Salem Five Bank Essex St, Salem

Salem Five Bank Reviews

• L

  Luz Diaz
  5

  My loan officer Brenda was amazing! She was very helpful throughout the entire process. She went above and beyond to ensure I was aware of all my options. Not to mention, her and team were very attentive and responded promptly to all of my emails/questions. As a first time homebuyer, the entire closing team made the transition as smooth as possible. Thank you for everything!

  Response from the owner

  Thank you so much for your glowing review!

• J

  Jane Curtis Arlander
  5

  I really enjoy using this SALEM FIVE BANK branch. The tellers are so friendly and helpful.I never have to wait in line for any great length of time for any of the offered services. The automatic coin counter is a great amenity..

  Response from the owner

  Glad to be of service! :)

• G

  Givonani Santenelli
  1

  Invested lots of money with Eric Burbon , after a decade. We Lost money. Eric obviously doesnt know what he is doing , interested in earning $$ Commissions, and not caring about clients. 10 years and we lost money. We would have made more money investing in CDs @ the Bank. This was am awful experience and Eric knows all about it. Eric sold a product and that was it. Never called us, never spoke with us about rebalancing or reviewing the investments. Beware of Eric Burbon, DO NOT INVEST YOUR MONEY WITH HIM , unless you enjoy losing money over a long period of time. The only person who made money was Eric Burbon I found out he got thousands in commissions and that was the end of the relationship.

  Response from the owner

  We are in receipt of your message, and take this type of feedback very seriously. Please call us toll-free at (800) 557-5004 so we can address your concerns in the most timely manner possible. Thank you.

• D

  Dana Stanley
  5

  Great bank. Got a awesome rate on my mortgage

• S

  Sean Carey
  5

  I recently went to Salem Five for an SBA backed commercial loan to purchase a business. I was incredibly impressed with the bank, and dealt with Bob Hanson (The Assistant Vice President) and Toni Chronin (On-site SBA representative) who were both beyond fantastic. They took a process that was very complicated and made it as easy as possible. In addition, Bob was able to connect me with all the right people who I needed as a new business owner. Thank you Salem Five for doing such an incredible job. I highly, highly recommend them to anyone looking for a business loan.

• T

  Thomas Vallor
  5

  The people who work at this bank are very nice. I think it's because their corporate offices are all located right near by so they're all like extra professional and super friendly at this location.

  Response from the owner

  Hello Thomas, Thank you so much for your kind words, we always love to hear when our customers are happy with their experience. We have passed your compliment on to the Essex St. team.

• A

  Abigail Chouinard
  1

  Horrible customer service if ever trying to call on the phone. Can not reach anyone and if you do, its extremely unhelpful. Choose another bank.

  Response from the owner

  Hi Abigail, we are so sorry to hear this. We pride ourselves on excellent customer service. If you would be willing to call us at 800-850-5000 and ask for a manager, we would like to see if we can help you further. Thank you.

• i

  info x
  1

  Basically they cannot give an answer if they do a hart pull on the credit to open a new account they say no and that yes blah blah blah bureaucracy immagine if that is at first as it would be if there was a problem after they pocketed your money.

  Response from the owner

  Hi Leo, we are sorry to hear this. Can you please give our Contact Center a call at 800-850-5000 to assist you?

• E

  Edward Aroko
  5

  Great service, but I’ve been waiting in line for an hour to cancel a debit card...still a 5 star though because of the service!

  Response from the owner

  Hi Edward. Sorry to hear about your recent experience at the branch. It is not typical for customers to have this kind of wait and we want to apologize. As you can see from other reviews here, most folks are in and out quickly. Please stop by again and let us make your next experience much more pleasant. Thanks for the feedback!

• J

  Joanne DePriest
  1

  Worst bank to work with. My direct deposit is never there after midnight Have called but not helpful time to find another bank ..

  Response from the owner

  Sorry to read this. One of our representatives will reach out to you today. As always you can reach us at (800) 850-5000.