Rutgers Federal Credit Union College Ave, New Brunswick

Rutgers Federal Credit Union Reviews

• m

  matika evans
  1

  Probably one of the worst banks I have every banked with. Technology is outdated, customer service is very very hit or miss and more miss than hit. They had an amazing worker here in Camden 2016 and prior and fired her. After that they couldn't keep an employee in this office if they paid them, and they did smh. Then they cut the hours and then closed the branch. So basically you have a bank with no branch to serve your customers and honestly could careless. Camden and all the southern region customers were basically told to figure it out. We have to use third party apps at our own cost to move money around or make deposits. We have to pay to even just have the checking account. Their practices were horrible. I tried to keep my accounts because of longevity and building a relationship but it wasn't any longer worth the headache. Especially when they can close your account over 74.47 when they can see a bi weekly direct deposit going to the account 4 days after they close it for $500. Then when asked boost about closing accounts for less. I worked in banking for years and would never. Especially knowing there are no branches in my customers area. Was told the manager would be available Monday and then when I follow up it's next Monday. Literally they worst bank. As a Rutgers employee I was beyond disappointed. Please remove Rutgers from the name because this isn't what Rutgers stands for and behind. We are also proud of our Camden campus unlike this bank.

  Response from the owner

  Ms. Evans, Thank you for giving us the opportunity to rectify the situation for you. I appreciate your constructive feedback and value your membership. Thank you.

• M

  M F
  1

  HOLY POOPIES!!! Been with them almost 30 years and am dumbfounded at how the management has DESTROYED this credit union, especially under the guise of the covid pandemic, YEAH, I'm an owner 🤣🤣🤣 The appearance of wrong-doing is astounding! If you are a member of the Rutgers's community, DO NOT BANK HERE, and if you already do, MOVE YOUR MONEY AND THINGS ASAP!!! Worse than a commercial bank and services them at your expense... 7 POOPIES !!!!!!! 💩💩💩💩💩💩💩

  Response from the owner

  Dear MF, Please allow us the opportunity to make it right. Please email me at [email protected] at your convenience.

• J

  Joshua Tedesco
  5

  The Rutgers Federal Credit Union functions just as any other bank externally. I would say that this is. probably the most convinient bank for anyone who lives near the Rutgers Busch and or College Avenue campuses. There is a 24/7 atm which means you can get cash whenever you need it. I believe the maximum ATM withdrawal is $500 though.

• S

  Somnath Dey
  1

  Beware of these guys !! Save yourself and find any other bank or company to fund your loans. I don't know from where to start - unreachable customer care, lack of alerts, there is no protection of customer interests, their online platform is from the stone ages. They will charge $15 for an online payment, can you believe that. They will silently keep charging $30 as late fee without informing you for things that you wouldn't be aware of. Staff is rude, even a change of address will take 1 month to get done. Just stay away from these guys and save yourself from a ton of hassle and money.

• M

  Mel
  1

  Google hasn’t updated the hours for RFCU locations. Here is a picture of the hours.