Regions Bank W Government St, Brandon

Regions Bank Reviews

• N

  Nick Bailey
  1

  Only bank I’ve ever been to that charges $5 per statement. Very poor customer service. Only good experience I’ve had is with Paige.

  Response from the owner

  We definitely hear your concerns and appreciate your feedback. We've made sure to pass it along to the appropriate channels. -Trish

• J

  Julia Kacarka
  1

  I wish I had the choice of zero stars. This branch is not even worthy of one star. My father and I have both been loyal customers at Regions For 20+ years. When we walked into the bank to get something notarized we were shunned and treated very disrespectfully and rude by a so called professional that was sitting behind a desk. Took the same document down the road & had zero problems.

  Response from the owner

  Hello, Julia. Thank you for bringing this to our attention, we’ll make sure to escalate this experience to the appropriate group. You and your father are very important to us and if we can be of assistance, you can email us at [email protected]. We’ll be glad to connect with you. – Hector

• B

  Billy Bryant
  1

  Would give zero if possible. We have 17 commercial accounts with regions and in 9 years not once have I been told all commercial deposits have to come inside. The teller was rude and I have made multiple deposits weekly and this is the first I have heard this. I would love to know if this is a company policy or just this remude persons policy.

  Response from the owner

  We're sorry to hear of this experience, and we've made our Complaints team aware of this matter. Please send us an email to [email protected] if we can assist you with anything. -Tyler

• S

  Sean Ziegler
  1

  If I could leave 0 Stars, I would!!! This bank’s customer service is non-existent. Called the 1-800 number. Waited the 15 minute-Wait-time, only to be hung up before being connected to a representative. Searched and searched for a local number - only to be told they cannot help, and that I should call the 1-800 number. DO NOT waste your time with this corporate company. No customer loyalty. We will be switching ASAP. 👎🏼

• A

  Austin Hobson
  5

  Sometimes your issue cant be fixed immediately or how you may wish for it to be completed; however, Darren was professional and polite. My issue was not his fault at all but he took ownership and tried to do everything in his power to fix the problem. If the whole staff is like Darren then this may be the best bank branch in the world! Darren earned this five star review even with a problem not being resolved immediately.

• T

  Tana Miller
  1

  The WORST bank i have EVER been with. card keep declining WITH money on it. so i HAVE to run as credit when it’s a debit. also every time i call to report this problem they never answer & the automated machine hung up on me. WORST bank. do not waste your time or money!!

• S

  Steve Wilson
  1

  Tellers are rude not to mention those of “African decent cater to customers of likewise origins. Do yourself a favor and go to Wells Fargo on Lakeland Drive.

  Response from the owner

  We hear your concerns and appreciate your feedback with us. We've made sure to pass it along to the appropriate channels. If you'd like to further discuss, feel free to email us at [email protected]. -Trish

• D

  Darlene Lott
  1

  They are slow as Christmas. Check out Community Bank Brandon Ms.

  Response from the owner

  We're sorry to hear about your extended wait time. We appreciate you taking the time to share your feedback. We have forwarded your concerns to the appropriate channel. -Trish

• A

  Ashley Lacey
  1

  Can't even get a money order through the drive thru but you can at every other branch.

  Response from the owner

  Hi, Ashley. Our apologies for any inconvenience this has caused. If you send us your phone number to [email protected], our team would like to learn more. -Tyler

• L

  L.A. Womack
  2

  This bank is only open until 4:30 on weekdays and closed on weekends and does not provide online services, unless you have a checking account with them. So if you have a loan with them you're looking at paying $10/month ($120/year!) for a checking account just to make a loan payment. Changing loan to better bank!!