SAFE Credit Union Stanford Ranch Rd, Rocklin

SAFE Credit Union Reviews

• C

  Chuck Carmichael
  2

  SAFE CU could have done a better job with the system upgrade. The information I received said that “All” account numbers would be changing. After changing and forwarding my multiple direct deposit paperwork, imagine my surprise when my employers said the account numbers were the same and haven’t changed. Talked to SAFE CU and they said, “You don’t have to do anything your direct deposit information remains the same.” That’s not what your information stated!! Unnecessary stress.

  Response from the owner

  Hello Chuck, We apologize for the inconvenience. The new account numbers went into affect April 12th. We know that this is a significant change, and SAFE will continue to honor transactions made on your former accounts for more than a year, through June 30, 2023.

• L

  Larry Walls
  5

  I’ve been banking with Safe for around six years and I’ve never had a problem with them. I have only experienced superior customer service anytime I have dealt with anyone from the bank. Outstanding online and app banking.

  Response from the owner

  Hi Larry, Thank you for your response! We love hearing from long standing members and hope to continue providing superior customer service!

• D

  Douglas Hansen
  1

  Woke up this morning to find I have $0 in my account....this "update" has really screwed my weekend. But to wake up Monday and have no money? Kind of worried.....

  Response from the owner

  We are sorry, but SAFE is temporarily experiencing issues with debit and credit cards transactions and we are working to resolve it. We apologize for the inconvenience.

• T

  Terry Miller
  5

  Customer service is great. The loan officers helped guide my teen son in strategies to establish good credit and provided excellent counsel. A shout out to Horacio Lunar Garcia. He was both patient and instructive throughout our conversation and answered all of my son's questions. He listened intently to our plan and needs and provided great advice regarding best approaches for loans, credit cards, and planning for future needs. When we walk into SAFE we feel we have a group of financial partners. The Bank Tellers make us feel like they know us and they offer the services that meet our financial needs.

• S

  Shelly Moranville
  1

  Loan officers dont take the time to ensure all information is correct before they start quoting or guaranteeing information or running your credit. Horacio LunarGarcia quoted us an amount, those numbers changed 3 times, each time with an apology and a sorry I don't know where I got that number. Never answers phone, had to walk into branch to make contact. Called manager to complain did not do much good. Now I am fighting to get credit inquiry removed from credit report and I am being told it is my fault that I misunderstood them. Yes, I misunderstood that my home would need to double in value in 30 days. Becareful when doing doing a loan with this branch, no concern for accuracy, no attention to detail, no accountability and no customer service. Lost my business for good today!

• G

  Gail James
  5

  The magic word is CREDIT UNION. Member owned. Same safety back-up as for-profit banks. Good service. Some locations have coin counting machines. ATMs convenience.

  Response from the owner

  Thank you for your wonderful review, Gail! We value your membership, so please let us know if there is ever anything we can do to improve your experience!

• J

  Jenna Allen
  5

  I love this credit union. Staff are friendly and courteous. Everything is clean. Masks required. Social distancing in progress.

  Response from the owner

  Hello Jenna, Thank you for taking time to share feedback regarding your recent experience with SAFE! We look forward to serving you again soon!

• W

  Walter P Hopkins
  5

  Friendly staff and convenient hours. Full service financial needs.

  Response from the owner

  Thank you for the wonderful review, Walter! We value your membership, and appreciate you taking the time out of your day to review us!

• J

  Jordan Del Valle Tonoian
  3

  Drive-up ATMs at this location are always out of service, broken, or malfunctioning. I assume it's because they're outside, but no other location with outdoor ATMs seems to have this problem.

  Response from the owner

  Thank you for your review, Jordan! We are sorry to hear of the trouble that you have experienced with our drive-up ATM. Our ATM service department has been notified of your feedback and will conduct further research. Thank you for notifying us and giving us the opportunity to improve the ATM experience moving forward!

• P

  Paul Jones
  5

  Everyone there is extremely nice. Will never BANK again. Always go with a credit union.