Rockland Trust Bank Robeson St, Fall River

Rockland Trust Bank Reviews

• D

  Dottie Grocott
  5

  I have been a customer of Rockland trust, and prior to that, Slades Ferry Trust for 40 years. My only issue is not having enough customer service people for “bill pay” questions.

  Response from the owner

  Hello Dottie, thank you very much for your feedback! We greatly appreciate it and will be passing it along to the appropriate teams as we strive for improvement.

• B

  Beautiful Brittany
  5

  This is by far the best bank ive ever had in the city and im glad i switched from bank5 to them. Paypal got hacked and account was in negative and rockland trust took care of it immediately even when paypal didnt. When i got hit with overdraft fee they reversed it (rarely happens but people make mistakes). Checking and savings account are 100% free and never got hit with any hidden fees or monthly fees. Everytime i go to my bank or call customer service they are always so polite and professional.

• P

  Pareshkumar Mandali
  5

  It was a fantastic experience walking in the Rockland Trust Bank located at 768 Robeson St Fall River MA. I went there to open up an account. Tracey Allen was experienced and able to solve all the questions I had. She was nice n pleasant Good job Tracey keep it up.

• B

  Bryan Rioux
  1

  Horrible customer service, employees don't even know the bank policy I will be changing banks in 2022

  Response from the owner

  Hello Bryan, we sincerely apologize for your experience. Would you mind sending us a direct message with your contact information so we can learn more about your experience? Your relationship matters to us at Rockland Trust, and we strive to provide the best possible customer service.

• J

  John Crowley
  5

  I Have been doing banking in Fall River for 20 years this November when I bought a house around the corner from this Rockland trust Branch. At the time there was only bank in the neighborhood so I just opened an account there. It was ok I guess. Never really compared it against any other until I opened an account for a credit line with a national bank (Headquartered in Spain) with a Main St branch. It too was Meh, but the rate or something must have been attractive at the time. I can’t remember......and that’s just it! I don’t remember. I met Lisa at a networking event and she did a little elevator speech. I was contemplating a new bank for an account I wanted to open for a new home to keep them separate. I popped in and Lisa opened the account and explained it all to me and helped me get my mobile account going (which she probably didn’t have to do and I should have been able to do myself lol) But she did... after a couple visits it was sinking in that these folks were “allowed” to be a little more normal and friendly with customers. Way less stiff than any other bank I’d been in. I mean where else would a bank teller sing “Mr Crowley” to me. Great Job Lisa and team

• G

  Ghislain Beauplant
  5

  Always helpful and provide a great experience. The customer service is superior compare to other banks.

• s

  silvana centeio
  1

  I wanna give them 0 star because they have bad customer service, was there to open a account and the teller left me in the office for over 5min and went and help another customer, she just said I'll be right back and never came back to help me. I just walked out cuz I felt discriminated against!!

• S

  Stacy Tavaves
  5

  There was t anyone ahead of me at the drive thru ATM it was a quick trip

• n

  noorizerx
  1

  Waited in line forever just to ask a question while the tellers yap about nothing.. Very unproffesional service...changed my mind about opening an account there.

• B

  Brian Ferreira
  1

  Terrible service at this branch, waited a half hour for an issue I was told they could not help me with because the line was too long. Even though I was waiting for customer service for over a half hour.