Royal Credit Union - Eau Claire Southwest W Clairemont Ave, Eau Claire

Royal Credit Union - Eau Claire Southwest Reviews

• D

  Dajena Hughes
  1

  I have been paying on my auto loan through RCU for about a year and I do not recommend. I was in a car accident back in August of 2020. My car at the time was completely totaled and I needed to find something new. A family friend told me about RCU so I applied, I was approved, found the car I liked, got the keys then drove off of the lot with it. Not only was I still dealing with a concussion and severe migraines, I also did not feel valued by RCU. The employees who I spoke to over the phone did not sound all that excited to have me as a member. I chose to leave RCU by selling my car and paying off the loan amount. By the way, the funds weren’t received fast enough from the dealership I sold my car to so they marked that payment as late on my credit report. DO NOT DO BUSINESS WITH RCU. All they care about is the money and they will not value you as a member like they claim on their website.

  Response from the owner

  Thank you for leaving us a review, Dajena. While our payment and credit reporting records are not consistent with the information you shared in your review, we are sincerely sorry that you did not feel like a valued Member of Royal Credit Union during your time with us. We will be sharing your comments with our teams to create better Member experiences in the future. We appreciate you taking the time to provide your feedback.

• D

  Darrin Waller
  1

  Had a very bad experience today learned rcu has a Curtesy pay that allows you to go negative so I called customer service at 9:37 a.m. and got a hold of Tim he told me about it bit then refused to read the part of the contract that includes that and went on to say "I'm not ganna do that cause it's a waste of my time". From my understanding his job is to help me figure out any problems or situations with my account but refused and then I asked to talk to his manager at around 9:46 a.m. and he said her name is Kelly and she's in a call atm and would call me back later. The guy Tim also claimed I was somehow being hostile for asking this.

  Response from the owner

  Thank you for bringing this to our attention, Darrin, and thank you for allowing us to resolve this in a follow-up call with you. We’re glad we were able to make this right, and we are sincerely sorry about your earlier experience. Please do not hesitate to contact us again if you have additional questions or concerns.

• K

  Kenzi Titera
  5

  My favorite RCU to utilize in EC. Great experience today with Elena! I came in without an appointment & a laundry list of requests. She didn’t hesitate to take me into her office & thoroughly help me until all of our updates were done & questions were answered. Was a pleasure working with her!

  Response from the owner

  Thank you so much for the kind words, Kenzi! We appreciate you taking the time to leave a review and we will definitely share this with Elena and the team! - James & the Royal team

• C

  Cory Deacon
  1

  The worst banking system ever dont go here or any rcu unless its your last resort because thats how they treat their customers they know most people are inly there because they have no other choice i have since started to better my credit elsewhere i hate this place

  Response from the owner

  Hi Cory, I am sorry to hear this. If you could send us some more details at [email protected] we would appreciate it. Thank you, Andrea & the Royal team

• P

  Peggy Holm
  5

  I love this place,everyone is always so kind and helpful. Would never go anywhere else . Thank you to all the wonderful staff. Peggy.

  Response from the owner

  Thank you for your 5-star review, Peggy! We appreciate your Membership! - Ana & the Royal team