Regions Bank Nw 7th St, Miami

Regions Bank Reviews

• O

  Oro Restrepo
  1

  The worse Regions I've taken my mother too. Not efficient, long line for teller, no one had the courtesy to help with long line even though there where other workers that would pass by and look. 2 tellers for 8 people waiting in line approximately 30 min wait to clear line. This was around 1pm. Also outside only one atm been there in a Sunday waiting in line for 15min because the Cuban man didn't speak English and didn't know his to deposit money and was asking people to help him. This place is busy 1 atm is not enough & 2 tellers at peak time midweek is bit enough either. Don't go here you'll leave mad. Not efficient, not clean, rug smells musky if it has rained and parking is horrifically small always full

• D

  Daly Maamer
  1

  Joke, needs to shut down, period horrible service no management, sad story about customer service

  Response from the owner

  We don't like hearing that you feel this way. Our goal is to provide our customers the best customer service experience. If we can speak with you, please send us an email to [email protected]. -Ana

• A

  Anthony Gomez
  2

  The people at the drive thru window are very friendly only 2 down sides 1. There is always just one person working there at anytime I go and 2. They can NEVER change my dollars into rolls of coins and always tell me to go inside

• M

  Mario O
  1

  I will have to agree with most of the reviews here.... worst customer service ever. Have an account just for convenience and mostly use online banking or ATM.... but coming to the actual branch it's a NIGHTMARE

• D

  Danny Costa
  1

  The regional manager needs to spend time at this location. They need help customer service is lost.

  Response from the owner

  We're sorry to hear that this is your impression of us. Our team is happy to take a look at these concerns and have them documented. Please send us your phone number in an email to [email protected]. -Ana

• R

  Ramsetmoises dominguez
  1

  Worst Regions bank ever, they don't even have 100 dollars bills and their customer service the worst. Hope they close this branch one day

• A

  Amanda Brillant
  1

  Too many associates talking standing around while long line of customers wait. This is ridiculous!

• D

  DANELIA M
  1

  No merece ninguna estrella porque todas las veces que he ido a depositar me he encotrado con la mala disposicion de la que me recibe el deposito. Muy grosera, y con un lenguaje poco profesional ("la pila de pesos"). Necesitan entrenamiento, sobre todo para tratar con los clientes. El banco es lento y pequeño y si además de eso hay que lidiar con personas que no tienen modales ni ganas de trabajar, me hace pensar que debería cerrar la cuenta de mi negocio y abrir en otro.

  Response from the owner

  Hello, Daniela. Your feedback and experience are very important to us! We’re so sorry for the negative treatment and service you received while visiting our branch location, this certainly isn’t the type of customer service we want you to expect from us. If we can better serve you and document your experience properly, please email us at [email protected]. We’ll be happy to respond and engage as soon as we can. - Hector

• A

  Antonella Montes
  1

  It is supposed that if I have the money in the bank it is so that it is safe, not so that the same bank ROBBES me. Tremendous bad experience, I tried to make a deposit to my account through this ATM (trick) and it swallowed it without further ado, this money never reached my account, nor did it give me a receipt. After a month of insisting with the bank, making two claims and calling the police, they finally credited me with a part of the money, it was $1,575, but in the end they only returned $1,423. They stole $152, my time, extra transportation money and a month without being able to use my money. I have found many reviews on different sites of people in the same situation with this bank. That apparently these ATMs are intentionally rigged, after that the count is done manually every 15 days by two people (said by the branch manager himself). You will imagine the rest.

  Response from the owner

  Hello, Antonella. Your review and experience are very important to us! We’re so sorry for the outage you experienced while trying to perform a deposit at the ATM. We’ll make sure to have this experience documented properly and forwarded to the appropriate channels. If we can better serve you, please email us at [email protected] to share more. Our team will be happy to engage and reply as soon as we can. - Hector

• y

  yonny pacheco
  2

  The worst bank in the city of Miami ... the ATM most of its time is out of service and when it is useful the touch does not work haha There is no paper, an advertisement, nothing to confirm that it does not work.

  Response from the owner

  We're sorry to hear about your branch experience. Our team would like to chat with you to further discuss these concerns and have them fully documented. Please send us your phone number in an email to [email protected]. -Ana