Rock Mortgage Merchants Walk, Tuscaloosa

Rock Mortgage Reviews

• S

  Seth Clayton
  5

  We had never heard of rock mortgage, but used them based on a recommendation from a friend in the business. We were very pleased. Jamie and Cindy were so sweet and personable that it was like buying a home using your friends and family to handle all of the paperwork and financing. 10/10. Highly recommend.

  Response from the owner

  Thank you for this great review, Seth! Jamie and Cindy both do a great job and we're so happy you think so too!

• R

  Rammy
  5

  Hayley made my home buying experience seamless. She created an atmosphere that made me calm through out the process - from loan initiation, locking in great rate, to the closing. If you need a home mortgage, especially first time home buyers, just to straight to Hayley. Trust me on this recommendation, you will be happy you did!!!

  Response from the owner

  Thank you for your kind words, Rammy! Hayley does a great job taking care of her customers and congratulations on moving into your new home.

• M

  Mark Bordick
  5

  Had a great experience with Austin and his team. They delivered a well executed refi on my primary residence at a great rate. I would recommend Rock Mortgage based on my experience. I appreciated the ongoing and prompt communication that allowed for a very smooth and prompt process.

  Response from the owner

  Thank you so much for sharing your amazing experience, Mark! Austin and the entire Rock Mortgage team do a great job of taking care of their customers from the beginning to after closing and beyond!

• L

  Lisa Hammett
  5

  Rose and Lisa were AWESOME!!!!!! They were very patient and helpful!!!! Actually felt very comfortable around them and made for a pleasant experience!!! At times I became stressed and they calmed me down🤗, I worked night shift so they were very aware and made sure not to bother me until after I was up at 2, very GOOD People ☀️🌴

  Response from the owner

  Thank you Lisa for taking time to leave us this amazing review. Rose does a great job taking care of her clients, and we're glad you got to experience her amazing service first hand!

• L

  L Mur
  5

  Jamie Bagwell went above and beyond to help me and my husband purchase the perfect home for our family. We first reached out to her about a year ago and she’s answered countless questions over that time frame. We would recommend Jamie to anyone interested in purchasing a home.

  Response from the owner

  Thank you for your amazing review and for choosing Rock Mortgage! Jamie is an amazing lender, and we're so glad you think so too.

• h

  harry collins
  5

  My experience with Rock Mortgage was phenomenal! I was the client of the most patient, courteous, and helpful agent ( Mrs.Sharon Foster)! Without her I wouldn’t have achieved my dream of being a “Home Owner “😝😝😝! Thank you Mrs.Foster and Rock Mortgage, for everything!!!!!!!

  Response from the owner

  Thanks for the awesome review, Harry! We put customer experience and satisfaction as our priority!

• D

  Deb Grimsley
  5

  Another great “rock solid” experience with Hayley Sansing at Rock Mortgage! She knows everything about the ins and outs of a mortgage loan and basically holds your hand through the entire process and makes it easy! She is patient!!! The entire office is nice and helpful and makes you know you made the right choice with your biggest investment!!

  Response from the owner

  Thank you for the awesome review, Deb! We work hard to meet expectations like yours and we're happy we hit the mark for you.

• C

  Candace Wible
  5

  Rose is AMAZING!! Could not have asked for anyone better to help with our home buying process. She has been there to answer questions and help us at every step, she made the whole process easy! She went above and beyond for us and we are extremely greatful to have had the PLEASURE of working with her!!

  Response from the owner

  Thank you so much for this amazing review, Candace! Rose does an amazing job helping her clients and answering any and all questions they may have.

• J

  Joyce Cooper
  5

  I worked with Jamie Bagwell during my home purchase process. She was professional, responsive to questions and phone calls. Also informative with answering questions. Helpful in all aspects of directing you to others that could assist in this process.. Would definitely recommend working with Jamie Bagwell.

  Response from the owner

  Thank you SO much for leaving this amazing review about Jamie, Joyce. We're so happy she was able to provide you with such amazing service and help you get your new home purchased!

• A

  Amanda Overton
  5

  JAMIE BAGWELL IS THE ABSOLUTE BEST. Always responded to me SO fast whenever I needed ANYTHING. (even if she was grocery shopping she STILL responded) She stayed on top of everything and was always a step ahead of me. She made this process SO easy and stress-free, and I would recommend Rock Mortgage to anyone for these reasons!

  Response from the owner

  Thank you for the amazing review, Amanda! Jamie's dedication to her customers is second to none! We're so glad you shared your experience.