RelyOn Credit Union E Fair St, Kaufman

RelyOn Credit Union Reviews

• A

  Abby Michelle
  1

  This credit union is extremely unprofessional. The woman Cynthia I spoke with was very rude. Don't hire people that don't have the decency to have a little customer service etiquette. Stay far from this credit union. They will hold your money for ransom. If I could give no stars I would. What a joke. DALLAS LOCATION!

• C

  Cody Dickerson
  1

  I have been a member of Kaufman County Credit Union over 10 years. I have paid off an auto loan and have a checking and savings account here. Since the name change I went in to open a Business checking account. I was told there is a 24 hour wait for approval to verify I wont be laundering money through this account for illegal activity. Well 48 hours later no call back no email. I left a message and no return call. Called again at 4:15pm and the phones are forwarded to the answering service. I guess me and my business will be going elsewhere. UPDATE: I LEFT MORE MESSAGES AND 5 DAYS LATER NO RESPONSE. YOU OBVIOUSLY CAN'T RELYON ANYTHING FROM THIS CREDIT UNION EXCEPT DISAPPOINTMENT. Whst is the point in calling back... 9 times I have called today and nobody answers the phone. I can RelyOn you not doing your job.

  Response from the owner

  Hi Cody, I apologize for our delay on getting back to you in a timely manner. The last thing we want is for you to feel that you can't RelyOn us. I have spoken to our Kaufman Branch and our Branch Manager has reached out to you. Please give us a call back and allow us to make this situation right. Thank you Cody and we hope to hear from you soon!

• N

  Nancy Brown
  5

  Ms. Windy thank you so much for all your help. Ya'll made buying a car from a dealership with very bad credit effortless. Plus the interest rate with my situation would have been alot more some where else. I got a very good deal and I'm very proud of my new Mazda. My God bless you and all the employee's there.

• D

  David Ray
  5

  I’ve had this bank since before I graduated high-school, Throughout the years I’ve had other banks but this on has been my main account! And well I didn't catch my bank tellers name but I tell you what the assistance I received at my bank today was amazing. I deposited $445.00 and she was on point no hesitation. I’ll see y'all next Friday, thank you Relyon Credit union for y’alls outstanding customer services!

• M

  Matthew Hinds
  1

  Sense the “name change” as they call it the business has went down hill. New website is unusable, can’t get a live person in the phone to assist and take 4 days for a return call. Take your money to Wells Fargo like I did it’s a 1000 times better! I hate to say that after ten years with the bank but it’s definitely not the old Kaufman county credit unit!

  Response from the owner

  Hi Matthew, I'm sorry to hear that you haven't had the best experience with us since our name change. We have been working very hard on making necessary changes and improvements to our credit union for the benefit of our members, such as updated Online Banking, new Mobile app, Mobile Deposit, and rewards programs. With all these changes, there are going to be some "growing pains", so I hope you bear with us as we work out all the kinks. In the future, if you have any issues please send me an email at [email protected] and I'll be happy to assist you personally. Thank you!

• a

  audrey blankensopp
  5

  Kaufman County Credit Union employees are always super nice and make you feel more like family! Debbie has always went above and beyond to make sure each transaction is a priority and we have never been disappointed. Truly wonderful people and atmosphere at the Kaufman County Credit Union!!

  Response from the owner

  Hi Audrey, thank you so much for this raving review! We appreciate it and the opportunity to continue to provide you with great service that you can RelyOn.

• H

  Halie Danielle
  5

  I am so thankful for Rely on credit in Kaufman, they went above and beyond when helping me with back to school. They care about you not only as a member but as a person as well. Ashlynn is amazing as well as the rest of the team in Kaufman! I can’t say thank you enough!

• L

  Lele Young
  1

  My experience with this credit union was very disappointing. Customer service is by far the worst I’ve experienced in a very long time.

• A

  Amanda Forbes
  1

  1 star because I had to even pick a star. This is the worst banking institute ever. They are rude, slow, and apparently can't do their job. Twice now I've sat all weekend with no money because someone didn't push the button to add my money to my account. And to top it off its Black Friday weekend. I deposited my check on Wednesday just so it would be in the bank. Now because I tried using my debit card twice thinking there must be some mistake SINCE I DEPOSITED MONEY now my debit is locked up so I can't even go buy necessary items I need for the weekend. Closing my account come Monday.

  Response from the owner

  Hi Amanda, I'm sorry to hear about you not being able to access your funds, especially during a holiday weekend; that is very frustrating. We have made many changes to the credit union since your post, both internally and externally, to make it easier to do business with us and to ensure that our members are being taken care of. We hope that you are still a member of the credit union, and if not would love for you to come back to RelyOn and give us a second chance to prove that you can RelyOn us. If you need anything, please feel free to email me directly at [email protected] and I'd be happy to assist you personally.

• J

  Joshua Reed
  1

  The blonde behind the counter is extremely rude!!! She treats me as if I'm an inconvenience to her and she carries an attitude as if she Hates her life and everyone in it. I asked the other gal what her deal is, who I believe is new, and she said she was always like that. I'll be closing my account very soon

  Response from the owner

  Hi Joshua, it saddens me to hear about this instance in our branch and I apologize that this has happened to you. We have made a lot of changes to the credit union since your post, both internally and externally, to ensure that our employees and our culture are in line with our mission, to be the credit union our members can RelyOn. We hope that you are still a member of the credit union, and if not would love for you to come back to RelyOn and give us a second chance to prove that you can RelyOn us. If you need anything, please feel free to email me directly at [email protected] and I'd be happy to assist you personally.