr, Rapid City

Sentinel Federal Credit Union Reviews

• H

  HANNAH WATLAND
  1

  Worst bank ever. Fees on top of fees and they don't care about the customer. They are just as money hungry as a big bank. Don't fall for the "credit union" part of the name. I've lost so much money in overdraft fees due to the bank app messing up or just negligence. Save yourself the money and trouble. They will also frequently claim they "tried to call you" to fix a mobile deposit issue even though you have no missed calls or voicemails. Worst. Bank. Ever.

• K

  Kimberly Reagan
  5

  Our last experience in purchasing our camper has been nothing short of outstanding! Heather Snyder was very pleasant, walked us through the financing process and ensured we were comfortable with our new obligation. We would strongly recommend Heather for anyone looking to open new accounts or financing. Thank you, Heather. We bid you well wishes and hope to see you again! -Kevin and Kim Reagan

  Response from the owner

  Thank you for taking the time to give us 5 stars, Kimberly! We are so glad you had chose Sentinel FCU for your camper loan. Enjoy your adventures!

• S

  Sharen fitzhugh
  5

  Can't say enough good things about our experience. We are from Oregon and were having problems withdrawing money from our bank account at Umpqua Bank in Oregon. The two girls who helped us took care of everything. We were able to get a cash advance. Again thank you so much.

  Response from the owner

  Thank you for the 5-star rating, Sharen! We wish you fun adventures and are so glad you stopped in to Sentinel FCU!

• L

  Luz Flockhart
  5

  I absolutely love SFCU. Not only is the process of banking with them easy and available, but the people are just the best. I've used all branches here in Rapid City and Box Elder and everyone has always been kind to me. Never once in my 5 years banking with them have I had any issues.

  Response from the owner

  Thank you for the 5-star review, Luz! We appreciate the feedback!

• K

  Katrina houska
  5

  I’ve been banking through these guys since they were telco and they treat me with respect when I stop in they answer any questions I have via phone or email or in person. They have never screwed me over like some banks have definitely an amazing place to bank at.

  Response from the owner

  Thank you for your 5-star review, Katrina! We appreciate the kudos.

• R

  Rhonda Wright
  5

  My husband and I have been members for many years and have always found the people at the Triple Crown Dr. branch very helpful, friendly and professional.

  Response from the owner

  Thank you for the 5-star review, Rhonda! We appreciate the shout out.

• T

  Theoren Chase
  1

  Closed early on Saturday, can't call on Saturdays, closes before anyone who works a real job can get there, horrible online app, low limits on transfers out of the bank. Oh yeah, this is a great place to keep money.

  Response from the owner

  Thank you for bringing this to our attention, Theoren. We’d like to take a deeper look at your experience. Please email us at [email protected] with any further details you’d like to share, and the best time for a representative to reach you. We’ll make sure this gets reviewed.

• L

  Lorene Bissenden
  5

  I am always pleased by the service from the tellers that I receive when I drive the long way out from my westside home to my banking facility at SFCU...keep up the good hospitality & service!

  Response from the owner

  Thank you for the kudos and 5-star review, Lorene! We appreciate the feedback.

• S

  SD Red Hats
  5

  Friendly staff and easy to work with.

  Response from the owner

  Thank you for the 5-star rating. We appreciate your kudos!