Sandia Laboratory Federal Credit Union Ellison Rd, Albuquerque

Sandia Laboratory Federal Credit Union Reviews

• D

  Dominic Sedillo
  5

  It's a great location that has a good Staff. They're quick in the drive-thru and the lobby area. Also they have really helpful Loan Officers.

  Response from the owner

  Hi Dominic, Thank you for taking the time to leave a review. We appreciate you sharing your experience and will pass on your comments to our team.

• R

  Run Free (Siggy g)
  1

  It took me 3 weeks to get an account made and approved because they didn't ask for any specific information. They asked for a picture of the back of my driver's licence and that was it. I kept having to call and ask what was wrong and why it's taking so long and every time they'd only ask for one document at a time. The center was hacked and now I'm repeatedly getting spam calls claiming its then asking for bank info and my SSN. DO NOT GO THROUGH THESE PEOPLE UNLESS YOUR LOOKING FOR A HEADACHE. -update tried with them again and they deleted my brand new made profile in 3 days because I couldn't call back while working. 0 stars, terrible company and staff is always rude and unhelpful.

  Response from the owner

  Hello, Thank you for taking the time to leave a review. SLFCU strives to provide our members with the best service possible and to do things in a timely manner. Our VP of Branch Operations would like to hear more about your experience to address your concerns. If you would like to, please give us a call at 505.293.0500.

• J

  Johny Blaze
  1

  I have been with this bank for 15 years. It is by far the worst bank you can go to in New Mexico!!! I have to drive to a branch to pay my truck loan. They say I have options to pay. Liars! I then have to wait 20 plus minutes for then to verify who I am and I am even eligible to pay my own vehicle payment. I've been harassed by this company multiple times. And they just delete your reviews. On top of that they lie about everything. Do not bank here.

  Response from the owner

  Hi Johny, Thank you for taking the time to leave a review. SLFCU strives to provide our members with the best service possible and we have responded to your additional review on our Rio Rancho branch location. Our manager would be happy to discuss your experience next time you visit our branch.

• o

  onee fivee
  1

  This is by leaps and bounds the worst bank/credit union I have ever been at. The receptionists are very rude on the phone. They have repeatedly misplaced my paperwork, resulting in my account being frozen and are unwilling to help the problem at all. Darlene is particularly hard to work with. She is completely incompetent and unwilling to help. It's hard to imagine why she is still allowed to work there until you talk to other bankers. I would trust Bank of America over this institution, actually, I'd trust the Bank of Under My Bed or the drug dealers down the street over this credit union. Absolutely do not trust them with your money.

  Response from the owner

  We apologize for not responding in a timely manner. We’re now set up for review notifications, so member issues will be addressed going forward. SLFCU prides itself on its member service, so it is helpful for us to know if there is a problem with a representative.

• T

  Ty Roberts
  5

  I love this branch. Everyone is very polite and helpful. I even drive a little farther just to use this location!

• G

  Gary Lux
  1

  5 Stars for Personal banking; 1 Star for Small Business banking. Their "Bill Payer" system is AWFUL

  Response from the owner

  Thank you for your kind review of our personal banking products and services. We apologize for the system limitations related to the Business Online banking and bill payer services. I understand that someone has been in touch to provide assistance. Feel free to contact us any time you have questions.

• M

  Marilyn Benham
  3

  Its a nice bank. Friendly service.

• C

  Charlie Gove
  4

  I have yet to stand in long lines, the entire staff is friendly and the service is astounding!