Royal Credit Union - Eau Claire South Royal Dr, Eau Claire

Royal Credit Union - Eau Claire South Reviews

• R

  Ryan Rubenzer
  1

  I bought a car from someone who paid off their loan at RCU. RCU was supposed to mail me a new title right away. After 4 attempts of contacting them to see where it was, they finally sent in the order to print it. Multiple people, multiple times said they would get it taken care of and did nothing at all. It's hard to believe an institution like this credit union could be so careless and thoughtless with someones time and property. If you care about actual customer service and results instead of a big name and smile, go anywhere else. This was a company vehicle, so it has costed me thousands in wasted time and down an extra vehicle.

  Response from the owner

  Hello Ryan, we deeply apologize for the inconvenience this has caused you. We would appreciate the opportunity to look into this further, and invite you to call our Member Service team at 800-341-9911. Again, we are very sorry for this issue. Thank you for letting us know about this situation so we can work to resolve things for you and improve our experiences for all our Members. - Faith & the Royal team

• J

  Jordan Manley
  5

  I got my home mortgage through RCU, specifically working with Jeffrey Sproul. He made the process super easy, was prompt throughout the process, and always pleasant to work with. All of the staff I have encountered at this location have always been professional and great with customer service. I look forward to continuing to be an RCU customer.

  Response from the owner

  Hi Jordan! Thank you so much for your 5-star review! We really appreciate it, we gave you a shoutout on our Facebook page, go to facebook.com/likeRCU to check it out! Thanks again!

• A

  Adam Smith
  1

  Have had an increasingly frustrating experience going through RCU for our home mortgage. I now realize it was a huge mistake and wish we had gone elsewhere. Would not recommend to anyone. You can get just as good of rates at other establishments with less of the headaches.

• R

  Ryan Petrie
  5

  Great customer service and the best RCU location in Eau Claire. The location always has someone welcoming you when come in the door and get you the information in a timely manner. The drive-thru lanes move smoothly and quickly as well.

  Response from the owner

  Hi Ryan, thank you for your 5-star review and wonderful comments about our Golf and Hwy 93 location! We really appreciate it! -Andrea & the Royal team

• N

  Notmy Name
  1

  Was lied to when I was told I would be emailed information about refinancing something. No correspondence from said rcu employee 5 days after said action. Seems to have made false offers to secure my financing. Will not finance through rcu again

  Response from the owner

  Thanks for taking the time to leave us a review, Nathaniel. We're sorry to hear about your refinancing experience. We invite you to give us a call at 800-341-9911 and we'll do our best to help! We appreciate your feedback! – Morgan & the Royal team

• C

  Caleb Kamrath
  5

  Any of the RCU branches in Eau Claire are worth visiting if you're looking for somewhere new to bank- the staff are very friendly and helpful, and their personal checking and savings accounts are free of all of those hidden fees you run into banking at places like Associated Bank and Wells Fargo. Not only that, but Royal Credit Union used to be called Uniroyal Credit Union, as it was the credit union for the employees of the Uniroyal factory (now Banbury Place) - that alone speaks for how deeply rooted in the community they are.

  Response from the owner

  Thank you Caleb for your 5-star review! -Andrea & the Royal Team

• M

  Mark McKinney
  5

  FANTASTIC employees. They go above and beyond the call of duty to help you. I am in a power wheelchair or walker. I used to have to struggle to get into the bank. Then one day to my surprise, they installed a electric door for the handicapped !!! Talk about service. I know I had something to do with it. THANK YOU ROYAL CREDIT UNION - EAU CLAIRE SOUTH !!

  Response from the owner

  Hi Mark, thank you for the 5-star review and fantastic comments, we value your Membership! -Andrea & the Royal team

• B

  Brian Smith
  1

  It's been a long time since I've been here. So the teller asked me what they can do. I told her my problem I had with them. She completely denied it ,and then gave me a dirty look as I said thank you have a nice day. Terrible customer service, and their employees are more clueless than a minimum wage worker when dealing with upset customers.

  Response from the owner

  Hi Brian, I'm sorry to hear this. If you are open, I would like to learn more details to see if I can help, please send us your contact information at: [email protected] or give us a call at 800-341-9911. I look forward to hearing from you. -Andrea & the Royal Team

• B

  Beyond Photography
  5

  Always amazing customer service and such kind staff!

  Response from the owner

  Thank you for the 5-star rating and review! We really appreciate it and are glad you had such a positive experience.

• H

  Hannah Ashley
  5

  RCU has been so wonderful. I have been a member since I was 4 years old and will continue to be! Wonderful to work with on all accounts!

  Response from the owner

  Hi Hannah! Thank you for your 5-star recommendation! We greatly appreciate your Membership over the years.