Sandia Area Federal Credit Union Candelaria Rd, Albuquerque

Sandia Area Federal Credit Union Reviews

• X

  Xeno B
  1

  Advertising that they can help people during this pandemic but then you try and refinance a 2017 automobile and they say unemployment is not a source of income. I am not fired or laid off. I am furloughed. The bankers will not take into consideration. The banker did not even ask me if I had a down payment, I guess I didn't look like I had "the money". Well I specifically saved up to refinance but your bank will not be getting my money. Thanks for nothing.

• B

  Barbara Turley
  5

  I have done business with Sandia Area for years. I've always experienced excellent service. They are professional, knowledgeable and kind. Ivon Lopez Is definitely an asset to the Credit Union.

  Response from the owner

  Barbara, thank you for taking the time to leave us a 5-star review and your positive feedback. We appreciate you being a member of Sandia Area.

• A

  A S
  5

  You might have seen my review from a few days ago. The bank has since reached out to me and solved the situation. No complaints. Apparently not all possible avenues were considered. I have never had a problem here and I am glad they solved this one so quickly. Now if only they had a live person answering the phone. Haha.

  Response from the owner

  Joe, while we can't publicly discuss your account we'd like to speak with you privately. Please email your contact information to [email protected] so that we may help resolve this situation for you.

• A

  Amy Miller
  1

  After 60 days if you don't log in to your online account, your account gets shut off. The only way to get it back on is to call them. On top of that, if your online account gets shut off, it will also affect your autopay and your payments will not go through. They seem to have missed the reason for having auto payments in the first place....so that you don't have to log in. Additionally, we didn't know our May and June payments failed and were just notified today (July 3rd) and they act like its our fault their system sucks! The online system is super clunky. It always takes me FOREVER to find what I need to access online. It is not intuitive. Accessing your past statements is also difficult..it goes through a third party service that doesn't work very well (sometimes doesn't load at all). This credit union is not for those that rely on online services/mobile apps. Seems they are stuck in the past. Glad I only have my car payment through them.

  Response from the owner

  While we cannot publicly discuss your account, we would love to work with you directly. Please contact us at [email protected]

• E

  Elliott Duran
  5

  I have very good experience with customer service and I love the integrity of all the work stuff.

  Response from the owner

  Elliott, thank you for taking the time to leave your five-star rating. We appreciate you being a member of Sandia Area.

• B

  Beau Meche
  1

  They are not responsive. You will waste lots of time on hold and never get anything done. I regret financing my vehicle with this company and will never do business with them again.

  Response from the owner

  Beau, we are sorry to hear about your experience. While we cannot discuss your situation publicly, we would love to help out. Please send your contact information to [email protected] and we will have someone reach out to you.

• E

  Enrique Martinez
  5

  I would like to thank Crystal and Loida both are wonderful individuals. They go out of their way to make you feel comfortable during the Loan process, They are friendly and professional in the service they provide to their customers. Thank you , my wife and I appreciate you !!

  Response from the owner

  Enrique, we greatly appreciate you taking the time to leave us a 5-star review! Thank you for being a member.

• F

  Fattima Rezaei
  5

  I have very good experience with the customer service and I appreciate their help and service.

  Response from the owner

  Fattima, thank you for taking the time to leave your five-star review. We appreciate you being a member of Sandia Area.

• E

  Eric Lopez
  2

  I'm glad I'm not the only one with this experience it seems. Please read! I started out w/ a good experience here. I overdrafted my account in 2013 and BY ALL MEANS I ACCEPT RESPONSIBILITY FOR IT. (This is not a story about how I'm mad at this bank because of something I did, it's a cautionary tale to people.) The only thing is while they have been reporting 471$ Overdraft charge off to the credit reporters, they have secretly been adding fees on to their charge off. So 471$ and four years later I now owe 1,359$ I had no clue about this. I genuinely thought I only owed the 471$. Imagine the shock when I went to pay it off in full today. I have received calls "you owe xxx amount, do you want to pay it off", or your "credit card with us has been closed due to unsatisfactory payments". But not once did I receive a notice that if I don't pay it off, I will owe 800+$ in fees. More then half of what I owe and what they haven't been reporting I owe in fees. Be careful with this bank, the "collections officers" they call them, who call you are really short tempered. I had their lady call me twice in 2013 and just because I didn't know what I wanted to pay as a min back to them and wanted to call back, she got really mad and that's when I got charged off. At first she kept pressuring me to pay the entire balance off, and at the time I told her I was out of work and was still like 23 years old, and going to school full time. So when I told her I can't pay the entire balance off, that's when she became even madder it seems. More communication could have been attempted on their end or they could of sent me notices like I said above "if you don't pay xxx amount off, we will be adding fees onto your account over time" I mean every good credit card I have at least sends you some kind of terms. But not this bank. They just silently let you accumulate fees over time. I just want my tale to be a cationary one to people who are currently Banking here. Like I said I take full responsibility for all of this because after all it is my fault. I just don't feel it's right I have went all this time thinking I owe this amount and not have been warned that I will owe fees if I don't pay. I mean I'm graduated school and have an excellent job so I'm paying all fees and my balance off tomorrow. Just be careful with this bank when you over draft your account.

• D

  David Williams
  1

  This bank has deceptive online banking practices to make money off of fees. We had plenty of money in the account for a trip to Denver and they forced some pending charges through so things would start to bounce. Our account showed positive online but NSF fees were coming out. My wife didn't know anything was wrong because online banking showed the balance as $630 when they said it was minus $130 on there system. I have talked to several clients that this has happened to. Not right...especially when you are on vacation.

  Response from the owner

  Hi David, while we cannot publicly discuss your account, we would like the opportunity to work with you directly. Please contact us at [email protected]. Thank you.