Seacoast Bank US, Mt Dora

Seacoast Bank Reviews

• J

  Jacob Thompson
  1

  Employees make it impossible to get anything accomplished and make up new rules every visit. Everyone about this bank is a problem now that they have lost the only good teller. Do yourself a favor and withdraw your money and take your business someplace else because they don't care and are not willing to help!

  Response from the owner

  Thank you for taking the time to provide your feedback. We have standard policies in place to validate and protect our customers and their accounts. We are sorry to hear about the challenges you experienced and would welcome the opportunity to learn more about your experience. Please send your contact information to [email protected] so we can contact you to discuss your experience in more detail.

• C

  Chris Boyette
  2

  I am very upset with this bank .I had a fraud purchase and they closed my account's debit card. I pay all my bills by this debit card, When I ask them to get me new card I was told to expedite a new card I would have to pay 75.00 to do that or I can wait 2 to 3 weeks for them to send a new one. In the mean time all my bills are coming due. If Fairwinds credit Union can make me a new card at their office .Why can't a full service Bank do the same. I have been a customer at this bank since it was built and was First Green Bank. What happened to home town banking?

  Response from the owner

  Hi Chris We understand your concern. We’ve contacted the branch and they would be happy to meet with you to personally assist you with utilizing one of the alternate solutions we have for bill payment. You can visit the branch at your convenience or set up an appointment to meet with an associate. https://app.hubspot.com/meetings/mountdora

• D

  Dalilah Lotze
  1

  I never leave bad reviews for any place, I usually try to understand that businesses do have their off days. But, on April 6th my card was scanned and used, when I noticed my bank was closed but I called the next day and was told they would cancel the card and send me a new one asap. Its now the 23rd and nothing has been done. I went in this morning to deposit money as well as follow up with the card situation. The woman "helping" me to was totally careless to the situation but I was then informed I would have to sit there, wait and fill out paperwork(I work two jobs, would have come in sooner if I had time). I asked why I wasnt told on the phone two weeks ago and again, carelessly "oh, well you should have been told". Will be looking for a new bank, dont feel comfortable banking with people who don't seem to care about something as serious as fraud.

  Response from the owner

  Dalliah, thanks so much for your feedback. We apologize that you did not have a good experience at First GREEN Bank. We are always working to improve as a bank and value your feedback. We would love to hear more about your experience so that we can make sure this doesn’t happen again. Darla Leonard, our Branch Manager in Mt Dora, will be contacting you shortly to resolve this.

• R

  Robert Bonesio
  1

  WILL NEVER recommend this Bank. They give us five poor excuses on why we were getting charged for a check fee of $40 and each each excuse they had to go back and find another one. When our account had plenty of money in our account to cover a check For the date of Oct. 10/13/2017. Then I asked them for a refund. No refund. So soon as my all my transaction finish clearing. The account will be closed out.

  Response from the owner

  Thanks so much for your feedback. We apologize that you did not have a good experience at First GREEN Bank. We are always working to improve as a bank and value your feedback. We would love to hear more about your experience so that we can make sure this doesn’t happen again. Please send us an email at [email protected] so we can personally reach out to you and take steps to resolve this issue. It is truly our mission: To Do the Right Thing for: OUR PLANET, OUR PEOPLE, OUR COMMUNITY and OUR SHAREHOLDERS.

• J

  John Matusik
  5

  Extremely courteous staff, have been banking here since they opened. I have my personal and business accounts here have always been greeted happily and they have been a pleasure to work with from tellers to upper Management. I would recommend then to all my friends and family.

  Response from the owner

  Thanks so much for your 5 star rating!

• C

  Courtney Robbins
  4

  Great bank. Beautiful location. Very nice and helpful staff. But why in the world are you only open for 3 hours on Saturday??? What's the point even?? Either close it for the whole day or stay open till at least 2. I got my paycheck on Saturday after 12, and since you guys are so inconveniently closed on a Saturday, I was forced to put it into the ATM and I'm still waiting to be able to use MY money.

  Response from the owner

  Thank you for taking the time to give us your feedback. We are very sorry to hear you did not have a good experience with us. We are always working to improve our practices and learn from any mistakes. We would love to hear more about your experience. Please give Brooke Rodriguez, our Retail Branch Administrator, a call at (352) 483-9701 to discuss these concerns. It is truly our mission: To Do the Right Thing for: OUR PLANET, OUR PEOPLE, OUR COMMUNITY and OUR SHAREHOLDERS

• R

  Rachel S
  5

  I've been banking with first green (now Seacoast) bank for two years now. Bank tellers are usually friendly and helpful, the bank itself is clean inside, I like how they sit out snacks too!

  Response from the owner

  Woo hoo! Thanks so much for the 5 star review. We appreciate you and value your business.

• M

  Mike Dickerson
  1

  Employees try hard. Management is WAY above the worker class though.. Too bad.. At least they mandate courteousness to the peons. Lost a lot of respect for First Green in the past few days. Best term I can come up with .? "Smarmy" Go elsewhere.. I did..

  Response from the owner

  Thanks so much for your feedback. We are sorry to hear that you’ve had a bad experience with First GREEN Bank. We have an open door policy and encourage employees and customers to voice their ideas, concerns, and ask questions. Please give Robbie Gossett a call (352-483-9927) to discuss these concerns so that we resolve this issue. It is truly our mission: To Do the Right Thing for: OUR PLANET, OUR PEOPLE, OUR COMMUNITY and OUR SHAREHOLDERS.

• E

  E Z
  5

  A very unique bank, actually fun to bring the kids to-they have Koi ponds. Nice and helpful staff.

  Response from the owner

  Thanks so much for your 5 star rating!

• l

  life is great
  1

  If i could leave no star's i would. They tried to charge me 54.00 dollers to cash a check drawn off there bank. Stay away.