Scott Credit Union S State Rte, Edwardsville

Scott Credit Union Reviews

• B

  Blake Richards
  1

  I would absolutely give this company a zero star rating if that is possible, I have used Scott credit union for over a year and received several loans and a line of credit through them. Mostly things were good except for at the beginning of this month I tried to deposit a check for my rent and credit card payments. Scott credit union automatically put a seven day hold on my check which is now on day 11. They have caused me to be late on my rent by almost 2 weeks causing over $100 in fines that they will not reimburse. Likewise, I have now missed two credit card payments and I’m about to mess an insurance payment due to the incompetence and lack of accountability with this company. I would avoid them and any branch of this company at all costs. I emailed customer service days ago with no response as well as called the store branches and the customer service 800 line with no answer or call back whatsoever. If you make any decisions that will help your future make that decision not using Scott credit union for anything whatsoever. This company has done me extremely wrong, messed up my credit that is now unfixable for the next couple years and ignored me through the process. I hope that everyone that reads this stays far away from this company and reconsiders any choice for loans or line of credit or anything related to that matter and take it to a different company that will treat you with respect and actually let you use your hard earned money instead of putting it on hold for almost 2 weeks and I am yet to receive my money that I already had from another account.

  Response from the owner

  Hello Blake, we apologize for the frustration you are experiencing. We would like to have somebody contact you to see how we might be able to help. Can you send your preferred contact information to [email protected] please?

• E

  E Bazz
  1

  If you get a car loan you better have an awesome insurance agent. They called my insurance company 3 times in one morning asking for the same information and then still told me they never received proof of insurance and then charged my account an additional 90.00 a month for their insurance. This happened every year for 3 years until I paid off my car early just to be done with them. 2nd issue was my fault, got behind 1 month. Not multiple months but 1 month. Had the money alter on in my savings account and was trying to get caught back up and tried to transfer it over but they blocked my account and I wasn't able to make a payment until I called in.......what place blocks you from making a payment on your loan? Worse credit union I ever dealt with for car loans. Would recommend literally anywhere else.

  Response from the owner

  Hello E, we’re sorry you had a poor experience with your auto loan at Scott Credit Union. We will share your feedback with the appropriate management. If you would like a manager to contact you to discuss this further, please send us the best way to reach you to [email protected].

• C

  Christine Hobbs
  5

  Always 5 star service from any location! I personally worked with Brett R. from the Edwardsville location and Tianna C. from the Fairview location and they both have been incredible throughout my entire car purchasing process recently. Friendly service. Quick response times. Personable. Professional. My entire family banks with Scott Credit Union and we absolutely love it. Thank you all for amazing service for my family and me!

  Response from the owner

  Thank you for the kind words and the nice rating Christine!

• D

  Dominique Marotta
  1

  I really wish I didn’t get my car loan with this company. Not at all easy to auto pay online or easy to pay at all. Late fees left and right. Interest is ridiculous. Once this loan is paid off. I will never return again.

  Response from the owner

  Hello Dominique. We would like to apologize for the frustration you are experiencing. If you could send your preferred contact info to [email protected], we can have a member of management contact you to see if there is some way we can help.

• S

  Sara Bonham
  3

  Love Scott credit union and I have always received great customer service. But like a lot of the other reviews say it is very annoying to be on the phone for 20 minutes talking to machines and then being put on hold. I had a question that could have been answered in two seconds, but after waiting 20 minutes I had to hang up so I could get back to work. I hope you guys can fix this issue! Communicating with customers is key!

• C

  Christine Hall
  1

  So disappointed in Scott Credit Union. In January (2+ months ago) I received a statement that my account balance was now $0 because of no account activity and my money had been sent to The State of Illinois Unclaimed Property. I received no warning of this from Scott Credit Union. I've tried talking to SCU 3 times to get help finding my funds and they have no way of helping me saying it's all left to the State of Illinois, which we all know is a HUGE inconvenience. I'm still trying to find my money and have had no luck. How ridiculous that I have to go through this just because I had a savings account that I planned to just not touch.

  Response from the owner

  Hi Christine. We would like to help you with this situation. Please send us the best way to reach you to [email protected].

• J

  James Shaw Shaw
  1

  My car got repo you wouldn't except a payment from my girlfriend because. She's not on the loan but some how you called her daughter at college and made her have a seizure because she thought her mother was in the hospital because of her heart problems her daughter and my girlfriend have nothing to do with this but now she calling a lawyer

• M

  Mybiz
  5

  A great place to bank. We have had several auto loans through Scott Credit Union, no problems.

• J

  Janis Avants
  5

  I love Scott, I've been a member for more than 30 years and I especially like their branch on 157. Everyone is so nice there. Great service always. 😊

• H

  Heather Cushing
  2

  The lowest car loans, but the worst customer service. It's nothing to wait over 20 minutes to speak with ANYONE on the phone.

  Response from the owner

  Our apologies for the long wait you experienced calling our Member Contact Center. We have been experiencing longer than expected wait times and are working to correct the issue. We would like to mention that we do offer a call back feature that will hold your place and automatically call you back when your spot comes up. While we understand that it doesn’t fix the issue it will save you from having to stay on the phone waiting the entire time.