SAFE Credit Union Freeport Blvd, Sacramento

SAFE Credit Union Reviews

• m

  matt leonardo
  5

  This is my favorite safe location. It’s new and nice and I don’t know his name, but the guy with the nails 💅🏻 (if he’s been your teller, you know) is amazing. There’s a teller at the branch closest to my house that I really don’t like, so I started going to this one instead and that guy with the nails is such a breath of fresh air! Literally going out of my way for better service. 💯 thanks safe!

  Response from the owner

  Hi Matt, Thank you for your review. We are pleased to hear you are enjoying our Land Park location!

• V

  Virginia Wieneke
  1

  I was told by a representative that Safe Credit Union does not send invoices for the loan, and payment coupons must be requested. Well, we were not advised about that. We were waiting for the invoice, and if I had not called, I would have not know that’s how you provide the service. They won’t even take payment over the phone. Going to another company. It was a bad morning conversation with an agent! 😡 Update: I received correspondence through the mail dated September 21 this afternoon informing of the late payment. It is incomprehensible to mail a late payment notice, but you can’t mail out a bill! I suggest changing your policy, send out a bill, so we can make timely payment. My husband dropped off the payment to your branch this morning including the late fees! We would have hold off paying over half of the car loan amount last July if we knew how Safe Credit Union operate. Lesson learned, moving our loan to a different company.

  Response from the owner

  Hello Virginia, I understand your frustration of not being informed in the beginning that invoices are not sent and payment coupons need to be requested. I have forwarded your feedback to the appropriate team. If you need any additional assistance, please contact us by phone at (916)979-7233 or through our live chat.

• M

  Maria Navarro
  5

  I am not from the Sacramento area. I was in town and went to this branch location and it was great. Kristen helped me out, and she was amazing. She is very kind and patient. The location is clean inside and spacious. A very welcoming environment as soon as I walked in, almost every employee said hi. Also, I went in without an appointment and they helped me out right then and there. I Definitely recommend this location.

  Response from the owner

  We are so happy to hear that you had such a great experience! Please feel free to reach out to us should you need anything!

• S

  Summer Silveira
  5

  Went in to do a wire transfer, had great service, not busy. In and out of there in 15 minutes!!

  Response from the owner

  Hello Summer, Thank you for your recent review. We are happy to hear our tellers were able to assist you so quickly and still provide you the great service SAFE strives for!

• R

  Ryan B
  5

  Great branch. Every time I've gone in they say hi to me and everyone else I see walk in. Customer service seems to matter here. Branch is really clean and staff are super helpful.

  Response from the owner

  Thank you for taking the time to share your wonderful feedback, Ryan!