RGV Credit Union Morgan Blvd, Harlingen

RGV Credit Union Reviews

• H

  Hannah R
  5

  Workers are always fast, informative & on point. Online services always work. Good hours. Also debit card... Best debit card I've had. Always arrives on time. No bad fees. Always checking for fraud before I buy from a weird website (which I do often). ATM always working. Good security, good people, good service.

  Response from the owner

  Thank you for your 5-Star rating and review, Hannah! We are so happy you’ve chosen us (RGV Credit Union) as your financial institution. Have a great day.

• M

  Melissa Ramirez
  2

  Pass-the-buck customer service. When moving from another state, don't expect your cashier's check to be available for 2 weeks. If they loose power be prepared to use cash. This is basically 3rd world banking. Ordered a new debit card a month ago and still haven't received it because they forgot to order it!!??

  Response from the owner

  Hello Ms. Ramirez, We apologize in advance for the inconvenience this may have caused. Please know that we use reviews such as this one, to help improve our service at RGVCU. Thank you and should you have any other questions please contact us directly by emailing [email protected].

• E

  Elva Smith
  1

  This used to be my favorite bank, but since they moved to the new website I am always having issues, accessing their web page is ridiculously bothersome, and even getting help resolving these issues is now a 3 call process. The website has just completely ruined my experience with this bank and even though I have done business with them for over 15 years I can no longer recommend them. Customer service will straight up be rude over the phone.

• F

  Forsythia Claudio
  3

  Your online website needs improvement in function and access. There should be tabs that allow clear and apparent access to security options like setting up or resetting passwords. Thank you

  Response from the owner

  Hello Forsythia, Thank you for taking the time to review RGVCU. Please know that we are currently working on updating our website, with the goal to make it more user-friendly. Should you have any questions, please do not hesitate to contact us directly by email at [email protected].

• P

  Paq Vasq
  1

  Worst credit union and bank I’ve ever dealt with. Their customer service is the most mediocre. Their bank phone app is trash, always broken. If you use their checks and use only one check per month, they’ll still charge you 10 dollar service for that one check. They don’t send you monthly bank statements on account transactions. Don’t bank with RGVCU, you’ll regret it and develop an ulcer putting up with their unprofessional and total irresponsible pathetic service.

  Response from the owner

  Thank you for your review and we are sorry that your experience with us is a negative one. We hope you’ll give us another chance to provide that personal service we strive to achieve. If you would like to discuss this further, please feel free to give us a call at (956) 423-5792 or by emailing [email protected]. Thank you and have a great day.

• M

  M G
  1

  How this place is still in business is beyond me. The ATMs are out of service more than they aren’t. No one ever answers the phone. Having tellers that count on their fingers is a bad sign. I’ve had an account here since it was Teacher’s Credit Union when I was a kid, which is the only reason I still do. Even the managers are clueless.

  Response from the owner

  Hello, thank you for taking time to review us. We are sorry to see that we may have fallen short of your expectations. Please feel free to reach out directly to the Credit Union by calling (956) 423-5792 or emailing [email protected] with any further concerns or suggestions. Thank you and have a great day.

• n

  norma devine
  5

  Excellent staff, rates, promotions and efficiency. Staff is knowledgeable in credit and finance to meet each individuals/customers needs. Competitive with other local credit unions but their dedication and commitment to their communities makes them stand out amongst the rest....My Credit Union!! Wouldn't move my banking anywhere else...

  Response from the owner

  Thank you Norma

• I

  Irma Alaniz
  1

  Worse customer service ever. Bank teller provided me with the wrong information and the issues have been drastic. I called to talk to Missy and her assistant was rude and she was suppose to research the incidents and she has not yet had the decency to returned my phone. I have been with RGVCU since 1995 and have also financed a vehicle and the systems continues to misinform and deceive their customers. The tellers, loan officers clerks, and secretaries are the rudest and worst people I have ever dealt with. RGVCU employees unfortunately still continues to be the same and will probably never change.

  Response from the owner

  Miss Alaniz, I am very sorry that you are unhappy with our service. At RGV Credit Union, we have a policy that if the Credit Union did not make the error, we will not refund the fee. I believe that Tami explained that to you during your conversation with her, therefore, there was no need for a return call. Again, since we didn’t make the error, we cannot do what you are requesting. Missy Morrow CEO/President of RGV Credit Union

• R

  Ricardo Quiroz
  1

  I was trying to get a personal loan and was denied simple for the fact that the lady didn’t know how to read a paycheck stub. She didn’t even know how many hours you must work to be considered a full time employee. She was very rude and didn’t even try helping me, she just dismissed me. RGV Credit Union needs to hire people with a business background and not some idiotic bigots.

  Response from the owner

  Mr. Quiroz, we are very sorry that you had a negative experience at our credit union. We would like to assure you that this is not the type of service we strive for. We are looking into this and we will contact you by telephone very soon. We hope you will give us the opportunity to earn back your business.

• B

  Bonnie Catt
  1

  I've had a banking account here since 1997, once they changed from HATCU to RGVCU things changed for the worse. I started getting charged monthly for my Debit Card, they didn't update my address when I asked them to, so I didn't know I needed to contact them before a certain date in order to keep my current debit card from being deactivated (even though it's not even expired) and it was sent to my aunt, so I was not able to do it in time. Instead of them making it right, they told me there was nothing they could do... there is ALWAYS something you can do... they just chose to not have good customer service. So glad this is no longer my main bank.