Roscommon Insurance N 5th St, Roscommon

Roscommon Insurance Reviews

• J

  James Moore
  4

  It was positive, yet the situation is only tentative resolution. Hoping for more.... At least it was positive and moving forward.

• A

  Allie Acres
  1

  I was with this company for about a year. They withdrew my 7 policies from an old account, over a week after I had updated my information to draw from a new account. The agent said it was not her fault, it was my banks fault for their mistake. She refused to apologize or refund the money. The "owner" Mike said they would issue a refund as soon as possible. Three days later I called to ask for an update after checking with my bank to see no refund. Mike said he could not issue me a refund for the pulled policies or for the additional four withdrawal attempts to my account due to the fact that "his office can't do that". He also kept trying to place blame on their billing department and myself for not "checking what policies were being changed". What job are these people even responsible for if they don't handle payments, refunds, or changes? I'm out $396.30, no attempts to correct the issue, no one in the office can perform their job. Mike himself said he refused to issue a refund. I did call a few new insurance companies during this and two out of the three I called quoted my 7 policies over $700 a month cheaper! I was thrilled to know in just one month I would save what this company stole. I will never trust this company to handle my money again. Nor would I trust them in a situation when I did have a claim, to help me. I would strongly advise to choose a different insurance company to handle your policies when you have a claim.

  Response from the owner

  Hi Stephanie, I'm so sorry for your frustrations. I have conducted a thorough internal review with the thought that if we had erred, we needed to start there and make it right. Finding nothing, we checked with your insurance carrier, where your coverage was placed. They have shared their notes with us and while they were very willing and happy to help you, their notes are clear and detailed that their security protocols which are in place to protect your identity and security required some repitition when processing different accounts. Even though these protocols are the insurance company's and not ours, their notes do indicate the very significant degree to which you became frustrated. I'm really very sorry this was such a cause of frustration for you. While customers till now have always appreciated the protection afforded their personal security, and while we've never had a customer react negatively, and so strongly, I'm sure you had your reasons. Everyone is entitled to their thoughts, feelings, and perspectives. It's also interesting to note that it can be confusing as to what functions are performed by the insurance company vs the agency. The transactions intended, but interrupted when you ended the call with the company, could very well have been completed. In further checking, I also learned that none of the insurance premiums that were due, were actually pulled by the insurance company as noted; the only fees incurred were bank fees. I wish you the best in the future, and thank you for the privilege of allowing us to serve while we did.

• M

  Misty Beemer
  5

  I have never felt more valued then this group of people have made me feel. I got my quote fast no hassles and just the environment made me feel well wanted. This is one of the the best places around. If you’re looking for value and you want to feel valued this is a place you need to go to. Great job guys and thank you!

  Response from the owner

  Hi Misty!! Thanks for your kind words. We care very much, and really appreciate the gratification of knowing you feel this way. Best wishes from a group of agents that will always work their hardest to maintain your trust and confidence.

• M

  Mark Church
  5

  I have always had positive experiences when dealing with Roscommon Insurance. They are very quick to respond, very detailed and very professional and friendly. The staff knows how to take care of the customers and the communication is great.

  Response from the owner

  Thanks for your kind words Mark. We appreciate your confidence & trust!

• s

  sarah Pothoof
  5

  Always super happy to help, always respond in a very timely manor. I have called a few times for quotes and always given the help I needed, they are VERY polite and courteous, I would recommend them to everyone!!! Everything is so impersonal these days and you fill out forms online trying to figure out what is what, a simple phone call and they happily answer all of your questions and give you the quotes that would best suit you! Great people!!!!

  Response from the owner

  Hi Sarah!! Very nice of you to take time and to make us all feel good about what we do. Insurance can be tough and stressful, and it's really cool (makes all the difference in our day) when someone takes time to acknowledge both the attitude and care that goes into good service. Thank you for the smiles we're all wearing right now!!! Best wishes to you!

• K

  Kris WalkerSmith
  5

  The team at Roscommon Insurance went above and beyond, helping me so much when I was in an accident in Lansing. I was shaken up and they initiated calls to the towing company and repair shop, coordinating everything. They made something miserable become an easier experience and I'm grateful for the friendly and compassionate help when I needed it!

  Response from the owner

  Hi Kris! Love that you shared an example. We're here to serve and always happy to turn a yucky day into some relief and a smile. Thanks for taking time to provide your post!

• T

  Todd Jansen
  5

  The staff and management at Roscommon Insurance have always been helpful and quick to provide answer to any questions. Advice has always been straight forward and always considering the entire picture. Roscommon Insurance handles my personal insurance and 4 business locations.

  Response from the owner

  Hi Todd, thanks for your kind words! We appreciate your business, your support, and will always do our best to merit your continued trust and confidence! - mike

• d

  donna Thoma
  5

  Great, conscientious staff,who always work for the best interests of their clients. We appreciate personal notes from Mike Walker if and when he has suggestions regarding our policies.

  Response from the owner

  Hi Donna!! :- ) Thank you very much for your kind words, we really appreciate all feedback, and the good and positive feedback just feels good, makes our day. Call anytime you need us, the staff and I are available 24/7/365 and happy to help! Best wishes to you, and thanks again!!! mike

• K

  Kathleen Russell
  5

  Always pleasant and patient. Never any issues. Wish more business were run like this.

• G

  Ginny Frydrych
  5

  I have had my insurance with Roscommon Insurance for many years and have ALWAYS had the absolute BEST SERVICE! The whole staff is incredibly knowledgeable and professional. They have a customer for life.

  Response from the owner

  Thank you Ginny. This means a lot to us. We appreciate you!