Regions Bank Kingston Pike, Knoxville

Regions Bank Reviews

• J

  Jennifer Astorga
  5

  They are the nicest people to work with! Helped us open our business and personal account right away. They answer phone calls right away, and are always so happy to assist with whatever you may need. Left Bank of America to come here and couldn’t be more happier.

  Response from the owner

  We love being there for our customers! Please come back to see us, Jennifer! -Ana

• N

  N E
  1

  My boyfriend stopped by to put money in our account and first went to the atm and it was out of order so he went to the drive thru window clerk and our card has one of the stickers over it and the guy just refused to turn the card over and get the number off the back or even let my boyfriend just read him the number. His name was Josh and he was very unpleasant and rude. He also asked for the name on the account and it was given but he couldn't pull anything up? I use another location closer to my house all the time and they have no problem with my card cover or finding my account. Super inconvenient and a pretty bad staff imo. would give zero stars for the experience if I could.

  Response from the owner

  Hello. Your review and experience are very important to us! We are so sorry for the negative treatment and service you received during this visit. We’d like to document this properly and forward it to the right channels in order to try to improve our service for you and our community. If you wish to share additional details, please email us at [email protected] to share more. We’ll make sure to engage and reply as soon as we can. - Hector

• K

  Kimberly Longstreet
  5

  I had a quick question that I couldn’t find the answer to on the company’s website. I spoke to Chris, who was extremely friendly, knowledgeable, and reassuring. A pleasant surprise, considering I called just a few minutes before closing time. I expected the call to go to an automated message, not a real person. Great experience! I’m a tech savvy customer so I rarely need to contact the bank or visit a branch, but this was a great experience that I will remember next time I need something.

  Response from the owner

  This is so awesome to hear, Kimberly. Happy to hear Chris provided excellent customer service! Thanks for sharing with us! -Trish

• D

  David Carlson
  5

  We needed some documents notarized so I called the local number for the Farragut branch. I was pleasantly surprised when it was answered immediately by a human. Made appointment to meet with a banker the next day. Our banker wasn’t available as we were a little early so another said he could help us. We were treated with respect and genuine attitudes of wanting to be of service. I read all the previous reviews and I’ve been in their shoes at the less than 1 star level with other establishments. I believe Regions changed their reliance on computerized systems and brought back the much needed personal service, human to human. Other banks should take note and do the same.

  Response from the owner

  We certainly strive for exceptional service every time! Our team is constantly working to provide up to date and real time experiences! Hoping that on future visits you have the same results!

• T

  Timmy KAMA
  1

  Horrible customer service. Would recommend looking into any other bank in Farragut! Very rude and unprofessional. Told them I would be giving a review and they don't really care... Disappointing.

• B

  Barbara Felthoff
  5

  We've banked with them for 46 years. They are very professional and kind. Always helpful!

• T

  Thomas Deakins
  5

  Super friendly and manager is a great guy!

  Response from the owner

  Thanks for sharing this feedback with us, Thomas! We hope to see you again! -Ana

• M

  Matthew Collins
  1

  Incredibly rude. Go to any other Regions branch in Knoxville.

• R

  Robert Keller
  1

  Impossible to get someone on the phone. Horrible customer service e

• P

  Philip Roberts
  5

  I do most of my banking here