SchoolsFirst Federal Credit Union - San Bernardino E 40th St, San Bernardino

SchoolsFirst Federal Credit Union - San Bernardino Reviews

• B

  Bettie C
  5

  I don't recall the gentleman's name but I went in for a car loan. My credit was not so great but I was working on it. He was able to get me approved and helped me with a list of cars and dealerships that work with schools first, which was extremely helpful. Every time I go in I always get great service and friendly staff.

• J

  Jeremy Hernandez
  5

  Stacy, Nikki and Raquel are the absolute best! They go above and beyond for their customers and really care about doing a great job. Which is rare these days. The San Bernardino branch is a shining example for Schools First as a credit union. Fantastic work ladies and Schools First!!

  Response from the owner

  Jeremy, thanks for such a glowing recommendation! We’re beyond honored to serve you at our San Bernardino branch and we're thankful for your loyal Membership. We’ll make sure Stacy, Nikki and Raquel receive your kind words!

• D

  Delma Hermosillo (Nutrition Services)
  5

  100 % Professional, 100% help full, never been denied a loan. I'm 100% happy. Would never go anywhere else.

  Response from the owner

  Delma, we appreciate you for taking the time to rate us and for leaving an awesome review. We are happy to hear that your satisfaction is 100% and are grateful for your Membership.

• J

  Jaid A
  5

  Came to refinance my auto loan . Ive been denied so many times but some how school first approved me . I’m grateful for them lowering my apr 25% to 12.5% percent that’s huge . Everything was done that exact morning couldn’t have done it with out Cynthia your the best . Also great customer service. The energy there is unbelievable they make you feel comfortable.

  Response from the owner

  Jaid, congrats on your new auto loan! It is so great to hear Cynthia was able to make the process quick and easy. Thank you for your kind words. We look forward to serving you again soon!

• m

  miguel Lopez
  1

  Horrible service. A guy named pedro attended me today.. Made me wait in line for about 5 minutes. Kept looking at me. Wouldn't even try to get my attention or wave me down to let me know he was available. Finally I walked up to his window to ask him if he was available to attend me. He said yes... all I needed was a new card. Made me wait about 15 to 20 minutes to get a new one. If he has personal problems at home he shouldn't bring the to his job. Will definitely tell people to avoid this bank. I'd rather go out of my way to rancho Cucamonga just for there service.

  Response from the owner

  Miguel, our sincerest apologies for this experience. This is not the level of service we strive to provide. Our branch supervisor, Shelly H. will be contacting you or you can call us at 800.462.8328 and ask to speak to Shelly H. We look forward to hearing from you.

• L

  Lawrence Smith
  2

  I went there because its a shared branch atm.the atm is owned by them,but if you use a get money and go ask if they can change for large bills they you have to be a member keep in mind this from their own atm in less than 2 minutes with recite. This very unprofessional way of doing business

• N

  Noemi Revuelta
  1

  Came to cash my check from social services a trusted place and did not do it. That they had to put it on hold this is ridiculous I rather go all the way to chino hills or my other credit union than come back here I left so mad this people need to have more training or knowledge

  Response from the owner

  Noemi, our sincerest apologies for this experience. This is not the level of service we strive to provide and we would like the opportunity to speak with you to learn more. When you have a moment please call us at 800.462.8328 and ask to speak to Shelley H., the branch supervisor. We look forward to hearing from you.

• V

  Veronica Bibiano
  1

  I opened up a account at this bank recently It took 10 days to get debit card and pin in the mail I went to use the atm machine in store to deposit checks and atm machine took my card and did not give it back....my first ever transaction at this bank and now I am back to having no card. Security officer said this has happened a few times today. Time and gas wasted, luckily I have not closed my other bank account.

  Response from the owner

  Veronica, we are so sorry for your experience. This is not the first impression we want to make on our new Members and it is not the level of service you deserve. If you can stop into one of our branches, we will print you another card right away. Our Assistant Manager of the San Bernardino Branch, Josh F., has made several attempts to reach out to you about your experience. We would like to talk about how we can make this up to you. When you have a moment, please call 800.462.8328 and ask to speak to Josh F. Again, our sincere apologies for the frustration and inconvenience.

• M

  Melissa Paulson
  5

  I love everything about this bank. From the helpful staff in all departments, I haven’t had anything bad to say about SchoolsFirstFCU. You are the best.

  Response from the owner

  We love everything about our Members! Thank you for your review, Melissa. We look forward to serving you again, soon.

• P

  Pee Dee
  5

  refinanced my auto loan here real quickly on a Saturday morning. very friendly and great rates!

  Response from the owner

  Priscilla, thank you for taking the time to review us! We are so happy to hear you had an amazing auto refinance experience this past weekend and that you enjoy the benefits of lower rates as a Member. Our team will have such a huge smile on their face after hearing your kind words. Thank you for your Membership and we look forward to serving you more in the future.